Process Director/Consultant, Vendor Management, Change Management, Project Management, Strategic Management and execution, Property/Casualty Adjudication, Office Management, Leadership/Mentoring, Staffing Analysis, Scheduling, Customer Service Specialties:Process Development/Refinement and execution, Change Management

Process Director @ From June 2005 to Present (10 years 5 months) Claims Manager @ From February 2003 to June 2005 (2 years 5 months) Claims Team Leader @ From November 1997 to December 2002 (5 years 2 months) Claims @ From August 1994 to November 1997 (3 years 4 months) Cleveland/Akron, Ohio Area

John Carroll University From 1988 to 1992 Mark Root is skilled in: Claims Management, Vendor Management, Change Management, Project Management, Risk Management, Business Strategy, Insurance, Process Improvement, Leadership, Property & Casualty..., Business Process..., Business Analysis, Call Centers, Claim, SDLC, Liability