IT Support Analyst
London, Greater London, United Kingdom
I am a hardworking individual who loves improving his knowledge, I have completed a level 3 city and guilds apprenticeship in IT Professionalism and I am currently part of the Support team at Malcolm Hollis as a IT Support Analyst. I have a good bank of technical knowledge and am improving on my skillset whilst working in...
I am a hardworking individual who loves improving his knowledge, I have completed a level 3 city and guilds apprenticeship in IT Professionalism and I am currently part of the Support team at Malcolm Hollis as a IT Support Analyst. I have a good bank of technical knowledge and am improving on my skillset whilst working in an ITIL based environment. My ambition is to become a network architect or go even further, to realise this dream I have started my CCNA course and plan on working my way up.IT Support Analyst @ - 1st/2nd Line support – supporting approx. 250 users across 16 sites covering UK and Ireland. - Desk-side support – meeting with users face to face when required to resolve issues. - Remote Support – Using remote tools to manage machines and fix issues. - Software Installation – Installing software from a networked location as well building PCs off a WDS Server. - Infrastructure Projects – Worked on Printer Deployments, Mitel Phone Rollout, Laptop Deployment, Office Relocation Projects. - Hardware Support – Setting up desks, upgrading Laptop components, replacing printer toner etc. - Worked with a range of software including Lotus Notes, Citrix and Autodesk. From April 2015 to Present (7 months) Desktop Support Engineer @ -1st line support -2nd line support -Windows 7/XP Troubleshooting -Citrix Support and Troubleshooting -VPN Troubleshooting and setup -Active Directory administration -BYOD Support and Troubleshooting -GOOD for Enterprise support -Bespoke Application support -BES management -Blackberry device setup -Blackberry support & troubleshooting -RSA Installation and Troubleshooting -Desk side support -KVM setup and troubleshooting -Bloomberg Terminal setup -Software installation -working in an ITIL based environment From April 2014 to February 2015 (11 months) London, United KingdomSystem Support Apprentice @ -Helpdesk Management -Computer Building -Group Policies Management -User Profile Administration -Desktop Support -Asset Management From March 2013 to February 2014 (1 year) Retail assistant @ I advised customers on what computer to buy for their specification and sold them as well. My duties including manning the tills and working on the shop floor. From May 2010 to August 2010 (4 months) Zubar Sarwar is skilled in: Help Desk Support, Computer Hardware, Computer Repair, Computer Maintenance, Software Installation, Microsoft Office, Windows Server, SharePoint, Microsoft Exchange, Active Directory, CompTIA A+ Certification, Bloomberg Terminal, VPN, 2nd Line, Asset Management, Citrix XenApp, Photoshop, RSA SecurID, RSA Tokens, ITIL Process, Networking, ITIL, Citrix, Technical Support
Malcolm Hollis LLP
IT Support Analyst
April 2015 to Present
Société Générale
Desktop Support Engineer
April 2014 to February 2015
London, United Kingdom
OPM (Office for Public Management)
System Support Apprentice
March 2013 to February 2014
Computer solutions
Retail assistant
May 2010 to August 2010
- 1st/2nd Line support – supporting approx. 250 users across 16 sites covering UK and Ireland. - Desk-side support – meeting with users face to face when required to resolve issues. - Remote Support – Using remote tools to manage machines and fix issues. - Software Installation – Installing software from a networked location as well building... - 1st/2nd Line support – supporting approx. 250 users across 16 sites covering UK and Ireland. - Desk-side support – meeting with users face to face when required to resolve issues. - Remote Support – Using remote tools to manage machines and fix issues. - Software Installation – Installing software from a networked location as well building PCs off a WDS Server. - Infrastructure Projects – Worked on Printer Deployments, Mitel Phone Rollout, Laptop Deployment, Office Relocation Projects. - Hardware Support – Setting up desks, upgrading Laptop components, replacing printer toner etc. - Worked with a range of software including Lotus Notes, Citrix and Autodesk.
What company does Zubar Sarwar work for?
Zubar Sarwar works for Malcolm Hollis LLP
What is Zubar Sarwar's role at Malcolm Hollis LLP?
Zubar Sarwar is IT Support Analyst
What industry does Zubar Sarwar work in?
Zubar Sarwar works in the Banking industry.
Who are Zubar Sarwar's colleagues?
Zubar Sarwar's colleagues are Benjamin Woulfe, Keeley Matthews MRICS, David Devlin, David Hooson-Jones, Alex Brown, Declan Murray, and Shazad Sarwar
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