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Michael Schade

Engineering Manager @ Stripe

Founder at Kenchi

San Francisco Bay Area

Ranked #993 out of 19,860 for Engineering Manager in United States

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Michael Schade's Email Addresses & Phone Numbers

Michael Schade's Work Experience

Stripe

Engineering Manager

May 2014 to April 2019

San Francisco Bay Area

Stripe

Head of Support

April 2012 to May 2014

San Francisco Bay Area

Spearhead Development & meld

Co-Founder

October 2006 to April 2012

Michael Schade's Education

Saint Louis University

Computer Science, Mathematics

Michael Schade's Professional Skills Radar Chart

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Michael Schade's Estimated Salary Range

About Michael Schade's Current Company

Stripe

I started and led the Leverage engineering group at Stripe, born out of our original internal tooling team when leading support. We worked across products, infrastructure, and company culture to help Stripe grow as a global company, spanning the gap from internal to external products and the organizational changes in between. We focused on three key areas:*...

Frequently Asked Questions about Michael Schade

What company does Michael Schade work for?

Michael Schade works for Stripe


What is Michael Schade's role at Stripe?

Michael Schade is Engineering Manager


What is Michael Schade's personal email address?

Michael Schade's personal email address is m****[email protected]


What is Michael Schade's business email address?

Michael Schade's business email address is l****[email protected]


What is Michael Schade's Phone Number?

Michael Schade's phone (**) *** *** 346


What industry does Michael Schade work in?

Michael Schade works in the Computer Software industry.


Who are Michael Schade's colleagues?

Michael Schade's colleagues are Dani Riggs, Barry Padgett, Nick Sullivan, Alex Vitiello, Connor Glennon, Jamie Neuwirth, David Eramian, Rick Jones, Paul Tarjan, and Timothy Thairu


About Michael Schade

💼 Past Experience

I am currently a engineer at Kenchi Michael Schade from May 2014 to April 2019. I started and led the Leverage engineering group at Stripe and worked across products, infrastructure, and company culture to help Stripe grow as a global company, spanning the gap from internal to external products and the organizational changes in between. We focused on three key areas:* how we talk to and learn from our users by treating support as a first-class product feature,* our admin platform and underlying workflow platforms that turn many Stripes into tool creators, and* Collaboration, a cross-functional effort thinking through how Stripes work together worldwide.Our team was a distributed, tight-knit, user- and data- oriented team, with a high degree of autonomy for individuals and new leaders within the group. The team launched 24x7 free phone and chat support for all Stripe users (https://stripe.com/en-US/blog/phone-and-chat-support), new support features baked right into the Dashboard (https://stripe.com/support-and-services), launched a workflow engine that allowed our teams even beyond engineering to create their own tools (https://twitter.com/sch/status/1121212429138972672), and built Stripe Home, the cornerstone of our collaboration efforts (https://stripe.com/blog/stripe-home).Following my previous role, I remained deeply involved in the business side of scaling a high-quality support offering while we expanded our workflow and cultural investments across Stripe.While leading this group, I also served on our eng staff group as one of our pillar leads, where I had the opportunity to work with engineers throughout Stripe on improvements to our hiring process (such as candidate review and new recruiting sourcing efforts), our levels and ladders refresh process, and forums like our all-hands and mentorship groups. Head of Support at Stripe from April 2012 to May 2014 (2 years 2 months) in San Francisco Bay Area. I'd been using Stripe for quite some time for my own business, and had received excellent support from the team already working at Stripe—I couldn’t help but want to give similar experiences for other Stripe users. So I joined to found the support team, and ended up scaling it from 2 to 21 people.My real job is to do whatever’s needed. Projects I worked on included creating and managing the hiring pipeline for Support Engineering and Account Support (defining the roles, developing the interview frameworks, training interviewers, sourcing, interviewing, and onboarding), launching chat support, quality assurance and training, managing customer-facing incidents, defining and building team metrics, surfacing ongoing product improvements, and building tools to improve our efficiency (from quick Chrome extensions to full fledged services for metrics, triaging, and user support).During this time, I had the opportunity to manage one of our largest partners, help out with early sales conversations, and give talks about Stripe, including at TechCrunch Disrupt, UserVoice Summit, and BoxWorks.


🎓 Education

Michael Schade is a computer scientist with a background in mathematics and computer science from Saint Louis University. Schade has been working as a researcher at Google for the past two years and is in the early stages of completing his doctorate. He has worked on a number of computer algorithms and has published a paper on them.


💡 Technical & Interpersonal Skills

I have been working as a technical consultant and engineer for over 10 years. I'm particularly experienced in web development, back-end design, event management, email marketing, user experience, and engineering strategy. I have consulted for startups and large companies, and have faced many challenges in my work. For example, I helped a startup reduce theiruca saved data by 50% by designing theirgrid platform from scratch, and was the lead scientist for their acquisition process. I also managed a development team for a large healthcare company, and helped them create definitive marketing data treatment plans.Skills:Technical:-I am extremely knowledgeable in web development and back-end design.-I have a good deal of experience working with startups and large companies, and have faced many challenges in my work. interpersonal:-I have a great deal of interpersonal skills, including working well with others in a distributed team.-I am highly flexible and able to work on a wide range of projects.


Michael Schade’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Michael Schade's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

4 year(s), 3 month(s)

Michael Schade's Willingness to Change Jobs

Unlikely

Likely

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