I am an enthusiastic and hardworking individual who strives for excellence in any role I undertake. I approach any new challenge in a professional and organised manner and am always open to learn new skills within IT to improve myself. I am reliable, trustworthy and self motivated, and feel I would make an invaluable asset to the
I am an enthusiastic and hardworking individual who strives for excellence in any role I undertake. I approach any new challenge in a professional and organised manner and am always open to learn new skills within IT to improve myself. I am reliable, trustworthy and self motivated, and feel I would make an invaluable asset to the team.
IBM Websphere E-Commerce
IBM Websphere Application Server 4, 5, 6 & 7, IBM Websphere E-Commerce
IBM HTTP Server
Solaris 2.6, 8, 9, 10
High End servers, SunFire 12K,15K, 25K
V880, V440, Sun Enterprise Range
Veritas Volume Manager and Filesystem,
Solaris Disk Suite, Sun Volume Manager
System Administration, Korn Shell Programming
TCP/IP Networking, NFS, NIS+, DNS
Solaris Resource Manager, Jumpstart, BMC Patrol
Linux Web Administrator @ • Daily Technical support of Companies IBM WebSphere Commerce site
• Supporting Customer services department, to identify customer faults, card payments, passwords etc:-
• Creating scheduled and daily SQL reports for senior management
• Updating re-write rules when required
• Writing Bash and Shell scripts to improve system availability
• Writing Technical documentation of the platform
• Deployment changes to the site in collaboration with support partners i.e.:- Peer1 (hosting company) and Avnet From November 2014 to September 2015 (11 months) Halifax, United KingdomIBM Websphere E-Commerce Support (Operational Support) - Watford @ Contract - IBM Websphere E-Commerce Support (Operational Support)
• Responsible for managing and supporting the IBM WebSphere e-commerce platform currently supporting clients including Halfords, Dunelm-Mill & Wolseley.
• Duties include fixing tickets using strict ITIL procedures for the customers, testing, staging and production environments.
• Tickets issues involve updating SQL (DB2) tables for the customer’s specification, to ensure that their live Web-Sites are to their satisfaction, supporting WebSphere e-commerce and Middleware platform.
• Further duties include ensuring that the customer’s dataloads, indexing and propagation procedures are successful.
• While in the role spent 2 days on an SQL course in Manchester From July 2013 to October 2014 (1 year 4 months) Watford, United KingdomOpearational Support @ Contract – Operational Support – Salmon – January 2013 – February 2013
• Responsible for managing and supporting the IBM Websphere e-commerce platform delivered by Salmon, for client Premier Farnell. Querying tables using basic SQL skills From January 2013 to February 2013 (2 months) Leeds, United KingdomMiddleware Specialist @ Daily duties include Supporting JLR's Websphere Application Servers, Production, Dev and UAT servers.
Duties included Fixing tickets and daily deployments, and part of the on-call team out of hours rota
Further tasks have been to fix Vulnerabilities identified by a third party company. With a lot of strategy and planning involved, including Weekend work
These Vulnerabilities mainly involved fixing IBM HTTP Server (IHS), apache and SSL on both windows and Linux environments.
Writing shell scripts to reduce amount of tickets for disk space problems encountered on webservers and application servers From February 2012 to December 2012 (11 months) Middleware Infrastructure Technician @ • Maintain, support and improve the live Middleware environment in Barclays Bank, with particular focus on Websphere Application Server 4, 5, 6 & 7.
• Diagnose and identify faults using Wily Introscope for monitoring Websphere Application Server, WebSEALs, and other infrastructure components.
• Take part in Oracle and Unix Maintenance Releases affecting the Middleware estate. I have personally organised all middleware resources to support the MR’s for the past 2 years working alongside the Change Team.
• Support the Barclays middleware infrastructure - LDAP, TAM & Maxware/MetaDirectory.
• Use my knowledge of the Major Incident process by being involved in many high severity and complex incidents.
• Proficient using with HP Service Manager 7 due to everyday use in resolving incidents, raising and checking changes etc.
• Write Unix Scripts to assist me with my day to day duties. Share scripts with colleagues.
• For the past 3 Years I have been involved in supporting required Out Of Hours activity by taking part in the team On-Call rota. This involves doing live changes, or being on standby for any unexpected live issues that may occur 24/7.
• I have become a subject expert for components of Barclays live environment.
During my time in the Middleware Team I was given a task to reduce incidents, and I reduced the number from 300+ incidents to xxx. I have identified and debugged Unix scripts. From April 2008 to January 2012 (3 years 10 months) Solaris System Administrator @ • Take calls from customers and try and diagnose the faults, if unable to diagnose the faults then call out support engineers to go to the Customer sites.
• Shift work encompassing 24 hour cover From February 2008 to April 2008 (3 months) Solaris System Administrator @ • Building disaster recovery systems for Scottish Power, using SAIC’s policy of planning and testing.
• Using dedicated servers for Disaster recovery, or selecting one from a pool of servers, to match the current production server’s specifications.
• Travelling to Scottish Powers DR Site, taking systems off the network, ensuring that servers had been rebuilt as per live and that they had no problems with network collisions etc.
• Helping diagnose and solve problems for Production Scottish Power servers under strict Change Control procedures using the Incident, Problem and Change Control application Remedy.
Writing scripts to help with tasks for the security team From November 2007 to February 2008 (4 months) Migration Design Analyst @ • Working on one of the largest data consolidation projects in the country.
• Migrating applications from standard servers into a consolidated environment.
• Responsibility for the entire end to end process from analysing to implementation.
• Involvement in weekly meetings with application owners, obtaining required Input on the migration, gaining a firm understanding of the application.
• One of the applications I was involved in required planning for allowances to get it implemented quickly because Sun Cluster wasn’t available at the time.
• Once designs have been prepared, they are signed off and go into a dry run state, which enables us to prepare the base Solaris installation using Solaris 10’s new zone technology From March 2007 to September 2007 (7 months) Unix Systems Administrator @ • Maintaining and supporting a mixed environment of over 400 Sun servers which formed the production, test and development platforms.
• Involvement in third line problem resolution and root cause analysis.
• I also had the opportunity of being able to transfer knowledge and mentor others using electronic information sharing and one to one coaching.
• During this time I have also been able to appreciate the wider aspects of being a member of a technical community rather than being solely focused on the UNIX environment.
• I was involved in a Volume Manager upgrade project upgrading Volume Manager from Versions 2.6 to 3.2. This meant a lot of planning, fully descriptive documentation, and most of the servers completed out of core hours, to minimise the impact to the live site.
• The end of 2004 I patched all Eggs severs (400+) to the latest Security patches and patch clusters available at that time. This involved again a lot of planning, especially with our live site, doing all live servers out of core hours to impact the live site as little as possible.
• Upgrading current Production servers from Solaris 2.6 & 8 to Solaris10. This included building them with Jumpstart then using Solaris’s new features and System applications to configure Solaris Volume Manager and install Sun’s new file system ZFS. From January 1999 to March 2007 (8 years 3 months) Hardware Field Service Engineer @ • Service and maintain Hardware for Sun Microsystems customers based across the North of England. During this time I accrued a comprehensive set of skills and experience, from dealing with such a wide range of fault and maintenance calls. From March 1992 to January 1999 (6 years 11 months)
HNC, Electronic Engineering and Computer Technology @ East Warwickshire College From 1990 to 1991 Holmes Chapel Comprehensive School Phil Bailey is skilled in: Solaris, Veritas Cluster Server, WebSphere Application Server, IBM HTTP Server, Netbackup, Ksh, Apache, Shell Scripting, Unix, DNS, Servers, TCP/IP, ITIL, Cluster, Solution Architecture
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