Stephen Wade

At UnityBPO, we serve as a lifeline between health organizations and their clinicians, staff, patients, and members, helping them navigate complex IT and insurance challenges with an unparalleled customer experience. Led by Steve Wade, our CEO with over 20 years of IT industry experience, we strive to be a premier healthcare End-User services company. Customer service is our spiritual essence. Why Clients Choose Us · Proven Results: Whether remote or onsite, our Concierge solutions help reduce costs, increase efficiency, and boost provider productivity while improving Customer Satisfaction. We help you achieve your goals and set the standard for what exceptional healthcare IT should be. · Pragmatic and Trusted Approach: Known for our best practices, experienced workforce, and co-sourcing partnerships, we complement internal teams by allowing talent to work at the top of their license while we drive front-line customer experience. · Innovative and Ethical: We are recognized for our integrity, commitment to results, and ability to deliver cutting-edge IT and AI-driven solutions and support that create lasting value. o AI-based virtual care platforms to enhance patient engagement and streamline operations. o Automated workflow solutions for home care and healthcare environments. o Eligibility automation platforms for health insurers to reduce administrative burden. What We Do · Transform Member Services: Our call center is a high-performing, concierge, member services operation that helps insurers retain policyholders. We assist members in understanding their health insurance plans, claims, benefits, and coverage while ensuring every interaction is a positive and seamless experience. · Reimagine Field Services: As hospitals face challenges with remote IT teams, our onsite HealthPlace ServicesSM teams ensure clinicians get hands-on, in-person help when and where they need it. We fill this critical gap, enabling providers to deliver