Australian Energy Regulator

We work to make sure energy consumers are better off, now and in the future. That is why consumers are at the heart of our work. Our focus is to ensure a secure, reliable and affordable energy future for Australia. We recognise that energy is an essential service for Australian households and businesses and a critical contributor to the long-term success of the Australian economy. We regulate electricity networks and covered gas pipelines in all jurisdictions, except Western Australia, and we set the amount of revenue that network businesses can recover from customers for using these networks. We enforce the laws for the National Electricity Market and spot gas markets in southern and eastern Australia, and we monitor and report on the conduct of market participants and the effectiveness of competition. We protect the interests of household and small business consumers by enforcing the Retail Law. Our retail energy market functions cover New South Wales, South Australia, Tasmania, the ACT and Queensland. We set the standing offer prices small business and residential customers pay in areas where there is no other retail price regulation – South Australia, New South Wales and south-east Queensland. Our AER website outlines projects and decisions you can engage in. Visit www.aer.gov.au. Our Energy Made Easy website allows consumers to make informed choices about their energy supplier. Visit www.energymadeeasy.gov.au. Our Contact Centre is also available to help consumers resolve any problems. Call 1300 585 165.