Callan Stephen, Senior Manager Customer Outcomes - Group Customer Advocacy & Vulnerability at Commonwealth Bank

Callan Stephen

Senior Manager Customer Outcomes - Group Customer Advocacy & Vulnerability at Commonwealth Bank | Sydney, New South Wales, Australia

Profile last verified July 2026
Financial Services Verified Profile Sydney, New South Wales, Australia University of Melbourne
Verified

Work Email

***@cba.com.au

Last verified May 2026

Personal Email

***@gmail.com

Personal • High Confidence

Phone Number

044*****

Australia • Mobile

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Callan Stephen serves as the Senior Manager of Customer Outcomes for Group Customer Advocacy & Vulnerability at Commonwealth Bank, leading initiatives to improve client support frameworks across Australia’s largest financial institution. Operating out of Sydney, he manages complex consumer advocacy cases within a corporate structure employing over 52,000 staff members. He holds his academic credentials from the University of Melbourne, applying that foundation to advance vulnerable customer protection standards throughout the banking group.

BEST APPROACH TO REACH Callan Stephen

Reach out through LinkedIn messaging with a targeted introduction regarding financial services customer advocacy solutions, capitalizing on the directory’s strong confidence scores for his professional communication channels.

Callan Stephen Socials
Callan Stephen Work Experience

Senior Manager Customer Outcomes - Group Customer Advocacy & Vulnerability at Commonwealth Bank in August 2022 - Present

Senior Manager Customer Outcomes (Secondment) - Office of the Customer Advocate at Commonwealth Bank in May 2022 - August 2022

Manager Customer Outcomes - Office of the Customer Advocate at Commonwealth Bank in May 2021 - May 2022

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Manager Home Lending Distribution Support at Commonwealth Bank in March 2019 - May 2021

Associate - Operating Model at Commonwealth Bank in May 2018 - March 2019

Home Lending Specialist at Commonwealth Bank in April 2016 - May 2018

Savings & Deposits Specialist at Commonwealth Bank in March 2014 - April 2016

Various Customer Service Roles at Commonwealth Bank in August 2012 - March 2014

Assistant Accountant at Nicholson Construction in August 2011 - February 2012

Callan Stephen Education

University of Melbourne, Bachelor of Commerce (BCom)

Commonwealth Bank, Home Buying Academy, Cert IV Banking Services, August 2026

Callan Stephen Skills
Microsoft Word Microsoft Office Research Customer Service Public Speaking Management Leadership Teamwork Team Leadership Business Strategy Marketing Banking Retail Banking Sales Mortgage Lending Finance
About Callan Stephen’s Current Company
Commonwealth Bank

Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances. Connect with us, we'd like to hear from you: facebook.com/commonwealthbank twitter.com/commbank youtube.com/commbank youtube.com/commbankbusiness instagram.com/commbank Our Community Guidelines can be found at: https://www.commbank.com.au/support/social-networks.html For information on our Privacy Policy visit https://www.commbank.com.au/support/privacy

Discover more about Commonwealth Bank
Callan Stephen’s Colleagues
Luke Yeaman

Luke Yeaman

Parkes, Australian Capital Territory, Australia

Chief Economist and Head of Global Economics & Markets Research

Chief Economist and Head of Global Economic & Markets Research at Commonwealth Bank
(March 2025 – Present)

Casey Ji

Casey Ji

Melbourne, Victoria, Australia

Mobile Home Lending Executive at Commonwealth Bank

Mobile Home Lending Executive at Commonwealth Bank
(October 2024 – Present)

Jeni Whalan

Jeni Whalan

Greater Sydney Area

Strategic Policy @ Commonwealth Bank

General Manager, Strategic Policy at Commonwealth Bank
(February 2025 – Present)

Bikesh Joshi

Bikesh Joshi

The Rocks, New South Wales, Australia

CommBank | Senior Business Development Manager | Empowering Financial Wellbeing in Workplaces | Trusted Partnership | Thought Leadership | Passionate About People & Performance | Sports Enthusiast

Senior Business Development Manager at Commonwealth Bank
(July 2025 – Present)

Niranga Sebastian

Niranga Sebastian

Australia

People Leader | CommBank | Mobile Home Lending | NSW & ACT - Australia

Manager Mobile Banking at Commonwealth Bank
(March 2025 – Present)

Neelima Kadiyala

Neelima Kadiyala

Sydney, New South Wales, Australia

Strategic Leader | Program Management and Transformation | Performance and Portfolio Operations | Scaled Agile Delivery | Superstar of STEM | Delivering Exceptional Business Outcomes with Execution Focus

Crew Performance Lead - Customer Digital & AI at Commonwealth Bank
(September 2025 – Present)

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Frequently asked questions about Callan Stephen

What is Callan Stephen email address?

Email Callan Stephen at [email protected] and [email protected]. This email is the most updated Callan Stephen's email found in 2026.

What is Callan Stephen phone number?

Callan Stephen phone number is 0447066040.

How to contact Callan Stephen?

To contact Callan Stephen send an email to [email protected] or [email protected]. If you want to call Callan Stephen try calling on 0447066040. (updated on December 08, 2025)

What company does Callan Stephen work for?

Callan Stephen works for Commonwealth Bank.

What is Callan Stephen's role at Commonwealth Bank?

Callan Stephen is Senior Manager Customer Outcomes - Group Customer Advocacy & Vulnerability

What industry does Callan Stephen work in?

Callan Stephen works in the Financial Services industry.

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