IT Manager @ From September 2014 to Present (1 year 2 months) Laguna Hills, CASenior Systems Administrator @ From June 2014 to September 2014 (4 months) Laguna Hills, CAIT Manager - North America Operations @ • Configuring and managing the company's 90 servers worldwide (Ubuntu, Windows Server 2003- 2012 on Dell and HP hardware) • Maintaining F9's Microsoft Hyper-V and VMWare ESX 5.5 virtual host server and performed P2V conversion • Managing IT teams in Boston, MA, Eugene, OR, and Redwood City, CA with over 300 employees total regional capacity • Coordinating with the EMEA IT manager and helpdesk admins for interdepartmental/companywide projects • Managing an IT budget of $1M+ for Production, Finance, and Corporate systems throughout all divisions • Negotiating with enterprise vendors and having the primary approval of new equipment and software licenses • Management of software licenses and support contracts for enterprise software and shared services systems (Cisco, Dell, and HP) • Making recommendations to the IT needs of the company directly to the executive team Major Initiatives Completed: • Budgeted, planned, and successfully migrated F9's Corporate and Finance infrastructure to an IaaS platform in AWS EC2 in 3 months • Successfully implemented a hybrid Exchange 2010/Office 365 environment and migrated corporate users to Exchange Online in 1 month • Budgeted, planned, and successfully migrated Double Helix's backup infrastructure from LTO tapes to AWS Glacier in 1 month From September 2013 to June 2014 (10 months) Irvine, CASystems Engineer @ • Patching and maintaining the company's 90 servers worldwide (Windows Server 2003 , 2008, and CentOS on Dell and HP hardware) • Troubleshooting and managing the company user database worldwide via Windows Active Directory Services • Maintaining the F9's Microsoft Hyper-V virtual host servers and performed P2V conversions • Implementing and verifying all company backups (LTO drives with Symantec Backup Exec 2012) • Managing and maintaining Exchange 2003 and 2010 servers in all locations worldwide • Administering the company's spam appliance (Barracuda) • Implementing and administering the IT department's SCCM 2012 and Solarwinds WebHelpDesk asset tracking and ticketing system • Deployed and administrating Double Helix's Perforce (version control) database and Ubuntu OS • Administrating, deploying and creating Windows 7/8 OS images and applications to over 500 windows machines using SCCM & WDS • Contacting vendors and having the major influence over selection and purchase orders of new equipment and software licenses. • Documenting IT procedures in the company Intranet site (Sharepoint) • Making recommendations to the needs of the company directly to the Director of IT Major Initiatives Completed • Budgeted, planned, and successfully migrated the company’s intranet from Jive Clearspace to Microsoft Sharepoint 2013 in 4 months • Budgeted, planned, and successfully migrated the company’s 500 users from Exchange 2003 to 2010 (with HA servers in 2 geographic locations) within 5 months • Budgeted, planned, and successfully migrated the company’s helpdesk and asset tracking system (LANDesk/Servicedesk) to Microsoft System Center Configuration Manager 2012 and Solarwinds WebHelpDesk in 3 months • Successfully migrated the company’s antivirus software from McAfee Enterprise to Microsoft FEP 2012 in 2 months • Budgeted, planned, and successfully migrated Double Helix’s Windows 2003 Perforce server to new hardware on Ubuntu Server 12.04 LTS in 2 months From September 2011 to September 2013 (2 years 1 month) Irvine, CAHelpdesk Administrator @ • Maintaining the company's 10 servers in Irvine (Windows Server 2003 and 2008) • Maintaining the company user database via Windows Active Directory Services • Maintaining and verifying all company backups (LTO drives with Symantec Backup Exec) • Maintaining mailboxes and backups with Exchange 2003 servers in Irvine • Administrating Double Helix's Perforce (version control) database • Deploying and creating software OS images and applications to a local user count of over 100 windows machines using Symantec Ghost and LANDesk • Contacting vendors and creating purchase orders of new equipment and software licenses. • Making recommendations to the needs of the company directly to the Director of IT Major Initiatives Completed • Planned and successfully migrated the company’s 600+ machines from Windows XP to Windows 7 using WDS/SCCM 2007 in 12 months • Planned and successfully implemented application packaging and distribution using LANDesk From November 2009 to September 2011 (1 year 11 months) Irvine, CASr. Information Technology Specialist @ • Maintaining the company's main servers (Windows Server 2000 and 2003) • Maintaining the company user database via Windows Active Directory Services • Maintaining and verifying all company backups (LTO drives with Symantec Backup Exec) • Maintained the company’s network infrastructure (Cisco IOS routers, Cisco Aironet 802.11b access points, and Watchguard Firebox for VPN) • Maintained the company’s home and remote office hardware/software infrastructure and security camera systems (in New Jersey and Texas) • Setup and maintained the company Intranet via Windows Sharepoint Services • Setup and maintained the company enterprise email server (Kerio Mailserver 6) for 30 users across the main office and two remote locations • Administered and maintained the company's ERP (Sage MAS200) and Warehouse management system (Intellitrack WMS) • Created new business reports in Crystal Reports, Microsoft Access, and SQL queries from the company’s ERP system (Sage MAS 200) • Created custom applications for the fulfillment warehouse using a combination of Visual Basic, Microsoft Access, and Microsoft SQL server, which increased productivity and error reduction by 10% • Contacting vendors and having the primary approval over selection and purchase orders of new equipment and changes to the company network infrastructure. • Writing all documentation related to the IT Department • Making recommendations to the needs of the company directly to the Vice President From June 2007 to November 2009 (2 years 6 months) Walnut, CAInformation Technology Consultant @ • Maintaining the company's main servers (Windows Server 2000 and 2003) • Maintaining the company user database via Windows Active Directory Services • Maintaining and verifying all company backups (LTO drives with Symantec Backup Exec) • Maintained the company’s network infrastructure (Cisco IOS routers, Cisco Aironet 802.11b access points, and Watchguard Firebox for VPN) • Contacting vendors and having the primary approval over selection and purchase orders of new equipment and changes to the company network infrastructure. • Making recommendations to the needs of the company directly to the Vice President From November 2004 to June 2007 (2 years 8 months) Walnut, CAInformation Technology Manager @ • Coordinating staff (3 technicians) to repair equipment at remote campuses in Pasadena, Glendale, Pomona, and Riverside • Maintained the College's main servers (Windows NT, Windows 2000, and SCO UNIX) • Maintained the College’s hardware, network infrastructure, and remote VPN (3COM and Netopia based hardware) across all campuses • Contacting vendors and having the primary approval over selection and purchase orders of new equipment • Deploying OS and software images across multiple (100+) computers using Symantec Ghost and Microsoft Remote Installation Services • Planning and execution of new expansions of the school's networks, automated package distribution, and streamlined administration using remote services • Writing all documentation related to the IT Department • Making recommendations to the needs of the school via direct communication to the College's President and Vice President. From November 2002 to May 2005 (2 years 7 months) West Covina, CAIT Administrator @ • Maintained the College's main servers (Windows NT, Windows 2000, and SCO UNIX) • Maintained the College’s hardware, network infrastructure, and remote VPN (3COM and Netopia based hardware) across all campuses • Responded to user tickets for break-fix issues From November 2001 to November 2002 (1 year 1 month) West Covina, CAComputer Technician @ From July 1999 to September 2000 (1 year 3 months) Web Developer @ From June 1998 to August 1998 (3 months)

Bachelor of Science, Electronics and Computer Engineering Technology @ California State Polytechnic University-Pomona From 2007 to 2007 Mike Chang is skilled in: Windows Server, Windows 7, Microsoft Exchange, Game Development, Perforce, Xbox 360, Software Documentation, Microsoft SQL Server, SCCM, Windows 7 Migration, SCOM, LANDesk, Forefront, McAfee, Mac OS X, Hyper-V, Ubuntu, Red Hat Linux, Adobe Creative Suite, Autodesk Software, Solarwinds, VMware Infrastructure, ITIL v3 Foundations..., vCloud, Active Directory, vCenter Server, Amazon Web Services..., OS X, Servers, VMware ESX, Scripting, Cisco IOS, VPN, Cisco Technologies, Backup Exec, Windows XP, Technical Support, Troubleshooting