Celine Concil

Goodays (formerly Critizr) is the most comprehensive customer experience platform on the market, now enhanced with generative AI. Founded in 2012, our mission is to redefine the shopping experience—for businesses and their customers—by fostering meaningful interactions. Because every experience matters. Our goal is to empower businesses with a customer experience management platform that streamlines and scales CX optimization. We make it easier to create genuine connections with your customers while freeing up your time to focus on the KPIs that truly drive impact. For over a decade, we’ve been dedicated to helping businesses adopt a customer-centric approach and excel in delivering exceptional experiences. Our success is built on three pillars: - Omnichannel listening to capture a comprehensive view of customer satisfaction. - Conversational interactions to elevate customer relationships. - Actionable insights to enable data-driven decision-making. Today, our solution is trusted by over 150 leading European companies, including E.Leclerc, Domino’s, Crédit Agricole, Leroy Merlin, and Jules, across 25 countries. More than 70,000 professionals—ranging from frontline teams to CX and research leaders—use Goodays to enhance customer experiences and see the immediate impact of their efforts. Goodays has also been honored with the 'AI Customer Experience Management Platform of the Year in Europe 2025' award by CIO Review for our groundbreaking innovations in generative AI and its seamless integration into our platform.