I am a highly motivated, proactive and enthusiastic individual. I pride myself on my attention to detail and I thrive under pressure. I have a highly proven technical ability on many platforms and excellent organisational and management skills. This allows me to affectively bridge between technical and non-technical colleagues and the business as a whole. I am constantly researching new technologies and developments to ensure we use the most efficient, cost effective and suitable applications for our environments.

Infrastructure Architect @ From May 2015 to Present (8 months) Infrastructure Manager - Wintel @ Responsibilities: • Direct line manager of 13 staff, consisting of Incident Management, Projects, Administrative and Network Monitoring teams across multiple geographic locations • Yearly appraisals and managing personal development plans for the various teams • Responsible for recruitment and training of new staff members • Manage shift patterns and annual leave to ensure all essential business hours are covered, including on call. • Major Incident Management – Designated coordinator • Problem identification, management and resolution • Ensure change management processes are adhered to • Management of global technical budget for hardware, software and staff including capital and operational expenditure • Project Manager of major infrastructure changes, such as Active Directory and Exchange Upgrades. • Consolidate and improve Global IT Infrastructure via upgrades and new technologies at economical costs • Ensure all hardware and software is licensed and covered under warranty, support and software assurance • Liaise with Licensing Management to ensure all environments are appropriately licensed • Developing and maintaining relationships with 3rd party supplies • Creating, implementing and optimizing new processes and procedures • Ensure DR is reliable via regular tests • Ensure monitoring procedures for the Network Monitoring Centre are accurate and consistently improved Achievements: • Improved staff retention • Reduction of DR RPO from 16 hours to 3 hours within 6 months • Split of Wintel engineers in to BAU and Projects teams, clearly defining roles, responsibly and career progression From June 2012 to May 2015 (3 years) Senior Systems Engineer @ Responsibilities: • 3rd line technical escalation from the Network Operations Centre • Design, management and troubleshooting of VMware vSphere environments including upgrades • Exchange Enterprise 2003 management and 3rd troubleshooting of over 3,500 mailboxes worldwide • Design and planning of Exchange Enterprise 2010 upgrade • Design and planning of Windows 2008 R2 domain upgrade • Redesign and upgrade of Websense Web filtering environment to latest version • Improve and consolidate DR planning including implementation of VMware Site Recovery Manager. • Design, planning and implementation of global monitoring service via Solarwinds Orion. • Design, planning and implementation of SharePoint 2010 environment within the Group IT department, including training sessions to all staff. • Technical lead to migrate to a new Data Centre including planning for full hardware refresh Major Projects Competed: • Commissioning and relocation of DR hardware to new location with minimal downtime. • Creation of service catalogue including discovering RPO and RTOs for services to use to design HA and disaster recovery plans • Implementation of Solarwinds monitoring system, alerts and procedures • Full deployment of SharePoint 2010 to Global IT • Data Centre migration to new purpose built facility From March 2011 to May 2012 (1 year 3 months) Information Systems Engineer @ Promoted from Information Systems Engineer in May 2007 Responsibilities: • VMware Enterprise Infrastructure design, management and troubleshooting, software used includes ESX, VCenter, View & Site Recovery Manager. • Fibre Storage networking, management and replication. (HP EVA) • iSCSI storage networking, management and replication. (HP Lefthand) • Active Directory 2003/2008 design, management and 3rd line troubleshooting • Exchange 2003/2010 design, management and troubleshooting. • Backup of physical and virtual servers via snapshots and file level technologies, experience with HP Data Protector & Acrserve • Disaster Recovery strategy design via backup tapes and replication ‘run books’ • Blackberry (BES) design, management and 3rd line troubleshooting for 450 users • SharePoint WSS3 and MOSS 2010 design, installations and support. • Cisco Ironport proxy server design and deployment. • 3rd line escalation of Mac OS / IOS including integration with Microsoft Infrastructure. • Basic Cisco switch administration. • Firewall management. • Project management. • Budget planning and investment requests. • Capital and operational expenditure proposals. • Software and hardware maintenance renewal management. • IT Infrastructure architecture and analysis. • Planning of patch management via maintenance windows • Maintaining relationships with 3rd party suppliers. • Provide training and support to 1st line and the virtualization team. • Data Centre lead on office relocation project. Major Projects Competed: • Design and implementation of Exchange upgrade from 2003 to 2010 for 1000 users. • Design and implementation of Windows domain upgrade from 2003 to 2008 R2 across 4 sites • Design and installation of Blackberry Enterprise Server including creation of IT policies and rollout of 400 blackberries in 2 phases. From August 2004 to March 2011 (6 years 8 months) London, United KingdomIS Assistant @ • Organise and run daily backups of network including file restoration • Maintain anti virus software and DAT file level. • Archive and prune projects to reclaim server disk space. • Install software on new PCs, Windows based. • Install software updates on PCs as and when required. • Maintain software records • Manage the usage of videoconference, data projector, and digital camera equipment. • Setup user and email account for new users. • Design and implement the office intranet site. • Creation and management of FTP sites. From September 2000 to August 2004 (4 years) London, United Kingdom

West Hatch High School From 1993 to 2000 Ross Childs is skilled in: Active Directory, Disaster Recovery, VMware, Microsoft Exchange, Management, IT Service Management, Windows Server, Project Management, ITIL, IT Strategy, Shipping, Department Budgeting, Ports, IT Management, Citrix, TOGAF, IT Infrastructure Design