Caitlin Obrien

ScorebuddyCX is the AI-powered CX intelligence platform built by QA experts. We help organizations turn every customer conversation into a source of insight, improvement, and measurable business impact. By connecting quality assurance, conversation analytics, coaching, and learning in a single platform, ScorebuddyCX gives contact centers complete visibility into customer experience and employee performance. Our AI-powered platform analyzes 100% of conversations across voice, chat, email, and digital channels, helping teams understand why customers get in touch, track sentiment, uncover emerging trends, and identify opportunities to improve service quality and operational performance. With AI Auto Scoring, organizations can evaluate every interaction with 90%+ accuracy, increase QA coverage, reduce manual effort, and create a trusted foundation for performance improvement. Built-in conversation analytics transform customer interactions into actionable Voice of the Customer insights, helping CX, operations, product, and marketing teams make better decisions faster. ScorebuddyCX also closes the loop between insight and action. AI-driven coaching identifies skill gaps for both human agents and AI-powered customer service agents, while integrated learning and development tools deliver targeted training based on real performance data. Trusted by more than 300 organizations across 25+ countries, ScorebuddyCX helps businesses: • Analyze every customer conversation with AI • Improve customer and agent experiences • Increase QA coverage and operational efficiency • Uncover Voice of the Customer insights at scale • Deliver personalized coaching and learning programs • Drive measurable business impact from every interaction Turn every conversation into a competitive advantage.