CIO @ NCH Healthcare System

Healthcare Leadership Executive and Certified Career Coach

Greater Los Angeles Area

Ranked #853 out of 17,060 for CIO in United States

Section title

Sarah MBA,DTM,CHCIO,CPC,FCHIME's Email Addresses & Phone Numbers

Sarah MBA,DTM,CHCIO,CPC,FCHIME's Work Experience

NCH Healthcare System


November 2014 to Present

Naples, FL


CIO - HCA MidAmerica Division

July 2010 to October 2014

Kansas City, Missouri Area


Director, Field Operations

September 2007 to June 2010

Greater Nashville Area


Scarlett Leadership Institute (Belmont University)

Signature Executive Program

2009 to 2010

University of Phoenix

MBA Business

2000 to 2002

University of Nevada-Las Vegas

Bachelor of Science (B.S.) Hospitality Administration

1992 to 1996

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About Sarah MBA,DTM,CHCIO,CPC,FCHIME's Current Company

NCH Healthcare System

NCH is a not-for-profit, multi-facility, 715 bed healthcare system in Naples, Florida. With an alliance of 650 physicians and medical facilities throughout Collier County and Southwest Florida, NCH has extensive inpatient and outpatient services. In 2014, the system had 28,938 admissions, 93,673 ED visits, 3,418 births, 453 open heart surgeries, nearly 11,000 surgical procedures and over 3,000...

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Sarah MBA,DTM,CHCIO,CPC,FCHIME works in the Hospital & Health Care industry.

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Sarah MBA,DTM,CHCIO,CPC,FCHIME's colleagues are Rashid Kareem, Michael Romero, Jenna Kozlowski, Abhinav Rastogi, Tony Branson, Tushar Patel, Kamal Arora, Ragupathi Palanisamy, Debra Magallon-Estero, and Claudio Laudeauzer


📖 Summary

CIO @ NCH is a not-for-profit, multi-facility, 715 bed healthcare system in Naples, Florida. With an alliance of 650 physicians and medical facilities throughout Collier County and Southwest Florida, NCH has extensive inpatient and outpatient services. In 2014, the system had 28,938 admissions, 93,673 ED visits, 3,418 births, 453 open heart surgeries, nearly 11,000 surgical procedures and over 3,000 on staff. In August 2012, the NCH Healthcare System became a member of the Mayo Clinic Care Network. NCH is a Cerner ITWorks Client who has earned the designation on Most Wired for three consecutive years and most recently received HIMSS Level 7 recognition. CHIEF INFORMATION OFFICER  NCH  Naples, FL, 2014-present Devise and implement competitive advantage technology strategies, enabling world class healthcare delivery through a close partnership with the NCH Board, the Community, and Cerner Corporation. Key Results: Remediated physician access with identity management to ensure continuity of care for patients. Optimized lab workflow with internal lab functions to enable integration of reference labs while improving interface and reporting capabilities. Automated charge capture and billing interface between Cerner and GE, eliminating several manual workflows. Standardized and documented core Ambulatory workflows including encounter type, health maintenance, and depart process. Designed and implemented enterprise scheduling, consolidating from two platforms to Cerner for improved registration, revenue collection, and reporting capabilities. Reports to Chief Operating Officer. Leads 72-person, $22 million annual budget organization through 4 direct reports including Directors of Security, Communications, and Information Technology. From November 2014 to Present (1 year) Naples, FLCIO - HCA MidAmerica Division @ CHIEF INFORMATION OFFICER  MidAmerica Division  Kansas City, MO 2010-2014 Devise and implement competitive advantage technology strategies enabling delivery of world class healthcare. Key Results: Attained technology-enabled Stage 1 Meaningful Use (MU) Attestation in Year 1, including 14 MU criteria-driven objectives and measures. Expanded project delivery capacity by 6% over 14-month period for 90+ project portfolio (7K man-hours per month) through Project Management Office (PMO) implementation. Reduced Client Service Desk Average Speed to Answer from > 2 minutes to 55 seconds and attained 67% First-Hour and 80% First 24-hours resolution rates. Realized productivity gains and closed potential security gaps through Single Sign On and Password Reset technologies deployment (reduced login count by 7K+ in first 3 months). Mitigated aged device risks (maintenance costs, security gaps, productivity slowdowns, feature/functionality shortfalls) through 1,500 devices-per-year Technology Refresh (desktops, laptops, printers). Reports to VP Field Operations. Leads 184-person, $41 million annual budget organization through 7 direct reports including Directors of Operations, Technical Services and Application Services. From July 2010 to October 2014 (4 years 4 months) Kansas City, Missouri AreaDirector, Field Operations @ Devised and implemented key corporate, division, market and facility-level operating initiatives to achieve key performance metrics. Key Results: Strengthened customer service experience and demographic-driven business needs fulfillment by implementing a Corporate and 14-division Distributed Support Model. Eliminated cost, complexities and confusion and increased performance by transitioning 14-division disparate staffing, payroll, training and education, financial and project management practices and systems into common approaches and platforms and introducing best practices (Maturity Index, Capability Assessment, Cost Avoidance, Project Execution). Ensured business and technology strategy integration through Monthly Operating Report key performance indicator in-depth analysis and course corrections (alignment, efficiency, effectiveness measures). Increased CIO and Division Director effectiveness (~ 100 Information Technology &Services Field Operations leaders) by devising workshop curriculum and deployment plan to support 6-month, action-oriented Professional Development Program. Reported to VP of Field Operations. Indirectly managed 1,300-person, $250 million annual budget organization. From September 2007 to June 2010 (2 years 10 months) Greater Nashville AreaDivision Information Security Official @ Devised and implemented key corporate, division, market and facility-level information security initiatives to mitigate security risks. Key Results: Heightened enterprise-wide, hospital-level HIPAA compliance effectiveness by leading colleagues (Division Information Security Officials - DISOs) in the development, documentation and deployment of required hospital operational procedures. Spearheaded and executed 3-year, division-wide, 9-facility strategic Security Integration and Support Plan. Promoted and reinforced security adherence (HIPAA, Internal Audit, Policies & Standards) by organizing and leading a series of division-wide communication, awareness training and compliance verification programs. Achieved 20% reduction in division-level (~ 6+K host) system vulnerabilities via scanning and patching remediation activities using Microsoft SMS, WSUS and Symantec Anti-Virus. Reported to Chief Information Security Officer. Indirectly managed 100-person, $15 million annual budget organization. From July 2006 to September 2007 (1 year 3 months) Las Vegas, Nevada AreaDirector, Information Technology and Services @ In the role of Facility Information Security Official, led the execution of the Information Security Plan, SOX Audits, Information Security Assessments (ISAM-based), HIPAA Security Risk Assessments, Disaster Recovery Plan and ongoing Security Application web portal monitoring (SA Portal 2.0). In the role of Program Manager, delivered multiple strategic, quality and standardization-driven initiatives. Key Results: Established initial 2005 HIPAA compliance requirements. Gained nursing efficiencies and advanced patient safety by championing and chairing key critical committees focused on clinical care quality and standardization. Generated printer consolidation/paper reduction cost savings and enabled market based support by authoring Request for Proposal (RFP) then program managing Sunrise Health solution printer maintenance and placement program (1K devices). Reported to the Chief Financial Officer. Managed 6-person, $.5 million annual budget organization. From April 2005 to July 2006 (1 year 4 months) Las Vegas, Nevada AreaAssistant Director, Information Services Operations @ Led solution delivery and operational efforts of 41-person technology team including Network Specialists, Computer Technicians, Help Desk Representatives & Analysts, Data Center Computer Operators, Communication Technicians and PBX Operators. Key Results: Positioned UMC for exponential growth in patient services, centers of excellence, revenue generation and technology adoption by constructing a 5-year strategic plan that included building out a technology operations staff with an anticipated 100% growth rate over a 50-month period. Reduced annual operating budget of $1.2 million by $1+ million (20.8%) over 4-year period. Mitigated aged infrastructure, application and operating system risks by installing wireless connectivity-enabled gigabit backbone, upgrading Cabletron equipment and migrating 2.5K Novell 4.11 and Group Wise 5.5 users to Exchange and Windows 2000. Realized advertised business goals by implementing several mega-million, strategic software solutions including Cerner Millennium Pathology, Blood Bank and Microbiology systems and Philips Picture Archiving and Communication Systems (PACS). Reported to Director, Information Technology & Services. Managed 41-person, $4 million annual budget organization. From December 2000 to April 2005 (4 years 5 months) Las Vegas, Nevada AreaSignature Executive Program @ Scarlett Leadership Institute (Belmont University) From 2009 to 2010 MBA, Business @ University of Phoenix From 2000 to 2002 Bachelor of Science (B.S.), Hospitality Administration @ University of Nevada-Las Vegas From 1992 to 1996 Summer Program, International Hospitality Operations @ Hotel Ecoliere, Lausanne, Switzerland From 1995 to 1995 Sarah MBA,DTM,CHCIO,CPC,FCHIME is skilled in: DDI Curriculum..., Model-Netics..., Toastmasters, Healthcare Information..., EHR, HIPAA, Healthcare, EMR, Revenue Cycle, Meditech, Informatics, Healthcare Management, CPOE, Hospitals, Healthcare Consulting, Change Management, Health Information..., Strategy, Strategic Planning, Process Improvement, Leadership, Cerner, Healthcare Industry, HL7, IT Management, Program Management, Project Management, Physician Relations, Team Leadership, Security, Disaster Recovery

Sarah MBA,DTM,CHCIO,CPC,FCHIME’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Sarah MBA,DTM,CHCIO,CPC,FCHIME's Personality Type

Introversion (I), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 6 month(s)

Sarah MBA,DTM,CHCIO,CPC,FCHIME's Willingness to Change Jobs



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Sarah MBA,DTM,CHCIO,CPC,FCHIME's Achievements

2014 Rising Star of KC Business Recipient

Issued by KC Business Magazine · February 2014

Impact Awards for Efficiency/Cost Savings (2013)

Issued by Kansas City Business Journal · October 2013

2013 Women Who Mean Business Recipient

Issued by Kansas City Business Journal · July 2013

Distinguished Toastmaster

Issued by Toastmasters · July 2013

Impact Awards (HCA Midwest Health System) for Client interface (2011)

Issued by Kansas City Business Journal · October 2011

2014 NextGen Leaders Award

Issued by Kansas City Business Journal · July 2014

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