About Koala

Elevated Digital Guest Experiences. Made Simple.

Koala is a guest experience platform that empowers restaurant brands to elevate their digital ordering experience across web, app and kiosk to drive immediate results.

Easy to step up, manage and optimize, Koala enables brands to make updates in real time with a powerful CMS, leverage AI powered cross-sells and gain insight into performance and guest behavior - all on a flexible platform that scales as you do.

Own your design: Koala is customizable to match your brand. Deliver an on-brand experience from first to last interaction.

Launch and update rapidly: Rapid deployment with all experiences live in just weeks. Koala’s powerful CMS lets you make updates in real time with ease.

Easily understand your customers: Powerful data aggregation and analytics give you insight into the performance of your ordering channels and guest behavior.

Optimize your experience: Lead decision making with AI & data driven insights to improve performance.

As an Olo Platinum Partner, Koala easily integrates with your current tech stack to seamlessly elevate your guest experience. Online and in-store orders with Koala lead to a 10% higher conversion than a white-label solution, and an increase of 8-20% in average order value.

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Website
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Employees
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Industry
Information Technology & Services
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Location
Brooklyn, NY 11211, US
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Founded
2017
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Keywords
Content Management, Online Ordering, Digital Commerce, Mobile Ordering, Web Ordering, Content Management, Restaurant Technology, Restaurant Apps, Restaurant Apps, Self-Service Kiosk, Saas Restaurant Platform, Restaurant Kiosks, Online Ordering, Mobile Ordering, Digital Ordering, Digital Commerce, Digital Ordering, Web Ordering, Self-Service Kiosk, Restaurant Technology

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Industry
Information Technology & Services
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information technology & services
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information technology & services
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information technology & services
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information technology & services
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information technology & services
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information technology & services

Frequently Asked Questions about Koala

Who is the CEO of Koala?

Justin Dueck is the CEO of Koala. To contact Justin Dueck email at [email protected] or [email protected]. Or you may call 4085317237

Who are the decision makers in Koala?

The decision makers in Koala are Alexandre Coyas, Alexandre Coyas, Dany Milham, etc. Click to Find Koala decision makers emails.

What services does Koala offer to enhance digital guest experiences?

Koala provides a comprehensive guest experience platform that focuses on elevating digital ordering across multiple channels, including web, mobile apps, and self-service kiosks. Our services include content management, online ordering solutions, and mobile ordering capabilities that help restaurant brands streamline their operations and improve customer engagement.

How does Koala's platform improve online ordering for restaurants?

Koala's platform enhances online ordering by offering a user-friendly interface that simplifies the ordering process for customers. It integrates seamlessly with existing restaurant systems, allowing for real-time updates on menu items and availability. Additionally, our platform supports various payment methods and provides analytics to help restaurants understand customer preferences and optimize their offerings.

Can Koala's solutions be customized for different types of restaurants?

Yes, Koala's solutions are highly customizable to meet the unique needs of different restaurant types, whether they are quick-service, casual dining, or fine dining establishments. Our platform allows for tailored branding, menu configurations, and promotional strategies, ensuring that each restaurant can create a digital experience that resonates with its target audience.

What industries does Koala support with its guest experience platform?

Koala primarily supports the restaurant industry, including fast food, casual dining, cafes, and food trucks. However, our technology can also be adapted for other sectors that require digital ordering and customer engagement solutions, such as retail and hospitality, making it a versatile choice for various businesses looking to enhance their guest experiences.

How does Koala ensure the security of online transactions?

Koala prioritizes the security of online transactions by implementing industry-standard encryption protocols and secure payment gateways. Our platform is designed to comply with PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring that customer data is protected during the ordering process. Regular security audits and updates are also conducted to maintain the integrity of our systems.

What kind of support does Koala provide to its clients?

Koala offers comprehensive support to its clients, including onboarding assistance, training resources, and ongoing technical support. Our dedicated customer service team is available to help restaurants troubleshoot issues, optimize their use of the platform, and implement new features as they become available. We also provide regular updates and enhancements to ensure our clients can take full advantage of the latest technology.

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