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Matt Taylor

Pre-Sales Engineer @ Semafone

Senior Pre-Sales Engineer at Semafone

Ipswich, United Kingdom

Ranked #1,293 out of 25,860 for Pre-Sales Engineer in United States

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Matt Taylor's Email Addresses & Phone Numbers

Matt Taylor's Work Experience

Semafone

Pre-Sales Engineer

September 2014 to Present

Guildford, United Kingdom

CallScripter

Pre-Sales Consultant

March 2012 to September 2014

Ipswich, United Kingdom

IPPLUS PLC

Pre-Sales Consultant

February 2004 to September 2014

Ipswich, United Kingdom

Matt Taylor's Education

University College Suffolk

Business Studies IT Media Studies

2000 to 2002

Matt Taylor's Professional Skills Radar Chart

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Loyal
Purposeful
Straightforward

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50% Left Brained
50% Right Brained

Matt Taylor's Estimated Salary Range

About Matt Taylor's Current Company

Semafone

Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The award winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF)...

Frequently Asked Questions about Matt Taylor

What company does Matt Taylor work for?

Matt Taylor works for Semafone


What is Matt Taylor's role at Semafone?

Matt Taylor is Pre-Sales Engineer


What is Matt Taylor's personal email address?

Matt Taylor's personal email address is ma****[email protected]


What is Matt Taylor's business email address?

Matt Taylor's business email address is m****[email protected]


What is Matt Taylor's Phone Number?

Matt Taylor's phone +44 ** **** *100


What industry does Matt Taylor work in?

Matt Taylor works in the Computer Software industry.


Who are Matt Taylor's colleagues?

Matt Taylor's colleagues are Marek Fengler, Tim Critchley, Srilekha Sunil, Stephanie Westort, and Chris D.


About Matt Taylor

📖 Summary

Specialties: Product Launches, Process Improvement and Development, Outsourcing, Hosted Telephony, Contact Centre, Corporate Sales, Business Strategy, Training, CRM, Customer Relationship Management, BPM, Business Process ManagementPre-Sales Engineer @ Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The award winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder’s telephone and replaces them with a flat tone so they can’t be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk. From September 2014 to Present (1 year 3 months) Guildford, United KingdomPre-Sales Consultant @ I am the Pre-Sales Consultant for CallScripter, a best of breed contact centre software. I provide technical support in software demonstrations and sales presentations for customer and partner meetings. I am responsible for high level script designs for the sales team as well as high level script design handover to the Professional Services Team to ensure that CallScripter will function according to customer specifications. I provide answers to customers and partners pre-sales enquiries concerning hardware requirements and software solutions. I provide consultancy support to the sales team and our CallScripter partners, matching business requirements to the suitable technical solution. I am a technical lead and as such be involved in technical and sales training on new products in this field. I liaise with the Marketing team to ensure all sales collateral is up to date and relevant. From March 2012 to September 2014 (2 years 7 months) Ipswich, United KingdomPre-Sales Consultant @ IPPlus PLC is a British company based in Ipswich, Suffolk, just over an hour from London by train and a short trip from London's Stansted airport. The company runs four distinct divisions: Ansaback, a 24/7 bureau contact centre operation; CallScripter, a next generation scripting software solutions provider; IP3 Telecom, a Network Solutions supplier; and Ancora Solutions, a professional archiving and secure shredding service. I have had many roles throughout the IPPlus group working in different divisions within the company. From February 2004 to September 2014 (10 years 8 months) Ipswich, United KingdomTelecoms Manager @ Fault Solutions 365 is the Telecom Support Division of Ansaback. We support more than 100 Telecoms companies in the UK by providing 24/7 call handling across more than 20 different products. We have more than 190 agents handling 1st line support calls for fixed line, mobile, VoIP, SIP, Broadband and many other products. We have also recently started supporting NGN and hosted telephony products. We also support some customers MVNO services helping to provide mobile support, mobile billing support as well as handling all lost/stolen mobile enquiries. Most of our telecoms clients also like to use us as part of their Business Continuity Plan and we work with them closely to implement this. I am also responsible for all brand exposure including the website, social media and advertising for the Fault Solutions 365 brand. If you would like any further information please feel free to get I contact with me. From August 2011 to March 2012 (8 months) Ipswich, United KingdomTelecoms Manager @ I account manage all of our telecoms clients working closely with them to launch new products and provide 1st line technical support for more than 20 different products. I also manage the processes within the contact centre to ensure that every call we handle is processed as effectively and as efficiently as possible whilst achieving the required SLA’s. The Telecoms Team in the contact centre use more than 25 different portals when handling calls for our telecoms clients. We use CallScripter, our bespoke software to create and follow the process required to use the portals and raise the fault directly to the service providers. We use the 3 biggest WLR3 portals (Union Street’s ServiceDesk, Strategic Imperative’s WLR3 and AKJ’s Affinity platform) everyday along with custom CRM systems and other fault raising platforms. Using our bespoke CallScripter software the agents will use the most advanced call centre software available to help raise and track tickets and keep customers and resellers updated with the latest progress on their faults. Full business process workflows are completed enabling us to handle thousands of faults each week. We handle calls for fixed line, Private Circuits, Leased Lines, Broadband, Mobile (Including Blackberry), SIP/VOIP, PBX and Hosted PBX faults and NGN and Hosted network telephony faults plus many more products. I also help to support the sales team secure new contracts providing the technical backup to the team. Telecoms is a difficult subject to understand for an outsourced contact centre but with more than 7 years experience handling these types of calls; we handle more telecoms support calls than some of the largest telecoms companies in the UK and this gives us a lot of experience when working with our new and existing clients. I also help with the training and development of our Telecoms Team in the contact centre ensuring that they have the best tools available to them when handling calls. From July 2010 to March 2012 (1 year 9 months) Account Manager @ Account Manager of IP3 Telecom, part of the IPPlus PLC group of companies. Specialisms in cloud telephony and network level call handling; hosted contact centre environments; IVR; and call recording From May 2010 to December 2010 (8 months) Account Manager @ I joined Ansaback in 2004 as an Inbound Agent and quickly progressed to the customer services team. In 2004 I joined the sales team as Project Manager handling multiple outbound campaigns and in 2005 joined the Client Services team as an Account Manager. I have been an Account Manager at Ansaback since September 2005 after running successful outbound campaigns including a contract with OneTel. I have also played a key role in helping to increase the growth of the telecoms services over the last 5 years helping to launch IP3 Telecom, a specialist network services add on to Ansaback. From September 2005 to July 2010 (4 years 11 months) Project Manager / Sales @ I sold Ansaback services whilst also managing client projects and outbound campaigns. From September 2004 to September 2005 (1 year 1 month) Inbound Agent @ I answered calls in the Bureau contact centre. From February 2004 to September 2004 (8 months) Business Studies, IT, Media Studies @ University College Suffolk From 2000 to 2002 Matt Taylor is skilled in: Product Launches, Process Improvement, Process Development, Outsourcing, Hosted VoIP, Hosted Services, Contact Centre, Corporate Branding, Business Strategy, Training & Development, CRM software, Microsoft CRM, Customer Relations, Business Process Improvement, Fixed Line


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In a nutshell

Matt Taylor's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Matt Taylor's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 85% chance that Matt Taylor is seeking for new opportunities

Matt Taylor's Social Media Links

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