Customer Service Account Manager @ From July 2015 to Present (6 months) Borders Railway Communications Executive @ * Research information and produce written briefing material for external and internal audiences, line side neighbours, local authorities and utility companies. * Assist in the organisation of public consultation meetings, both at a planning and delivery stage, communicating the Borders Railway project. * Work with senior team members to produce communication strategies, with responsibility for clear, up to date activity plan and timelines for all key projects. * Co-ordinating the Borders Railway helpline, logging calls from the public and producing detailed monthly MIS reporting. Query investigation and resolution, ensuring that all stakeholders are kept up to date at all stages. * Face to face meetings with stakeholders on site. * Travelling to various sites along the rote of the Borders Railway and working alongside contractors and other construction staff. From October 2013 to Present (2 years 3 months) Communications Executive @ * Research information and produce written briefing material for external and internal audiences, with particular reference to key projects. * Assist in the organisation of visits, meetings and events with external stakeholder audiences and represent Network Rail at meetings with stakeholder audiences as appropriate. * Work with senior team members to produce project communications strategies, with responsibility for clear, up to date activity plan and timelines for all key projects. * In conjunction with the project communications team, build relationships and contacts with the broader project team. * Undertake external communications activity (including media, public affairs, community relations and internal) as directed by communications managers. From July 2010 to September 2013 (3 years 3 months)

Turnbull High School From 1994 to 2000 Laura Kennedy is skilled in: Marketing Communications, Railway, Stakeholder Engagement, Strategic Communications, Advertising, Marketing Strategy, Corporate Communications, Event Management, Internal Communications