Nancy Busch

Director, Medicaid Operations at Priority Health | Grand Rapids, Michigan, United States

About Nancy Busch

Nancy Busch serves as the Director of Medicaid Operations at Priority Health, where she leverages over 30 years of extensive experience in health insurance and managed care to drive impactful initiatives within the organization. In her current role, Nancy directly supervises a diverse team that includes program managers, an administrative nurse, transportation specialists, and field service representatives. Her leadership is pivotal in ensuring that the Medicaid team operates efficiently and effectively, aligning with Priority Health's mission to provide high-quality care to its members.

Under Nancy's guidance, the Medicaid operations team focuses on strategic and tactical development aimed at profitably growing Priority Health Choice, Inc., a key strategic business unit. She is instrumental in identifying opportunities for process improvement and new business development, ensuring that the organization not only meets but exceeds established goals. Nancy's expertise in managed care and healthcare operations allows her to implement innovative solutions that enhance customer service and streamline benefits administration, ultimately improving the member experience.

Her energetic leadership style and exceptional communication skills foster a collaborative environment among staff, customers, and independent insurance agents. Nancy's commitment to team building and effective project management has resulted in the successful execution of key projects that enhance operational efficiency and member satisfaction. As a seasoned professional in the insurance industry, she remains dedicated to navigating the complexities of Medicaid operations, ensuring compliance, and adapting to the ever-evolving healthcare landscape.

Nancy Busch Work