C-Zentrix

Towards Vision Technologies Private Limited (TVT) was incorporated in the year 2002. As the name suggests, it envisions to aggressively research, design and develop new technologies and march towards innovation all the time. C-Zentrix is a flagship product of TVT. C-Zentrix is a Gartner recognized product and now the leading Customer Engagement Platform in India, Middle East and APAC. With its unique Hybrid Contact Center offering (Cloud and Premise) it stands out in the world market from other such solutions. The Cloud platform of C-Zentrix serves the B2C segment and small business. Its C-Zentrix SME offering helps to serve the Medium size enterprise looking to setup contact centers not bigger than 200 seats. Its C-Zentrix Enterprise Cluster helps to serve very large enterprise and BPOs who wish to setup Contact centers varying from 500 seats to 5000 seats or more. Our products and solutions (multi channel and unified communication) are extensively used for Skill Based routing, Predictive Dialing, Inbound/Outbound call routing, Interactive voice response system (IVR), IPBX, Voice and Screen Loggers, CRM, Live Chat, Email management, Missed Call, Robo Call and Magic call. C-Zentrix also has solution on Voice Commerce solutions and mobile based applications. Our complain management (Ticketing CRM) and lead management solutions (LMS) help customers across the various industry verticals to provide a better experience to their end customers. C-Zentrix has presence in 5 continents with special focus on emerging markets. We are proud of serving some of the top enterprises in India as our customers like Snapdeal, Quikr, Teleperformance, Parcto, Max Life Insurance Limited, ICICI Lombard, Reliance General Insurance, Royal Sundaram, DNATA, Berkshire Indi ,SMC India, NSE Mumbai, NIIT Limited, Amity University, Kohler India, Pidilite Industries, Goibibo , Red Bus , Videocon Next, MNREGA Rajasthan, DIAL 100 Mumbai, CBEC. GSTN and many more. C-Zentrix omnichannel platform is the state-of-art solution for transforming customer experience.