Benedicte Forest
Responsable Digital Factory at Crédit Agricole Leasing & Factoring | Paris, Île-de-France, France
Benedicte Forest’s Email & Phone Number
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As the Responsable Digital Factory at Crédit Agricole Leasing and Factoring, Bénédicte Forest leads digital customer experience transformation and omnichannel CRM initiatives within the French banking sector. Her strategic focus spans conversational marketing, customer service optimization, data-driven artificial intelligence integration, and large-scale project leadership aligned with change management frameworks. A graduate of Mines Paris PSL, she directs the subsidiary digital factory operations while leveraging an extensive regional and partner distribution network to deliver specialized business financing solutions.
BEST APPROACH TO REACH Benedicte Forest
Initiate contact through a targeted personal email by referencing her AI-driven customer experience strategy at Crédit Agricole Leasing and Factoring, then propose a brief consultation to discuss potential synergies in modernizing corporate leasing and factoring workflows.
Responsable Digital Factory at Crédit Agricole Leasing & Factoring in December 2024 - Present
Client Director CX at Foundever in January 2023 - December 2024
Head of Client Satisfaction - Center Of Excellence Digital & Learning @SITEL at Foundever in January 2022 - March 2023
Directrice Conseil at TSC in January 2017 - December 2022
Senior Consultante at THE SOCIAL CLIENT in November 2013 - December 2016
Senior Consultante at Elia Consulting in June 2012 - November 2013
Senior Consultant at Kurt Salmon (ex-Deloitte) in January 2010 - June 2012
Senior Consultant at Atos Consulting in January 2007 - December 2010
Freelance at ADR Productions / Zen Productions in January 2006 - December 2006
Mines Paris - PSL, Certification, August 2026
ESCP Business School, MS, August 2026
Toulouse INP, Ingénieur ENSEEIHT, August 2026
Crédit Agricole Leasing & Factoring (CAL&F) is a subsidiary of Crédit Agricole group, that proposes specialised financing products for businesses, professionals, farmers and local authorities in France and internationally. A multiple distribution network Crédit Agricole Leasing & Factoring relies on its regional offices, the banking networks of Crédit Agricole group (Regional Banks of Crédit Agricole, LCL and Crédit Agricole Corporate and Investment Bank) and on non-banking partners (manufacturers, equipment distributors, brokers and credit insurers) to be as close as possible to its customers on the field. Specialised financing In leasing, CAL&F offers a full range of rental finance products for the carrying out of equipment and real estate investment projects. In factoring, CAL&F meets companies needs in terms of financing and the management of their trade receivables in France and internationally. Its trade receivable financing solutions are combined with insurance and collection services in a flexible manner, according to the companies needs. Finally, CAL&F, through its subsidiary Unifergie, supports businesses, communities and farmers in the financing of renewable energy and public infrastructure projects.
Discover more about Crédit Agricole Leasing & Factoring
Master 2 Droit des Affaires en alternance
Juriste leasing at Crédit Agricole Leasing & Factoring
(September 2024 – Present)
Responsable Produits
Responsable Produits canal non-bancaire at Crédit Agricole Leasing & Factoring
(March 2022 – Present)
Responsable Développement Agilor chez Crédit Agricole Leasing & Factoring
Responsable Développement Agilor at Crédit Agricole Leasing & Factoring
(January 2024 – Present)
Head of European Vendor Coverage & European Mobility Business Line
Head of Market in charge of Mobility Program at Crédit Agricole Leasing & Factoring
(November 2023 – Present)
Étudiante en Master II Justice, Procès et Procédures - Parcours Conseil et contentieux
Juriste contentieux at Crédit Agricole Leasing & Factoring
(September 2025 – Present)
Responsable de Département Crédit Agricole Leasing & Factoring
Responsable du Département Sociétal at Crédit Agricole Leasing & Factoring
(March 2025 – Present)
What is Benedicte Forest email address?
Email Benedicte Forest at [email protected], [email protected] and [email protected]. This email is the most updated Benedicte Forest's email found in 2026.
What is Benedicte Forest phone number?
Benedicte Forest phone number is 0652181540.
How to contact Benedicte Forest?
To contact Benedicte Forest send an email to [email protected], [email protected] or [email protected]. If you want to call Benedicte Forest try calling on 0652181540. (updated on November 17, 2025)
What company does Benedicte Forest work for?
Benedicte Forest works for Crédit Agricole Leasing & Factoring.
What is Benedicte Forest's role at Crédit Agricole Leasing & Factoring?
Benedicte Forest is Responsable Digital Factory
What industry does Benedicte Forest work in?
Benedicte Forest works in the Banking industry.
