Michael Stewart's Email Addresses & Phone Numbers

📖 Summary

Service Management(Remedyforce/Salesforce) Specialist @ Good Harbor Group Automate business processes within the Remedyforce application to replace legacy processes and provide more insights to the data underlying requests.Build and manage the intake process for enhancements requests to Remedyforce.Collaborate with various teams to gather requirements and implement solutions on the Salesforce platform. From July 2019 to December 2019 (6 months) RemoteSalesforce Engineer @ Nuance Communications Manage and execute all development, mostly configuration and some code, within the Remedyforce application on the Salesforce Platform.Communicate with the business to gather requirements, provide demos, give best practice, and propose all feasible solutions.Architect and Develop Salesforce solutions to move existing processes from Excel spreadsheets, including project management, into Salesforce applications utilizing custom objects, layouts, and workflow. From January 2017 to February 2019 (2 years 2 months) RemoteSalesforce Technical Lead @ CROSSMARK Salesforce administrator and developer for user base over 35000 users.Lead and mentor a small team of developers both supporting and enhancing applications such as Remedyforce on the Salesforce platform.Support Remedyforce implementation by third party and maintain/update the system as business needs arise.Design, test, and implement apex code and visualforce to meet requirements for various applications while effectively communicating design tradeoffs and Salesforce best practice. From May 2015 to October 2016 (1 year 6 months) PlanoSalesforce Architect @ Kforce Inc Offer solutions and design tradeoffs to improve the existing Remedyforce implementation utilizing best practices including code and configuration.Generate instruction documents identifying how to revise email templates, update user records, and adjust email alerts to include additional email addressesProduce reports in order to manage SLA times, workload for each technician, and provide analytical data around incident specific criteria.Consistently provide feedback and Salesforce best practices regarding requested changes. From September 2015 to June 2016 (10 months) RemoteSalesforce Administrator/Developer @ Greystar Develop customized UI, utilizing visualforce and javascript, for various Salesforce applications while simplifying user interactions.Evaluate business requirements and automate those processes by building approval processes, workflow rules, email alerts, flows, and email templates in Salesforce.Design, test, and implement configurations and enhancements to ensure compatibility when migrating from sandbox to production.Broad knowledge of user management and security, workflow and approvals, reporting, configuring and managing cloud applications, and always apt to suggest ways to get more out of Salesforce.Demonstrate time management effectively by handling help tickets for Remedyforce, Salesforce, Great Plains, and FRx while retaining focus on other tasks and projects as they arise. From March 2014 to May 2015 (1 year 3 months) Dallas/Fort Worth AreaDatabase Administrator @ Triumph Group Maintain and Modify SQL Server databases to ensure data integrity when running reports and retain smooth operation. Responsible for the design and implementation of a home page for the quality department. Program vb.net/asp.net projects to automate cleaning database tables, email tag status to supervisors, and other business processes. Improve existing web pages/reports by adding additional functionality utilizing vb.net, asp.net, css, html, and java script. From July 2013 to February 2014 (8 months) Grand Prairie, TexasDocumentation Specialist/Data Analyst @ U.S. Department of Health and Human Services (HHS) Review policies and procedures provided by the applicant when applying for a Medicare Certification while coordinating with staff to ensure compliance is met. Responsible for assisting the Program Information Management Resource Analyst (PIMRA) develop and run reports from the organization’s case management information system of record. Convert the PIMRA’s Excel spreadsheet that tracks compliance with the departments training requirements into an access database. Allows easier query, update, and management of the information. Develop spreadsheets for workplace inventory, outgoing records, and incoming records. Maintain communication via email and/or telephone to provide clear and detailed technical assistance.OPM Public Trust Level-5 adjudicated September 2012. From September 2011 to July 2013 (1 year 11 months) Dallas, TXSalesforce Solution/Technical Architect @ MTX Group