Relaytion

Relaytion, an expert in contact centers and customer experience optimization, has gathered a strong, multicutural and multi-disciplinary consultant team, enabling a 360 approach to its customers requirements. We help our clients to make their contact center a truly strategic asset leveraging business and customer loyalty by: - aligning excellence in operations with strategy and business drivers - nurturing contacts and creating results - providing simplicity to customer experience leading to customer happiness Our offer: - Audits - Strategic project management - Contact center operationnal management - Talent and team development - Customer voice and quality management - Technology and performance management Our domain of expertise are: - banking/insurance - leisure/tourism - services - distribution/transports - luxury What clients like about us: - results orientated and ROI driven - pragmatic approach for all levels in the organisation, - an international and multilingual reach. Our regional offices: - Paris, France - Hong Kong, China - Singapore South East Asia and Pacific