Maersk Global Service Centres

Maersk Global Service Centres (GSC) serves as the backbone of operational efficiency for the A.P. Moller Maersk Group, a leading global conglomerate in shipping and logistics. Established in 1999, the GSCs were initially focused on providing offshoring solutions primarily for Maersk Line. Over the years, as their competencies expanded, they began to support various other business units within the Group, enhancing service delivery across diverse sectors including shipping, logistics, terminals, oil and gas, and retail. With a workforce of over 10,000 employees spread across six strategic locations—Mumbai, Chennai, and Pune in India; Chengdu in China; Manila in the Philippines; and Copenhagen in Denmark—the GSCs play a crucial role in managing business relationships and delivering high-quality services tailored to the needs of APMM's various divisions. The centres in India, the Philippines, and China focus on operational service delivery, while the Copenhagen centre is pivotal for strategy development and account management. Leveraging advanced technologies and innovative processes, Maersk GSCs ensure streamlined operations and enhanced customer satisfaction. Their commitment to continuous improvement and operational excellence positions them as a vital component of APMM's global strategy, enabling the Group to maintain its competitive edge in the dynamic logistics and shipping industries. By integrating cutting-edge solutions and fostering a culture of collaboration, Maersk GSCs are not just service providers; they are strategic partners in driving the Group's success across 130 countries.