MSC Electrical and Computer Engineering, Electrical and Computer Engineering @
NED University of Engineering and Technology
A result oriented solution architect with extensive skills in the area of Contact Center (UCCE and UCCX), Data Center Automation, Cloud Computing, UCS, and Networking. Over 14 years of experience in delivering business-focused solutions to enhance market share, profitability, and process efficiency for various clients. My goal is to utilize my professional experience and education to provide
A result oriented solution architect with extensive skills in the area of Contact Center (UCCE and UCCX), Data Center Automation, Cloud Computing, UCS, and Networking. Over 14 years of experience in delivering business-focused solutions to enhance market share, profitability, and process efficiency for various clients. My goal is to utilize my professional experience and education to provide state-of-the-art IT Infrastructure solutions for the growth of my prospective employer and myself.
Sameeh has also close ties with the industrial research in the area of Contact Center Solutions and VoIP and was able to produce quality of work that was recognized at IEEE international Journals’ and conferences. Sameeh has also an extensive routing and switching, cloud computing, IT, and voice communication background and knowledge, strong interpersonal communications skills, and skilful with strategic account development capabilities.
1. Contact Center Architecture
2. UCCE, UCCX, IP-IVR, and Unified Communication Architecture and Design
3. Unified Computing System (UCS)
4. Data Centre Virtualization
4. Artificial Intelligence and Senor Networks
5. Wirless Multimedia Communication
6. Speech Recognition and NLU-based Systems
7. Automation and Control
8. Solar and Wind Energy Power Factor Analysis in Micro-Grids
Consultant @ Contact Center analysis and capacity planning
UCCE Contact Center design and deployment
MPLS, H323, and SIP-based Contact Center design and deployment
Current state assessment and Future state recommendations
New call center technology design and deployment
Creating RFP, reviewing responses, and provide system recommendations
ACME Packet Session Border Controller (SBC) Design
Team building and Tier-3 production support From April 2012 to Present (3 years 9 months) Sr. UCCE CVP Engineer @ UCCE Design, Development, Integration, and Support
Conducts risk assessments and serves as an internal subject matter expert for the UCCE
Multi-site configuration and hybrid of enterprise level IP and TDM environments
Analyzes and maintains the current UCCE environment and applications
CISCO Unified Proxy Server (CUSP) Design, Development, and support
CISCO CVP Solution Architecture and Integration Design
CISCO CVP Application Design and Development
CISCO ICM Solution Architecture and Integration Design
CISCO IP-IVR Application Design, Development, and support
SIP, H323, and MGCP integration with UCCE Solutions
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Real Time Monitoring and Diagnostic Frame Work
NX-OS Data Center L2 design and implementation using technologies, such as, VLANS, PVLANS, Spanning Tree Protocol, Port Channels, Unidirectional Link Detection (UDLD), and Unified Fabric
Data Center L3 Optimized Routing designs to improve Contact Center redundancies based on technologies, EIGRP, OSPF, BFD for dynamic routing, ECMP, and Unified FabricPath
ITIL Framework awareness From January 2010 to April 2012 (2 years 4 months) Sr. CVP Engineer @ UCCE and UCCX Projects:
Designed and implemented complete end-to-end UCCE and UCCX Contact Centre and Unified Communication solutions.
Conducted IVR design, development, and implementation using Cisco Unified Customer Voice Portal (CVP), Intelligent Contact Manager (ICM), Cisco Unified Communication Manager (UCUM), Cisco ASAs, and IBM Webspare Message Queuing (MQ)-based VXLMN technologies.
Designed and implemented entire Master Card solution based on skill group roll-over mechanism and end-to-end solution that including Cisco Unified Communications product family, including CUCM, CUCME, Unity Express, Unity Connection, VoIP protocol H323, Skinny, RTP, and MGCP.
Designed and deployed UCS 5100 and UCS 6100 for UCCE Contact Centre deployment.
Designed and deployed Verint IMPACT 360 call recording and Workforce management.
Designed and developed Customized Computer Telephony Integration (CTI) Solutions.
Data Center designs by employing Cisco technologies, such as, AAA Services, SNMPv3, IP ACLs, MAC ACLs, VLAN ACLs, port security, DHCP snooping, Dynamic ARP inspection, IP source guard, and Cisco TrustSec.
Designed Data Center redundant solutions for Contact Center Infrastructures based on HSRP, VRRP, Port-Channelling, VPC, VPC++, and Overlay Transport Protocol (OTV). From December 2008 to January 2010 (1 year 2 months) UCCE and UC Solutions Architect @ Cisco CVP Solution Architecture and Integration with HSM for Master Card Industries, Technical documentation, client communication, and IEEE recognized publications, ICM-to-ICM Gateway, Impact 360, VoIP Protocols, Email Manager, IP Dialer, IP-IVR, Development, UCCE Multi-Site Architecture, and ITIL Framework working Experience
Pre-Sales and Client Facing:
Drive out Infrastructure Requirements from different project milestones and developed business / technology work packages
Developed Business Review Document (BRD) based on JAD session with the client and incorporate all IVR requirements in a call flow diagrams
Developed Technical Development Document (TDD) and Functional Description Requirements (FRD)
Developed a complete Self-Service Card Activation process-based on HSM enhance security measures.
Developed an automated way for resetting and changing PIN of the Master Card through an IVR Self-Service.
Design and developed System architect diagrams for Queue Managers, Queues, Channels, Listeners, and remote Queues on IBM Message Queuing (MQ) Server
Developed complete end-to-end solution architect for retrieving date from TSYS database system and authenticated CHs based on their account profiles
Developed XMLN Schema to validate and evaluate user profiles
Expert in Infrastructure Storage Networking designs based on Port Channel, ISL, VSANS, Zoning, Fibre Channel, FCIP, iSCSI, FCoE, NPV, NPIV, and MDS
In-depth knowledge of Data Center Virtualization designs based on QoS, Traffic Flows, IGMP snooping, Cisco Nexus 1000V, VMware Service profiles, Unified Computing System (UCS) Service Policies, UCS Authentication, VSAN, FC Port Channel, and Service Profile Cloning.
Expert in contact centre designs based on SIP, MPLS, CUSP, and ACME Packet solutions and protocols.
Provided Data Center redundant solutions for Contact Center Infrastructures based on HSRP, VRRP, Port-Channeling, VPC, VPC++, and Overlay Transport Protocol (OTV). From January 2005 to December 2008 (4 years) Ontario, CanadaSenior Contact Centre Solutions Architect / Research Scholar IVR Systems @ During Sameeh's stay in the Univeristy of Waterloo and Vestec Inc, Sameeh was able to publish his work in IEEE journals and conferences. He worked in Contact Center Solution Designs, Speech Recognition, and Natural Language Processing in IVR systems. Sameeh has also led the UCCE and UC Design, Implementation, and deployment From June 2004 to December 2008 (4 years 7 months)
PhD, Electrical and Computer Engineering (ECE) @ University of Waterloo, Ontarion, Canada From 2005 to 2009 MSC Electrical and Computer Engineering, Electrical and Computer Engineering @ NED University of Engineering and Technology From 1997 to 2000 Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering @ NED University of Engineering and Technology From 1990 to 1994 Sameeh PhD is skilled in: Unified Communications, Speech Recognition, Cisco Call Manager, SIP, CTI, Contact Centers, SBC, CUSP, NLP, CVP and ICM, Project Management, Electrical and Computer Engineering, Programming Languages, Automation and Control, Intrumentation and Control, PLC and SCADA Control Systems, Cisco Technologies, Telecommunications, H.323
Looking for a different
Get an email address for anyone on LinkedIn with the ContactOut Chrome extension