Cathy Baucum

American Customer Care specializes in providing individualized contact with your customers. As the customer-facing voice of your brand, we see ourselves as an extension of your company, and we take that responsibility seriously. We offer a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones. Our agents are experts on your products, customers, policies, and procedures. In addition, our clients also utilize our back office support, CRM consulting, executive level project oversight, and sophisticated reporting capabilities. Whatever service we're providing for your company, our commitment to your brand comes through every interaction we have with your customers, whether it be on the phone, over email, or even via social media.