Zach Jones, Vice President, Practice Lead- Contact Center/CX/AI Consulting at Simplify

Zach Jones

Vice President, Practice Lead- Contact Center/CX/AI Consulting at Simplify | Charlotte Metro, United States

Profile last verified June 2026
Telecommunications Verified Profile Charlotte Metro, United States Miami University
Verified

Work Email

***@simplifycorp.com

Last verified July 2026

Personal Email

***@gmail.com

Personal • High Confidence

Phone Number

817*****

United States • Mobile

Free account · No credit card · 5 profiles/month

Zach Jones Socials
Zach Jones Work Experience

Vice President, Practice Lead- Contact Center/CX/AI Consulting at Simplify in January 2025 - Present

Practice Lead- Contact Center/CX/AI Consulting at Simplify in January 2015 - January 2025

Solutions Consultant at Simplify in March 2014 - January 2025

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Strategic Account Lead at AT&T in July 2001 - March 2014

Zach Jones Education

Miami University, Bachelor of Science, January 1997 to January 2001

Zach Jones Skills
Business Analysis Cellular Communications Managed Services Unified Communications Co-location MPLS VoIP SIP Trunking Wireless Ethernet Direct Sales Telephony WAN IP Telecommunications Solution Selling Long Distance Hosted Services Private Line Network Design Call Centers Multiprotocol Label Switching (MPLS) Wireless Technologies Wide Area Network (WAN) Internet Protocol (IP) Contact Centers Voice over IP (VoIP) IVR Artificial Intelligence (AI) CTI Workforce Management Quality Management Analytics Customer Experience Information Technology Consulting Relationship Building Contact Center Strategy Contact Center Consulting Digital Strategy
About Zach Jones’s Current Company
Simplify

Simplify is a leading communications consultancy and data services company built to serve the complex demands of large multi-site and contact center operations. Simplify serves over 70,000 customer locations worldwide from their offices in Houston (headquarters), Dallas, Tulsa, and Minneapolis. Services - IT Strategy & Consulting - IT Procurement - Technology Implementation - Lifecycle Support - Enterprise Cost Management - IT Management Software - Proactive Network Management & Monitoring Expertise - Contact Center/CX - Datacenter and Cloud Services - Voice & Data Solutions - Security - Mobility & IoT More than a consultant, Simplify is a provider-neutral, trusted advisor that brings unparalleled industry insight, accountability, and efficiency to the data, cloud, contact center, security, and communications procurement and management processes while holding providers accountable to every action—delivering savings, transparency, and unforeseen options to large companies most riddled by complexity. At the center of Simplify's strategic operations is a seasoned team of industry experts with insider knowledge into an ecosystem of global service providers. They support Simplify's clients through a unique process that combines deep-dive analytics, collaborative strategy, accountable execution, and lifecycle support. Simplify augments this process with a custom portfolio of services that allows their large, communications-complex clients to stay focused on their primary business. This includes services such as predictive network monitoring and management (MMS), Network Operations Center (NOC) support, Advocate (Simplify's inventory and project management tool that provides powerful insight to the inner-workings of the providers), and more. Simplify is driven to transform their clients'​ complex business reality into simpler, proactive, cost-effective, and completely transparent environments so their clients can focus on their strategic business priorities.

Discover more about Simplify
Zach Jones’s Colleagues
Cheryl Vick

Cheryl Vick

Charlotte Metro

Vice President of Customer Experience

VP Customer Experience at Simplify
(December 2016 – Present)

Bob White

Bob White

Greater Minneapolis-St. Paul Area

Solutions Consultant at Simplify

CEO at AVISTA Strategic Technology Solutions
(December 2006 – Present)

Mary Forshag

Mary Forshag

Greater Houston

Information Technology Partner

Business Development Manager at Simplify
(January 2002 – Present)

Shannon Heckert

Shannon Heckert

Reading, Pennsylvania, United States

Sales Support Specialist

Sales Support Specialist at Simplify
(April 2022 – Present)

Krista Joy

Krista Joy

United States

IT Technology and Services | Channel Sales | Partner Support

Sr. Inside Channel Manager at Lumen Technologies
(September 2024 – Present)

Jesse Greenberg

Jesse Greenberg

Winnipeg, Manitoba, Canada

Head of Strategic Accounts @ Laivly

Head of Strategic Accounts at Laivly
(Jun 2026 – Present)

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Frequently asked questions about Zach Jones

What is Zach Jones email address?

Email Zach Jones at [email protected]. This email is the most updated Zach Jones's email found in 2026.

How to contact Zach Jones?

To contact Zach Jones send an email to [email protected].

What company does Zach Jones work for?

Zach Jones works for Simplify.

What is Zach Jones's role at Simplify?

Zach Jones is Vice President, Practice Lead- Contact Center/CX/AI Consulting

What industry does Zach Jones work in?

Zach Jones works in the Telecommunications industry.

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