Caroline Vikati, Director of CX and Digital Transformation at Umniah

Caroline Vikati

Director of CX and Digital Transformation at Umniah | Jordan, Hashemite Kingdom of Jordan

Profile last verified June 2026
Information Technology & Services Verified Profile Jordan, Hashemite Kingdom of Jordan University of Pennsylvania
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Personal Email

***@yahoo.com

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(**) *** *** 829

Hashemite Kingdom of Jordan • Phone

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Caroline Vikati Socials
Caroline Vikati Work Experience

Director of CX and Digital Transformation at Umniah in August 2023 - Present

Chief Commercial Officer at MadfooatCom in April 2018 - November 2021

VP of Business Development at liwwa, Inc. in May 2016 - March 2018

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Principal, mCommerce at Vodafone in April 2013 - April 2016

Global Commercial Manager, mCommerce at Vodafone in February 2012 - March 2013

Sales & Marketing Business Unit Leader at Procter & Gamble in October 2007 - January 2012

Customer Business Development Manager at Procter & Gamble in August 2004 - September 2007

Customer Business Development Summer Intern at Procter & Gamble in June 2003 - September 2003

Marketing Summer Intern at Stanford University Press in June 2002 - August 2002

Neuropsychology Assistant / Summer Intern at Burke Rehabilitation Hospital in May 2001 - August 2001

Caroline Vikati Education

University of Pennsylvania, PPE (Philosophy, July 2026

UCL, July 2026

Lycee Francais de New York, High school, July 1997 to July 2026

Caroline Vikati Skills
Strategy Cross-functional Team Leadership Marketing Strategy New Business Development Marketing Mobile Devices Customer Insight Negotiation Sales Segmentation Marketing Management Digital Marketing Brand Development Digital Strategy Shopper Marketing Marketing Communications Competitive Analysis Brand Equity Business Development Direct Marketing Market Analysis Business Strategy Integrated Marketing Product Development Brand Architecture Consumer Behaviour Go-to-market Strategy Brand Management Product Management Product Marketing Market Research Pricing Strategy Mobile Marketing Market Planning FMCG Consumer Products Business Planning Management Social Media Marketing Fast-Moving Consumer Goods (FMCG)
About Caroline Vikati’s Current Company
Umniah

Since its establishment in 2005, Umniah, a subsidiary of Bahrain’s BEYON Group, has dedicated itself to democratizing technology throughout Jordan. With a rapid expansion that has seen us become a leading telecom provider boasting over 3 million subscribers, we have spearheaded the nation's digital evolution through innovative technologies and solutions for individuals and businesses. At Umniah, our ethos revolves around fostering connectivity, pushing boundaries, and consistently surpassing expectations. We take great pride in leading the introduction of 5G technology in Jordan, demonstrating our steadfast commitment to advancing the country’s Economic Modernization Vision. Recognized as the Fastest Mobile Network in Jordan in 2023 by Speedtest.net by Ookla, Umniah remains steadfast in propelling technological advancement across the entire Kingdom. We're proud to be Jordan's first telecom to earn Great Place to Work's Best Workplace certification, highlighting our commitment to a supportive, enriching environment that boosts productivity and customer satisfaction. This sets a new industry benchmark for talent and productivity standards. At Umniah, our core values define us and drive our mission. We thrive on collaboration, fostering an environment where teamwork is celebrated, and every contribution is valued. Our unwavering commitment to innovation and adaptability propels us to embrace fresh ideas and swiftly adapt to change, ensuring our continuous leadership within the industry. Moreover, we relentlessly pursue excellence in every endeavor, consistently delivering unparalleled quality and reliability. At Umniah, we prioritize the well-being of our people, customers, and communities equally. Through unwavering support, celebration, and collective growth, guided by principles of respect and inclusivity, we extend our positive impact beyond the confines of our organization, enriching the broader community we serve.

Discover more about Umniah
Caroline Vikati’s Colleagues
Suhaib Zyoud

Suhaib Zyoud

Zarqa, Jordan

Datacenter Operations & Maintenance Specialist Engineer

Networking, Opportunities and Volunteers Coordinating Officer at The Martyr Rashid Al-Zyoud Association
(February 2019 – Present)

Basil Sukarieh

Basil Sukarieh

Amman, Amman, Jordan

Process Expert| Business Excellence | Business Process Analyst | Customer Experience |EFQM | COPC| ISO 9001 Lead auditor | Six Sigma Green Belt

Business Process Expert at PwC Middle East
(August 2023 – Present)

Yazan Bader

Yazan Bader

Amman, Jordan

RA Optimization Engineer

RA Optimization Engineer at Umniah
(September 2023 – Present)

Farah Almahasneh

Farah Almahasneh

Amman, Jordan

Amman

B2B collection officer at Umniah
(July 2023 – Present)

Abdulsalam O

Abdulsalam O

Jordan

Enterprise Sales Director at Umniah

Enterprise Sales Director at Umniah
(December 2024 – Present)

Marah Issa

Marah Issa

Amman, Jordan

PMP®|Budget control| power BI PMP® Certified |Budget Control |Power BI Experienced PMO, Budget Control & OS HR Management, strong track record in financial planning,project coordination,vendor management, PR/PO control.

PMO & budget control, Outsource HR Management at Umniah
(October 2023 – Present)

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Frequently asked questions about Caroline Vikati

What is Caroline Vikati email address?

Email Caroline Vikati at [email protected], [email protected] and [email protected]. This email is the most updated Caroline Vikati's email found in 2026.

How to contact Caroline Vikati?

To contact Caroline Vikati send an email to [email protected], [email protected] or [email protected]. (updated on December 27, 2025)

What company does Caroline Vikati work for?

Caroline Vikati works for Umniah.

What is Caroline Vikati's role at Umniah?

Caroline Vikati is Director of CX and Digital Transformation

What industry does Caroline Vikati work in?

Caroline Vikati works in the Information Technology & Services industry.

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