Lumin

What do you get when you pull together seasoned energy and communications consultants, genius data scientists, a crack team of senior project managers and the cream of full stack technology developers? The answer is Lumin: a team of dynamic problem solvers focused on improving the way that providers and customers engage. Lumin has been built upon 20 years’ experience in managing the resolution of customer complaints in the energy and communications sectors. Providing customers with a positive experience through their digital journey can dramatically extend the lifetime value of your client base. We get results by gaining insight, sharing knowledge and developing technology to empower positive customer engagement and transform businesses. We understand how crucial it is to collaborate with a partner that understands the needs of your business and its customers. With Lumin you have a partner that understands the science, psychology and technology needed to resolve customer complaints, restore confidence and build loyal communities. Our ambition is to empower businesses to be more customer-centric, with technological solutions playing a supporting role (rather than dictating processes and determining outcomes). This approach enables the people in the process to connect on a human level with the technology enabling them to deliver fair outcomes that demonstrate understanding. We believe in better and know that putting the customer experience at the heart of any transformation process is critical to success. If your business is committed to being better for their customers and teams and have a business challenge you’d like us to explore with you then please email [email protected]. If you’re a professional that shares our passions and wants to discover what it’s like to be part of our team then please email [email protected].