Amen Elshafie, Deputy Operations Manager at TAQA Group

Amen Elshafie

Deputy Operations Manager at TAQA Group | Dubai, United Arab Emirates

Profile last verified October 2026
Utilities Verified Profile Dubai, United Arab Emirates Benha University
Verified

Personal Email

***@hotmail.com

Personal • High Confidence

Phone Number

+97*****

United Arab Emirates • Mobile

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Amen Elshafie Socials
Amen Elshafie Work Experience

Deputy Operations Manager at TAQA Group in August 2022 - Present

Deputy Operations Manager at Emaar in March 2020 - July 2022

Senior Contact Center Supervisor at Apple in September 2015 - February 2020

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Contact Center Supervisor at Western Union in November 2012 - August 2015

Card Center Supervisor at Masraf Al Rayan in September 2011 - September 2012

Process team Advisor & Trainer at Arab African International Bank in January 2011 - September 2011

Call Center Team leader at Arab African International Bank in February 2010 - December 2010

Trainer at Orange Egypt in June 2009 - February 2010

Call Center Agent at Orange Egypt in June 2008 - June 2009

Customer Service Representative at Banque Misr in June 2005 - September 2007

Amen Elshafie Education

Benha University, Bachelor Degree of Commerce - English Section, October 2026

Saint Fatima Language School - Nasr City, High School Certificate (Thanaweya Amma), October 1992 to October 2026

Amen Elshafie Skills
Customer Satisfaction (CSAT) Net Promoter Score Workforce Management Interactive Voice Response (IVR) Lean Process Improvement Customer Engagement Project Plans Computer Literacy Contact Center Strategy Call Center Development Contact Center Transformation Business Process Outsourcing (BPO) Contact Center Technology Contact Center Operations Contact Center Management Customer Insight Optimization Strategies Customer Journey Mapping Project Management Strategy Implementation Planning & Scheduling Loyalty Programs Market Segmentation Customer Journeys User Requirements Written Communication Strategy P&L Management Performance Management Continuous Improvement Business Planning Logistics Management Customer Satisfaction Databases Operational Strategy Digital Channels Channel Strategy Development Performance Metrics Process Optimization (Manufacturing) Salesforce.com Strategic Thinking Technology Adoption Conflict Problem Solving Business Insights Presentations Service Standards Financial Services Troubleshooting Supervisory Skills Service Levels Arabic Banking Operations Communication Mathematics Business Requirements Operations Process Automation New Product Rollout Operational Risk Management Performance Analysis Decision-Making Coaching Market Analysis CRM Databases Key Performance Indicators Salesforce.com Administration Operational Excellence Onboarding Cross-functional Collaborations Voice of the Customer Lean Six Sigma Customer Service Banking Call Center Call Center Administration Call Center Team mentoring Training Call Center Quality Assurance VIP Customers Handling Quality Assurance Call Centers Team Leadership Contact Centers Data Analysis Reporting Analytical Skills Reporting and analysis Operations Management Soft Skills Team Management Customer Experience Technical Support Team Mentoring Microsoft Office Leadership Negotiation Customer Relationship Management (CRM) Management Team work
About Amen Elshafie’s Current Company
TAQA Group

Established in 2005, TAQA is a diversified utilities and energy group headquartered in Abu Dhabi, the capital of the United Arab Emirates, and listed on the Abu Dhabi Securities Exchange (ADX: TAQA). TAQA is a fully integrated utility company, with significant power and water generation, transmission and distribution assets, as well as upstream and midstream oil and gas operations. The company's assets are located in Canada, Ghana, India, Morocco, Oman, Saudi Arabia, the United Arab Emirates, Netherlands, the United Kingdom and the United States. For more information, please visit: www.taqa.com.

Discover more about TAQA Group
Amen Elshafie’s Colleagues
Waleed Mubarak

Waleed Mubarak

Abu Dhabi Emirate, United Arab Emirates

Business Development Manager at TAQA Group

Business Development Manager at TAQA Group
(May 2024 – Present)

Infrastructure Finance || TAQA

Senior Associate - Business Development at TAQA Group
(November 2024 – Present)

Sakik Imroze

Sakik Imroze

Chattogram, Chattogram, Bangladesh

WordPress Developer | Transforming Ideas into Interactive Websites | Expert in Custom Themes, Plugins, and SEO Optimization | Passionate about Delivering High-Performance, User-Centric Solutions"

Woocommerce Expert। wordpress Expert at TAQA Group
(February 2022 – Present)

May Alnassay

May Alnassay

United Arab Emirates

Lead Project Manager @ TAQA Group | COBIT, IT Governance

Senior Database Administrator at TAQA Group
(June 2010 – Present)

Walaa Alabukatoo

Walaa Alabukatoo

Abu Dhabi Emirate, United Arab Emirates

Project Coordinator at TAQA Group

Operations Manager at Embassy of the Kingdom of the Netherlands in Abu Dhabi at Embassy of the kingdom of the Netherlands uae
(October 2021 – Present)

Abdul Aljaabari

Abdul Aljaabari

Abu Dhabi Emirate, United Arab Emirates

TAQA Group Head of Ethics & Compliance

Head of Ethics & Compliance at TAQA Group
(June 2020 – Present)

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Frequently asked questions about Amen Elshafie

What is Amen Elshafie email address?

Email Amen Elshafie at [email protected]. This email is the most updated Amen Elshafie's email found in 2026.

What is Amen Elshafie phone number?

Amen Elshafie phone number is +971529969701.

How to contact Amen Elshafie?

To contact Amen Elshafie send an email to [email protected]. If you want to call Amen Elshafie try calling on +971529969701. (updated on August 14, 2025)

What company does Amen Elshafie work for?

Amen Elshafie works for TAQA Group.

What is Amen Elshafie's role at TAQA Group?

Amen Elshafie is Deputy Operations Manager

What industry does Amen Elshafie work in?

Amen Elshafie works in the Utilities industry.

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