Alex Carr, Senior Customer Experience Manager at National Express LTD

Alex Carr

Senior Customer Experience Manager at National Express LTD | Worcestershire, England, United Kingdom

Profile last verified August 2026
Travel Arrangements Verified Profile Worcestershire, England, United Kingdom Cardinal Griffin Catholic College
Verified

Work Email

***@persimmonhomes.com

Last verified September 2026

Personal Email

***@me.com

Personal • High Confidence

Phone Number

+44 ** **** *454

United Kingdom • Phone

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Alex Carr Socials
Alex Carr Work Experience

Senior Customer Experience Manager at National Express LTD in April 2023 - Present

Customer Service Manager at BioPak in April 2022 - March 2023

Customer Service Manager at Main Man Supplies Limited in February 2022 - April 2022

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Customer Service Manager at BBGR UK LTD in November 2015 - January 2022

Team Leader at BBGR UK LTD in December 2012 - November 2015

Team Leader at Argos in January 2009 - December 2012

Fraud Prevention Advisor at Argos in January 2008 - January 2009

Alex Carr Education

Cardinal Griffin Catholic College, January 2001 to January 2008

St Peter's Catholic Primary School, January 1993 to January 2001

Alex Carr Skills
Supervisory Skills CRM Software Customer Satisfaction (CSAT) Web Conferencing Presentations Organization Skills Strategic Relationships Task Management Net Promoter Score Workable Solutions
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Interpersonal Skills Customer Interaction Management Written Communication Customer Surveys Journey Mapping Customer Satisfaction Customer Journeys Customer Journey Mapping Operational Efficiency Analytical Skills Communication Voice of the Customer Project Management Customer Experience Customer Experience Management Front Web Chat NetSuite Coaching Leadership Team Management 121 Salesforce.com Diabolocom Telephony Customer Relationship Management (CRM) Customer Service Microsoft 365 Customer Service Management Business-to-Business (B2B) Supply Chain Management Lean Principles Teamwork Decision-Making Customer Service Training Contact Centers Contact Center Management Dialers Diabolocom Cloud Call Center Software
About Alex Carr’s Current Company
National Express LTD

National Express is the UK’s largest scheduled coach operator. We are headquartered in Birmingham, with locations across the country. Our national network serves hundreds of UK towns and cities. We run round-the-clock services to the UK's major airports and our festival and events services take customers to sporting and music events as well as festivals. Coaches are essential to a strong and well-connected national transport network and we work hard to grow the coach market to enhance the UK’s transport offer. Safety is our number one priority. Our fleet has market-leading safety features and we work across our entire business to drive safety improvements. In 2021, we received a five star audit rating from The British Safety Council for the eighth consecutive year. Coach travel is one of the most environmentally friendly forms of transport. We have continually invested in the cleanest and most efficient vehicles available to us. Every coach we have purchased since 2014 has been Euro VI – the highest emissions standard available. Emissions per coach passenger are much lower than those travelling by car and coaches reduce congestion by using road space more efficiently. We are part of the wider Mobico Group which employs 31,000 people worldwide, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East.

Discover more about National Express LTD
Alex Carr’s Colleagues
Angela Yip

Angela Yip

Birmingham, England, United Kingdom

Head of Finance at National Express LTD

Head Of Finance at National Express LTD
(December 2021 – Present)

Dharel Patel

Dharel Patel

Birmingham, England, United Kingdom

Head of Environment and Sustainability | Net Zero | ESG | Strategy | Just Transition | Shared Value

Deputy Head of Low Carbon Fuels (Strategy & Regulation) at Department for Transport (DfT), United Kingdom
(April 2024 – Present)

Andrew Lennox

Andrew Lennox

Tolleshunt Knights, England, United Kingdom

Operations Development Manager, National Express

Group Operations Development Manager at Mobico Group PLC
(March 2013 – Present)

Irene Kelly

Irene Kelly

United Kingdom

HR Operations Manager - National Express

Interim HR Business Partner at National Express LTD
(February 2023 – Present)

Andrius Daugela

Andrius Daugela

Birmingham, England, United Kingdom

Senior Accounts Payable at National Express | ACCA student

Senior Accounts Payable at National Express LTD
(May 2023 – Present)

Barbara Boycott

Barbara Boycott

Pelsall, England, United Kingdom

Learning and Development Manager at National Express West Midlands

Learning and Development Manager at National Express LTD
(April 2022 – Present)

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Frequently asked questions about Alex Carr

What is Alex Carr email address?

Email Alex Carr at [email protected] and [email protected]. This email is the most updated Alex Carr's email found in 2026.

How to contact Alex Carr?

To contact Alex Carr send an email to [email protected] or [email protected].

What company does Alex Carr work for?

Alex Carr works for National Express LTD.

What is Alex Carr's role at National Express LTD?

Alex Carr is Senior Customer Experience Manager

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