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Michael Stewart

Service Management(Remedyforce/Salesforce) Specialist

Techno-Functional Salesforce Specialist | Christian | Father | Writer | Mentor

Dallas/Fort Worth Area

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Michael Stewart's Email Addresses & Phone Numbers

Michael Stewart's Work Experience

Good Harbor Group

Service Management(Remedyforce/Salesforce) Specialist

July 2019 to December 2019


Nuance Communications

Salesforce Engineer

January 2017 to February 2019



Salesforce Technical Lead

May 2015 to October 2016


Michael Stewart's Education

Royse City High School

High School Diploma

2003 to 2007

Texas A&M University-Commerce

Bachelors Degree of Science, Computer Information Systems

2010 to 2013

Michael Stewart's Professional Skills Radar Chart

Based on our findings, Michael Stewart is ...

Strong sense of self

What's on Michael Stewart's mind?

Based on our findings, Michael Stewart is ...

56% Left Brained
44% Right Brained

Michael Stewart's Estimated Salary Range

About Michael Stewart's Current Company

Good Harbor Group

Automate business processes within the Remedyforce application to replace legacy processes and provide more insights to the data underlying requests.Build and manage the intake process for enhancements requests to Remedyforce.Collaborate with various teams to gather requirements and implement solutions on the Salesforce platform.

Frequently Asked Questions about Michael Stewart

What company does Michael Stewart work for?

Michael Stewart works for Good Harbor Group

What is Michael Stewart's role at Good Harbor Group?

Michael Stewart is Service Management(Remedyforce/Salesforce) Specialist

What is Michael Stewart's personal email address?

Michael Stewart's personal email address is m****[email protected]

What is Michael Stewart's business email address?

Michael Stewart's business email addresses are not available

What is Michael Stewart's Phone Number?

Michael Stewart's phone +44 ** **** *388

What industry does Michael Stewart work in?

Michael Stewart works in the Computer Software industry.

About Michael Stewart

đź“– Summary

Service Management(Remedyforce/Salesforce) Specialist @ Good Harbor Group Automate business processes within the Remedyforce application to replace legacy processes and provide more insights to the data underlying requests.Build and manage the intake process for enhancements requests to Remedyforce.Collaborate with various teams to gather requirements and implement solutions on the Salesforce platform. From July 2019 to December 2019 (6 months) RemoteSalesforce Engineer @ Nuance Communications Manage and execute all development, mostly configuration and some code, within the Remedyforce application on the Salesforce Platform.Communicate with the business to gather requirements, provide demos, give best practice, and propose all feasible solutions.Architect and Develop Salesforce solutions to move existing processes from Excel spreadsheets, including project management, into Salesforce applications utilizing custom objects, layouts, and workflow. From January 2017 to February 2019 (2 years 2 months) RemoteSalesforce Technical Lead @ CROSSMARK Salesforce administrator and developer for user base over 35000 users.Lead and mentor a small team of developers both supporting and enhancing applications such as Remedyforce on the Salesforce platform.Support Remedyforce implementation by third party and maintain/update the system as business needs arise.Design, test, and implement apex code and visualforce to meet requirements for various applications while effectively communicating design tradeoffs and Salesforce best practice. From May 2015 to October 2016 (1 year 6 months) PlanoSalesforce Architect @ Kforce Inc Offer solutions and design tradeoffs to improve the existing Remedyforce implementation utilizing best practices including code and configuration.Generate instruction documents identifying how to revise email templates, update user records, and adjust email alerts to include additional email addressesProduce reports in order to manage SLA times, workload for each technician, and provide analytical data around incident specific criteria.Consistently provide feedback and Salesforce best practices regarding requested changes. From September 2015 to June 2016 (10 months) RemoteSalesforce Administrator/Developer @ Greystar Develop customized UI, utilizing visualforce and javascript, for various Salesforce applications while simplifying user interactions.Evaluate business requirements and automate those processes by building approval processes, workflow rules, email alerts, flows, and email templates in Salesforce.Design, test, and implement configurations and enhancements to ensure compatibility when migrating from sandbox to production.Broad knowledge of user management and security, workflow and approvals, reporting, configuring and managing cloud applications, and always apt to suggest ways to get more out of Salesforce.Demonstrate time management effectively by handling help tickets for Remedyforce, Salesforce, Great Plains, and FRx while retaining focus on other tasks and projects as they arise. From March 2014 to May 2015 (1 year 3 months) Dallas/Fort Worth AreaDatabase Administrator @ Triumph Group Maintain and Modify SQL Server databases to ensure data integrity when running reports and retain smooth operation. Responsible for the design and implementation of a home page for the quality department. Program projects to automate cleaning database tables, email tag status to supervisors, and other business processes. Improve existing web pages/reports by adding additional functionality utilizing,, css, html, and java script. From July 2013 to February 2014 (8 months) Grand Prairie, TexasDocumentation Specialist/Data Analyst @ U.S. Department of Health and Human Services (HHS) Review policies and procedures provided by the applicant when applying for a Medicare Certification while coordinating with staff to ensure compliance is met. Responsible for assisting the Program Information Management Resource Analyst (PIMRA) develop and run reports from the organization’s case management information system of record. Convert the PIMRA’s Excel spreadsheet that tracks compliance with the departments training requirements into an access database. Allows easier query, update, and management of the information. Develop spreadsheets for workplace inventory, outgoing records, and incoming records. Maintain communication via email and/or telephone to provide clear and detailed technical assistance.OPM Public Trust Level-5 adjudicated September 2012. From September 2011 to July 2013 (1 year 11 months) Dallas, TXSalesforce Solution/Technical Architect @ MTX Group

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In a nutshell

Michael Stewart's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 3 month(s)

Michael Stewart's Willingness to Change Jobs



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