We are a customer experience (CX), insight and activation business.
We measure and monitor brands customer experience, and help clients to improve customer satisfaction, build brand loyalty and drive sales conversion.
We provide an end-to-end service solution because customer experience is not just about performance measurement. It’s about taking action to consistently improve the way you engage with your customers to gain competitive advantage, reduce costs and grow sales.
Our services include:
1. Measuring and monitoring CX performance: mystery shopping, net promoter score (NPS), retail audits, front line staff evaluations.
2. Insights: real time performance reporting, monthly / quarterly summaries, online dashboards, bespoke insight reporting, benchmarking, sales & marketing strategy.
3. Activation: we focus on in-store conversion by providing field marketing, merchandising, promotions, training, acquisition, and brand evangelism.
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51-200 employees
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Market Research
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60 - 64 Upper Queen St, Eden Terrace, Auckland, NZ
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1989
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Mystery Shopping, Field Marketing, Customer Experience, Insights, Sales Training, Merchandising, Program Management, Net Promoter Score (Nps), Real Time Customer Feedback, Sales Conversion, Field Operations, In-Store Activation, Brand / Retail Audits, Brand Evangelism
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Chris Jones is the CEO of Market Pulse International. To contact Chris Jones email at [email protected] or [email protected].
The decision makers in Market Pulse International are Amber Jay, Ants Hurdley, Chris Jones, etc. Click to Find Market Pulse International decision makers emails.
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