Brianne Heisel, Director, Customer Experience & Agent Technology at TELUS Digital

Brianne Heisel

Director, Customer Experience & Agent Technology at TELUS Digital | Charlottesville, Virginia, United States

Profile last verified June 2026
Information Technology & Services Verified Profile Charlottesville, Virginia, United States University of Virginia
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***@gmail.com

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154*****

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Brianne Heisel Socials
Brianne Heisel Work Experience

Director, Customer Experience & Agent Technology at TELUS Digital in July 2024 - Present

Partner, Engineering & Product Delivery at WillowTree in June 2023 - July 2024

Senior Director, Program Management at WillowTree in January 2022 - May 2023

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Director, Program Management at WillowTree in January 2020 - December 2021

Project Manager at WillowTree in June 2018 - December 2019

Product Lead at Leidos in January 2017 - January 2018

Systems Engineer at Leidos in January 2016 - January 2017

Systems Engineer II at L-3 Maritime Systems in January 2015 - January 2016

PLC Controls Engineer at Insight Global in January 2015 - January 2015

Manufacturing Design Engineer at Everbrite, LLC in January 2013 - January 2015

Process Engineer at MeadWestvaco (WestRock) in January 2013 - January 2013

Manufacturing Engineering Intern at Modine Manufacturing Company in January 2011 - January 2012

Quality Engineering Intern at Mohawk Industries in January 2010 - January 2010

Brianne Heisel Education

University of Virginia, Bachelor's Degree, January 2009 to January 2013

Brianne Heisel Skills
Electrical Engineering Electrical Controls PADS Layout Data Analytics Consumer Behavior Team Leadership Engineering Management Portfolio Optimization C++ C (Programming Language) Stakeholder Management Key Performance Indicators Digital Transformation Strategic Planning Strategic Initiatives Organization Skills Process Transformation New Product Rollout Project Planning Negotiation Process Control Program Management Software Development Life Cycle (SDLC) Release Management Agile & Waterfall Methodologies Agile Methodologies Requirements Management Engineering Manufacturing PLC Programming Scrum Website Development Project Management Microsoft Office Visio AutoCAD SolidWorks Solid Edge Leadership Public Speaking Client Services PLC Ladder Logic Microsoft Excel Budgeting Jira Jira Align Confluence Team Management Microsoft Outlook Microsoft PowerPoint Consulting Digital Strategy Agile Leadership
About Brianne Heisel’s Current Company
TELUS Digital

WillowTree has rebranded to TELUS Digital! TELUS Digital partners with the world’s most customer-centric brands to help them orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs. Our lean, global teams minimize the time from idea to outcome, with a relentless emphasis on ROI. We design and build mobile apps and websites, launch personalized and automated marketing campaigns, and do it all with the latest in Generative AI and machine learning. Our client roster spans verticals and company sizes - from the Fortune 500 of today, to the Fortune 500 of tomorrow. Select clients include T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, FOX Sports, Synchrony Financial, Domino’s, and Manulife.

Discover more about TELUS Digital
Brianne Heisel’s Colleagues
Nate Wootten

Nate Wootten

Durham, North Carolina, United States

Chief Strategy Officer at Very Good Ventures

Chief Strategy Officer at Very Good Ventures
(October 2024 – Present)

Tevin Williams

Tevin Williams

New York City Metropolitan Area

Technology Architecture

Senior Growth Manager at WillowTree
(January 2022 – Present)

Chelsea Catino

Chelsea Catino

Greater Richmond Region

Senior Program Manager | Delivery, Operations, Outcomes, Systems, Processes, Alignment, Value, & Quality Focused

Director, Delivery Lead at WillowTree
(August 2022 – Present)

Kylie Whitman

Kylie Whitman

Columbus, Ohio, United States

Chief Product Delivery Officer at WillowTree

Chief Product Delivery Officer at WillowTree
(June 2023 – Present)

Jerrod Smith

Jerrod Smith

Greater Charlottesville Area

Revenue Optimization Manager

Revenue Optimization Manager at WillowTree
(March 2023 – Present)

Rachel Hatleystarnes

Rachel Hatleystarnes

United States

Senior Director, Design @WillowTree

Senior Director, Design & Culture Lead at WillowTree
(February 2025 – Present)

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Frequently asked questions about Brianne Heisel

What is Brianne Heisel email address?

Email Brianne Heisel at [email protected] and [email protected]. This email is the most updated Brianne Heisel's email found in 2026.

How to contact Brianne Heisel?

To contact Brianne Heisel send an email to [email protected] or [email protected].

What company does Brianne Heisel work for?

Brianne Heisel works for TELUS Digital.

What is Brianne Heisel's role at TELUS Digital?

Brianne Heisel is Director, Customer Experience & Agent Technology

What industry does Brianne Heisel work in?

Brianne Heisel works in the Information Technology & Services industry.

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