Cheryl Jackson, IT Customer Service Manager at DCWASA

Cheryl Jackson

IT Customer Service Manager at DCWASA | Washington, District of Columbia, United States

Profile last verified July 2026
Utilities Verified Profile Washington, District of Columbia, United States Capella University
Verified

Work Email

***@dcwater.com

Last verified August 2026

Phone Number

(206) ***-*403

United States • Phone

Free account · No credit card · 5 profiles/month

Cheryl Jackson Socials
Cheryl Jackson Work Experience

IT Customer Service Manager at DCWASA in March 2007 - Present

Help Desk Coordinator at DC Water in March 2007 - February 2011

Help Desk Manager at Prince George's County Public Schools in May 2000 - March 2007

Cheryl Jackson Education

Capella University, January 2020 to January 2024

Cheryl Jackson Skills
IT Training IT Management Desktop support Program Management Troubleshooting Strategic Planning Project Management Project Planning Microsoft Office Microsoft Excel Budgets Change Management PowerPoint Help Desk Support Microsoft Word Customer Service Outlook Event Planning Budgeting Leadership Management Policy Process Improvement Quality Assurance SharePoint Software Documentation Technical Support Training
About Cheryl Jackson’s Current Company
DCWASA

From 1938 to 1996, the District of Columbia Water and Sewer Utility Administration was part of the DC Government. In 1996, the DC Government initiated the creation of the District of Columbia Water and Sewer Authority (DC WASA), a semi-autonomous regional entity. On April 18, 1996, following a 30-day Congressional review period, the DC Council enacted DC Law 11-111, "The Water and Sewer Authority Establishment and Department of Public Works Reorganization Act of 1996." DC WASA began a renewal period to improve delivery of water and wastewater treatment services to the District and regional customers and to improve and replace the water and sewer infrastructure. Like many older East Coast cities, Washington, DC's aging water and sewer infrastructure was in dire need of major renovations and general maintenance. Among other operational changes, DC WASA's finances were no longer tied to the District's overall budget. This marked a positive change for the organization and its customers since every dollar collected by DC WASA could then be reinvested into operations and capital improvements. Funding for operations, improvements and debt financing now comes through user fees, grants and the sale of revenue bonds.

Discover more about DCWASA
Cheryl Jackson’s Colleagues
CW

Colin Wiseman

Oxon Hill, Maryland, United States

CCST III at DCWASA and Owner, Wiseman Enterprises

CCST III at DCWASA
(December 1984 – Present)

BT

Bill Trott

Washington, District of Columbia, United States

Production Controller at DCWASA

Production Controller at DCWASA
(Present)

AC

Anthony Corbin

Chevy Chase, Maryland, United States

Helpdesk Supervisor at DCWASA and Owner, Nibroc Enterprise, LLC

Owner at Nibroc Enterprise, LLC
(Present)

BF

Brian Fitzhugh

Oxon Hill, Maryland, United States

Production Controller at DCWASA

Production Controller at DCWASA
(Present)

CP

Chris Peot

Washington, District of Columbia, United States

Engineering Manager at DCWASA

Engineering Manager at DCWASA
(Present)

Skip Tompkins

Skip Tompkins

Washington, District of Columbia, United States

Supervisor, Document Management at DC Water

Systems Support at DCWASA
(Present)

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Frequently asked questions about Cheryl Jackson

What is Cheryl Jackson email address?

Email Cheryl Jackson at [email protected]. This email is the most updated Cheryl Jackson's email found in 2026.

How to contact Cheryl Jackson?

To contact Cheryl Jackson send an email to [email protected].

What company does Cheryl Jackson work for?

Cheryl Jackson works for DCWASA.

What is Cheryl Jackson's role at DCWASA?

Cheryl Jackson is IT Customer Service Manager

What industry does Cheryl Jackson work in?

Cheryl Jackson works in the Utilities industry.

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