Sarah Beaman's Email Addresses & Phone Numbers

📖 Summary

Experienced change delivery professional within the Housing sector. An accurate, persistent and self-reliant individual with a proven track record of understanding challenges quickly and driving solution through to delivery whilst focusing on business benefits. A strong customer focus and enthusiastic approach to change, with a drive to challenge myself and others.Project Management Office Coordinator @ From March 2015 to Present (10 months) Projects & Implementations Analyst @ From May 2014 to March 2015 (11 months) Risk & Assurance Analyst @ 1st line risk analyst overseeing all aspects of the risk management framework for Operational Arrears Management and Financial Crime Risk Management, ensuring full compliance to all regulations. From December 2012 to May 2014 (1 year 6 months) Forecast & Planning Analyst @ A newly formed team working to create and develop detailed demand forecast models in Excel to establish the correct FTE requirement for individual departments. Working closely with stakeholders and senior managers to deliver accurate resource models that could be adapted to ever-changing marketing plans. From January 2012 to December 2012 (1 year) Change Delivery Analyst @ Fast-paced team looking at business and process improvements across the Co-operative banking group. Liaising with different business areas in order to design and improve processes to reduce costs and create efficiencies. From February 2011 to January 2012 (1 year) Mortgage & Insurance Telesales Adviser @ Sales adviser in a multi skilled team in Britannia’s busy contact centre, specialising in mortgage and insurance sales. Striving to achieve demanding sales targets in 15 different areas on a monthly and quarterly basis. Involved in initiatives to improve the customer experience and contribute to business outcomes. From September 2007 to February 2011 (3 years 6 months) Savings & Investments Adviser @ Sales adviser in busy Britannia branch responsible for advising customers on savings accounts and insurance products, achieving sales targets and administration work. Key Achievements • Completion of full CeMap (Certificate in Mortgage Advice and Practice) qualification. From April 2007 to September 2007 (6 months) Senior Mortgage Adviser @ Mortgage adviser responsible for advising customers on mortgage and protection products, generating leads, motivating and training staff and managing my own diary and paperwork. From September 2006 to April 2007 (8 months) Customer Adviser @ Customer adviser in successful Britannia branch responsible for balancing and replenishing the ATM, Counting and accepting the cash deliveries, opening and closing the branch, achieving sales targets, balancing my own till and administration work. From November 2004 to September 2006 (1 year 11 months) Customer Adviser @ Customer adviser responsible for balancing my own till, achieving sales targets and completing administration work on customers accounts. From March 2003 to November 2004 (1 year 9 months) Merit Sales Adviser @ Sales adviser in a busy retail store responsible for greeting customers, handling till transactions, replenishing stock, fitting room management and maximizing sales opportunities. From December 2001 to March 2003 (1 year 4 months) Foundation @ Prince2 From 2015 to 2015 NVQ Level 3, Customer Service @ JHP Training From 2008 to 2008 Certificate in Mortgage Advice and Practice (CeMAP), Full Qualification @ The Institute of Financial Services From 2007 to 2007 9 GCSE's, All grade C or higher @ Birches Head High School From 1996 to 2001 Sarah Beaman is skilled in: Risk Management, Project Delivery, Stakeholder Management, Process Improvement, Analysis, Business Analysis, Banking, Business Process Mapping, Financial Services, Business Process Improvement, Change Management, Business Transformation, Performance Improvement, Project Planning, Forecasting