ISM Specialist Services Manager & ETO Transformation Executive Sponsor
March 2013 to Present
Madrid Area, Spain
DP DHL Supply Chain
DP DHL DSC ISM Network & Telecom Manager & ETO Transformation Executive Sponsor
January 2011 to Present
Madrid Area, Spain
Service Delivery Manager
March 2010 to February 2011
Exceptional Customer Management / Mision Critical Consultant
December 2008 to March 2010
2006 to 2008
Madrid Area, Spain
2003 to 2006
1998 to 2003
Have been added to my previous responsibilities the management of Servers, Databases, and Enterprise Security. Currently I am responsible for: Infrastructure Services Manager Telecommunications Services and RF Manager Servers Services Management (administration, maintenance, backup policy, monitoring, inventory, etc.) Database Services Management Licensing services Management Services Providers Manager Corporate Security Services Manager IT Purchase Manager Country Change Manager Have been added to my previous responsibilities the management of Servers, Databases, and Enterprise Security. Currently I am responsible for: Infrastructure Services Manager Telecommunications Services and RF Manager Servers Services Management (administration, maintenance, backup policy, monitoring, inventory, etc.) Database Services Management Licensing services Management Services Providers Manager Corporate Security Services Manager IT Purchase Manager Country Change Manager
What company does Marcos Morales work for?
Marcos Morales works for DHL
What is Marcos Morales's role at DHL?
Marcos Morales is ISM Specialist Services Manager & ETO Transformation Executive Sponsor
What industry does Marcos Morales work in?
Marcos Morales works in the Computer Software industry.
ISM Specialist Services Manager & ETO Transformation Executive Sponsor @ Have been added to my previous responsibilities the management of Servers, Databases, and Enterprise Security. Currently I am responsible for: Infrastructure Services Manager Telecommunications Services and RF Manager Servers Services Management (administration, maintenance, backup policy, monitoring, inventory, etc.) Database Services Management Licensing services Management Services Providers Manager Corporate Security Services Manager IT Purchase Manager Country Change Manager From March 2013 to Present (2 years 10 months) Madrid Area, SpainDP DHL DSC ISM Network & Telecom Manager & ETO Transformation Executive Sponsor @ Responsible for infrastructures and telecommunications at Iberia level. Budget management of new sites and improvement of the existing. Needs sizing of warehouses under IT scopes. Voice Picking. Management and administration of radio-frequency of all the sites (more than 65 in Iberia). Management of mixed team work (inner and outsourcing personnel), with more than 10 components. ETO Transformation Executive Sponsor (European Telecommunication Optimization) in Business Unit DSC in Spain. Responsible of SLA´s y KPI´s From January 2011 to Present (5 years) Madrid Area, SpainService Delivery Manager @ - Management of the service embraced in the Corporate Business Units, coordinating the areas of land and mobile lines, boosters and radio links. Management and supervision of suppliers and external contracted services for installations and incidents. - Improvements within the service processes, defining new procedures and carrying out analysis for continuous improvement of business processes. - Operational management and human resources management of a more than 30 people team, divided into three main areas: land line area, mobile line area and special projects area (Pórtico, Rap, Endesa). - Exchange policy with the different departments of Technology, Sales, Project Management, Distributed Systems, Partners and External Contracted Services. - Creation of new business opportunities. Planning and defence of proposals. - Being the main meeting point with the different departments at escalations level to “clear” complex situations of internal nature to avoid damaging the final customer. - Definition and reporting at KPI´s for management service. Study and agreements of SLA among departments about the different jobs and actions through which the service is affected. From March 2010 to February 2011 (1 year) Exceptional Customer Management / Mision Critical Consultant @ Group embraced in Support that belongs to a Global Customer Service of Iberia whose activation is required in crisis situations. We understand by crisis, the moment in which the way to follow has to be decided in order to establish the solution to a complex situation. - Maximize the quality of the service provided by Support. Inside this field, we deal with the detection of possible failures in the delivery chain, and suggest and participate in the improvement plans to sort them out. - Carry out the tasks of SAM (Service Account Manager) given the circumstances in which the customer does not have an account management. - Detection of business opportunities for the different customers, reporting on the sales team on the commercial research and/or sales of the services/products. - Ability for escalation of situations based on their impact and complexity. - Action environment: - Breach of contract. - Unplanned service interruptions with a high impact on the customer business. - Any other issue of service which might affect business, for Sun as for its customers. - Problems with the products. - Guarantee assistance and quality of the service in Sun Iberia, providing the common management guidelines for complex situations that may become critical. - Improve the teamwork, being the link among all the areas involved in crisis situations. - Keep our customers´ trust in Sun thanks to their satisfaction regarding the service support provided. - Improve and manage effectively the communication in complex situations so as to guarantee an appropriate resolution in each situation. - Be preventive and proactive when a deviation of the service support is detected. - Ensure the compliance of the procedures and corporate policies. From December 2008 to March 2010 (1 year 4 months) IT Manager @ Definition of the Backup policy, plans for Disaster Recovery and administration of changes in all the company applications of the group. Definition and implementation of the security policies, both internal and external access to the company. Definition, presentation and implementation of the LOPD (Personal Data Protection Act) in all the companies of the group. Installation of the new e-mail system with Exchange Server 2007, definition of security back-up copies of the databases and synchronization of the Active Directory. Definition and administration of the access policies to e-mails through OWA (Outlook Web Access). Monitoring of the network infrastructure and the radio frequency links between the head office and the software factory. Migration to Windows 2003 Server from Novell platform, installation of Domain Controller and Active Directory. Siemens Call Centre Installation, IP Telephony, definition of campaigns and analysis of the outcoming results. Installation of the warehouses´ picking system through pda´s wifi. Management of all the software licenses of the company as well as its purchase and renewal. Responsible for all the IT material purchases. Development of viable plans of renewals and acquisition of hardware and software. Being in charge on the company´s behalf for its representation before external organizations, customers, suppliers, certification bodies and other, in any matter related to the information and IT system. Adaptation of the communication infrastructures of CPD (Data Processing Centre) in order to get the data network certification. Administrator of the company projects in Digital Signage field. Inventory of the tied investments of the company and revision of maintenance contracts. Undertake the automated storage project for orders in the Main Warehouse of the company. The supplier chosen was Kardex. From 2006 to 2008 (2 years) Madrid Area, SpainIT Manager @ Report the IT Manager in Europe and the Chief Financial Director. The tasks carried out were: Negotiations with suppliers, supervision and planning of Hardware and Software maintenance subcontractors. ERP Administration Corporate (TETRA/CS3 SAGE SP) under the Oracle platform (8i and 10g) / UNIX. Responsible for improving and optimizing the company´s organizational effectiveness, unifying and integrating the different databases in a centralised one. Link among the different company departments regarding cross-reference information, thus, facilitating their access. Responsible for the research and purchase of new corporate tools so as to speed up the obtainment of databases information. Negotiations with the different (IT) suppliers of the company. Closing of agreements and contract negotiation. Responsible for the starting and administering of the Mail Movistar service for companies and Corporate Blackberry. IT Manager responsible for the invoice closing process, quarter and annual closings of the system, as well as the closing of annual inventories of the different warehouses of the company. Project Manager of the manufacturing area, informing the manager of the company directly, analysing the contractors, customers and suppliers of this area, clearing the accounts for payments, etc. This project includes, among other aspects, the development of balance reports, business research, weekly invoices and closing of periods. Green Belt of Six Sigma projects for the management and quality improvement. Project on the drop between the physical and computing deviation of the warehouse stock. From 2003 to 2006 (3 years) Analista Programador @ - Functional Analyst of the fresh requests from the customers (more than 3 years). - Responsible for the technical and functional support area of 9 refineries between Spain and South America (team coordinator of a working party of 9 people). - Analyst Programmer working for the company PSDI Allegro Systems International, for the REPSOL ESPAÑA project, REPSOL-YPF (Argentina and Peru) and PETRONOR, among others. The working tool is an ERP of maintenance management applied to Industrial Engineering. - Other knowledge at management level of the following ERP modules: work orders, preventive maintenance, corrective maintenance, storage (purchases, orders, assets catalogue, etc.), equipment and working plans. The main tasks carried out were: Installation of the management system of all the refineries in Spain and South America (REPSOL-YPF). Users training in SCHEDULER for work orders planning. Responsible for the Support Management of a large number of users (9 Industrial complexes in total). WORKFLOW developments, for the production optimization, automation and work processes improvement in Industrial complexes. The Workflow developments focus on warehouse supplies lists (orders) and on the work orders management. From 1998 to 2003 (5 years) MBA Dirección Operaciones y Logística, Dirección Empresas Logísticas @ San Pablo CEU From 2011 to 2012 Marcos Morales is skilled in: Lean IT, Six Sigma, Job Coaching, PMO, ITIL v3 Foundations Certified, MCSA, Oracle Certified DBA, Change Management, Organizational Development, Team Management, Management, Outsourcing, ERP, Project Management, Team Leadership
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
2 year(s), 10 month(s)
There's 94% chance that Marcos Morales is seeking for new opportunities
Issued by Tecnofor · October 2014
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