Roland Butler's Email Addresses & Phone Numbers

📖 Summary

Senior product visionary at the world's leading online food delivery company, JUST EAT. - Expert in international product strategy with a proven track record of in-market execution. - Builder and leader of high performing teams focused on delivery of measurable business change. Areas of experience: Consumer market places, B2B services, consumer mobile commerce, sales CRM, service design, payments, SEO and devices. Certified agile product owner and scrum master with a postgraduate diploma in e-commerce.Head of Technology: Business Product Development @ Leadership of a new area within the business, comprising payments, Marketing CRM and Sales CRM, ERP and marketing tools - Definition of the strategy and engagement framework for the area - Standing up engineering and leadership capability across 5 teams in 3 months From May 2015 to Present (8 months) Head of International Consumer Products and Group Business Products @ Cultural change within the international product team to focus on delivery and stepped up communications that has resulted in two of the most successful quarters in international in terms of product development and product support for the operational businesses. - Championed the use of consumer voice work to inform product strategy. - Collaboration with UX, engineering and business leaders to define long term vision for the product and create medium to term strategic goals that will take us towards the vision. From May 2014 to June 2015 (1 year 2 months) London, United KingdomHead of Restaurant and Business Products at Just-Eat Group @ Leading the adoption of a new strategy around restaurant engagement. - Ensured continued support and high visibility of a strategic roadmap that supported the transition of our contact strategy from reactive to proactive. - Supporting acquisitions with market research and on boarding framework. From January 2014 to May 2014 (5 months) Product Manager @ Product manager responsible for the development of Just Eat's restaurant and operational systems across UK and international, including payments - Full product life cycle on major rework of Just Eat's UK payments integration: Changing payment provider, user experience, back office integration and operational processes. - Product lead on a project to optimise Just Eat's call centre systems leading to significant savings in the UK and process improvements across all international markets. - Product lead on the development of new restaurant devices and delivery of these to pilot From June 2011 to January 2014 (2 years 8 months) London, United KingdomBusiness Analyst/Project Manager @ Alfresco CMS implementation - Product Owner & Business Analyst on Alfresco CMS with automated typesetting and workflow management. Agile based software project with distributed team. E-commerce Store - Project management and business analysis for redesign of BMI store, new product launches plus management of small change programme From September 2009 to June 2011 (1 year 10 months) Consultant @ Independent consultancy work around CMS, CRM and Business Process From 2009 to 2011 (2 years) Head of Production (online subscription products and publishing engine) @ Product Owner for BMI's online subscription research website, a multiple million pound product in use by more than 400 of the Global Fortune 500 companies - Business analysis and product owner for BMI's premium subscription website. - Full project lifecycle management of major redesign - including: commissioning graphics, business process and technical decisions and rollout - ongoing triage of small change and bug requests plus management of project backlog Implementation of dedicated sales support framework - business case for dedicated team to provide 1st line tech support to sales team and provide quality control for development and content on main subscription website - agree SLAs established with heads of business and metrisised reporting put in place E-commerce store project - Product Owner and Project management of design phase of BMI e-comerce report store. - Scrummaster on the store build, agile methodology plus offshore developer team. Outsourcing of web development - Cost benefit Evaluation and risk analysis of outsourced development team vs inhouse. - Proposed use of adapted agile development methodologies for exisitng remote dev team and new offshore team. - Organised developer conference over 3 days to bring offshore and London dev team together. Use of outside expert speakers to prove move to agile would work Publishing workflows - Product owner and developer on project to re-engineer editorial workflows. 3 month project, end result 45 editorial staff using new online issue planning software to assemble publications. Outsourcing of print production - Evaluation of potential outsource vendors. Selection of lead vendor, project managment of succesful pilot leading to contracting of lead vendor to take up excess DTP work. CRM implementation - 35 staff and later 2 remote offices - Business analysis and product owner of a CRM solution for a sales team of 35, scaling to 50 staff in three offices over 2 years From 2002 to 2009 (7 years) Assistant Website Manager @ Responsible for on time delivery of all editorial content to main subscription site - Specified BMI's first pure web based product: Editorial controlled views page to showcase BMI's market view and link to main stories. - Authored perl scripts to automate the generation of web content from data feeds From 2000 to 2001 (1 year) Volunteer housing advisor (evenings) @ Worked providing first line legal and emergency support to callers with housing needs - Authored quick reference guide to rapidly triage incoming calls From January 1999 to December 2000 (2 years) Catalogues and cartography @ Responsible for production of all mail order catlogues including cartography - Part of web store project team: copy writing and digital cartography - Automated generation of catalogue copy from database feeds - Promoted the use of catlogues on shop floor to increase cross selling opportunities From 1995 to 2000 (5 years) Postgraduate Diploma, E-Commerce (Technology, Economics, Management) @ Birkbeck, University of London From 2003 to 2004 BA hons, Urban Studies @ Worcester College of Higher Education From 1990 to 1993 Roland Butler is skilled in: Product Management, Product Requirements, Feature Definition, Business Analysis, Functional Specifications, Wire Framing, CMS, E-commerce, Agile, Scrum, Team Management, Team Leadership, Product Development, Agile Methodologies, Strategy