Possesses in-depth Experience in Information Technology Solutions. This Experience includes providing Dynamic Consultative Services, working with Teams of Professionals, Driving Results and working with various Clients to Maximize their internal Resources and Strengthen their Business Performance. I am strongly interested in joining a Team of Professionals in a Support Role that is both on the Technology Cutting Edge and Customer Support driven.. Specialties: Both in PC and Macintosh Computer Supportive Roles; Supporting all aspects of IT for Tier 1, 2 and Senior Level Help Desk. Consulting in my own business, and have assisted in Administration. At more than several locations supported Thousands of Computer Users all the while offering Beyond Great Customer Service.

Desktop Engineer/Tier 2/Deskside Support @ • PC, Mac and Printer onsite support... • Stage and configure new Laptops, Tablets and Desktops. • Upgrade operating system for older workstations from Windows XP to Windows 7 (280 PCs). • Assist in delivering and installing new imaged workstation at remote sites within the San Antonio area. • Assist with troubleshooting of software, hardware and workstation issues locally & remote sites. • Assisted 6 person team with large systems projects of new PCs for newly acquired territories, up to 100 workstations a week for some locations, & as many as 190 in a 2 wk period (From image to ship). • Help Migrate PC equipment for users to newly built building in west San Antonio (500+ in 2 Months). From 2014 to Present (1 year) Active Memember @ From 2015 to 2015 (less than a year) Desktop Support Technician @ From 2015 to 2015 (less than a year) Desktop Support Technician @ From 2015 to 2015 (less than a year) IT System Administrator @ • Troubleshot and fixed any issues for client’s computers, software, hardware or network as escalated. • Maintain all Wireless networks and internet connections. • Stage new Laptops, Tablets and Desktops. • Manage user accounts in Active Directory for local office. • Grant Access for VPN though Active Directory. • Issue new iPhones, remove, update previous apps & update Exchange email on user’s phone. • Setup and Manage remote 3G & 4G Cellular internet connected networks for various monitoring services and access at remote sites. From March 2014 to May 2014 (3 months) Self Employed @ Analyzed systems and studied advanced approaches. From January 2013 to March 2014 (1 year 3 months) Austin, Texas AreaAccess Management and Support Specialist @ To better Serve PPD and the Access Management Team as an Access Management Specialist for a large company with offices in 46 Countries. On a daily basis, interface with 5 Instances of Oracle Database Servers and process users from work-flows assigned to our Team by the Clinical Departmental. To activate users within the server/study/sites to enable access as requested. Work with Team members on various specialized projects regarding Study Access. Interface with various departments to maximize the Access Management Efficiency. Process all Termination eMACs to remove user's access that were no longer part of the company. Work with Service Center to identify problems with access and also process Access Management Escalations, through BMC Service Desk Software on a per case basis and to resolve the issue within a 24 hour period. Assist in Training in Access Management Processes for new employees. Assist in Procedural Documentation and Workflow Processes to better serve our Team. On a daily basis served as part of the Emergency Response Team, to aid in any Medical and Safety Emergencies by individuals in my building. Report, Document and follow up on any Medical or Safety issues as encountered. From January 2011 to December 2012 (2 years) Austin, Texas AreaHelp Desk Level 2/3 Technician PC @ Troubleshoot & fix any Computers, Telephones, Telephone Systems (Avaya VOIP), Virtual Desktop issues (DSI & Citrix) remotely for 45,000 client’s, using Microsoft Products suites (Word, Excel and Outlook 2002-2003), Microsoft XP operating system workstation software (including all custom written applications), Nextgen & FCI Mainframe platform. Troubleshoot and fix HP Computers, all PC Hardware & Printers, Avaya Messaging Servers and Network(s). Rebuild & image computers by installing pre-imaged Altiris scripts on the workstation(s). Diagnose, and fix, roaming profiles on the Microsoft 2K Servers using SNA Host software (with Microsoft SQL Database Commands) for any of the many branches. Diagnose VMWare connections and profiles on the VMWare Servers. Escalate issues to other departments for issues not able to be resolved by our Level 2 Help Desk. Track, update and close all cases in Virtual Tech PC Ticketing Software on a case by case basis. Resolve all issues while maintaining Outstanding Customer Service. From February 2009 to January 2011 (2 years) San Antonio, Texas AreaDesk Side & Field Service Technician Level 3 PC @ Troubleshoot and fix any issues for client’s computers, software, hardware or network as escalated by the Service Desk. Rebuild and image a computer by installing pre-imaged Ghosted operating systems. Also go off site to remote locations and fix any software, hardware or network issues. Track, update and close all cases in Heat PC ticketing and HP Help Desk Virtual Tech Software. Resolve all issues on a case by case basis. From October 2008 to February 2009 (5 months) San Antonio, Texas AreaHelp Desk Technician Mac Level 2, PC Level 2-3 @ Work closely with IT Departments to better serve 1400+ locations under the ownership and contract of Clear Channel Communications. Maintain all Macintosh and PC computers on location and remote sites in 50+ different states, including Europe and South America. Remotely Administer all Macintosh and PC computers including all operating systems (Mac OS X, WIndows 2000, Windows XP), any additional software, hardware and networks. Administer and create Microsoft Active Directory accounts on 2 different Domains. Administer 3 Blackberry Enterprise Servers, maintaining all users and functionality on the servers and Blackberry devices. Setup and supported VMware profiles in our Test Lab Also Administer more than 800 local Servers for functionality. Resolve 88-90 % of all calls on first contact and Resolve all issues on a case by case basis. From April 2004 to October 2008 (4 years 7 months) San Antonio, Texas AreaField Support Technician @ Consultant/ PC Desktop and Server Technician – Teksystems Traveled to various client locations, to diagnose and install software. Installed, configured and tested new software on both Windows 2000 (XP) workstations and Windows 2000 server. Coordinated and assisted with installs of 4500 new Dell workstations, Laptops and Servers utilizing XP and Windows Server 2000. Backed up old computers and servers to pen drive removed old computer and installed new equipment, restored data from the backups on the pre-imaged new Dell equipment. Location was at the Navy Bases in the South Texas/ Corpus Christi area. From November 2003 to April 2004 (6 months) San Antonio, Texas AreaV.P. of Marketing @ Helped this business to achieve sales above 1.5 million gross annually. Supervised all aspects of the Retail Store and Restaurant. Handled many upper level management decisions from staffing to all IT equipment purchases. Maintained and improved customer relations through marketing. Supervised all aspects of marketing, from design to distribution. Assisted in staffing of over 20 employees. Supervised and implemented new procedures to aid workflow. Redesigned and installed new network, cables, routers, switches and hubs and printers. Configured all of the workstations for TCP/IP access to the Internet. Setup and maintained POS-Point of Sale systems, which included: Register-Workstations, Barcode readers, cash drawers, receipt printers on both the Macintosh and PC Platforms. Also setup and maintained multiple PCs, Apple Macintosh standalone workstations and PC/Apple Macintosh Servers. Remotely setup all aspects of Internet related commerce, developed company website and online shopping cart for Gift Baskets and Retail merchandise. From July 2001 to November 2003 (2 years 5 months) McAllen, Texas AreaSenior Level Desktop Support Engineer/ Warranty Dept. Manager- Laser Tech @ From the Corporate site, worked closely with the highly specialized IT Department to better serve company and clients at 97 locations. Maintained and oversaw all Apple Macintosh computers (2000+) on location and remote sites in thirty different states and three different countries. Went on location to setup complete turnkey operation including: Apple Macintosh workstations, all software including Adobe, Microsoft Office, Quark Xpress, A.NA.T and more, all peripherals, including Palm PDAs, Colortron Color Calibration device, HP and Agfa Desktop Scanners, Kodak Professional Camera workstations, Xerox Tektronix Color Network Printers, HP network printers 4,5, 4000 TN, all network hardware, cabling, Extreme brand managed switches and routers, firewall servers, hubs and assisted with rack mounted SGI Unix Server(s; . Setup all workstations with static TCP/IP addresses and DNS server addresses for managed access to the intranet and Internet. Tested and configured new Macintosh computers with new software and solved any software conflicts. Created master images for Apple Macintosh computers with specific configurations for all departments. Pushed new software configurations to computers via Apple Network Administrator Tool Kit (A.N.A.T.) Coordinated with Apple Computer Company to setup a "Warranty Division" for the entire company. Completed all requirements to become a "Warranty Service Center" for the 97 remote locations. Managed all incoming hardware and facets of repair from intake, ordering parts, work completion and shipping out of repaired hardware. Assisted in the setup and use of Lotus Notes for "break-fix" tickets. This helped to better organize the break-fix workflow. From March 2000 to July 2001 (1 year 5 months) Dallas/Fort Worth AreaProject Coordinator/ Field Engineer @ Coordinated and Supervised all new Macintosh software/hardware installs. Handled all aspects of new and re-used computer (over 700 units of new Apple Macintosh G3s, 8100 and 7100 Power PCs) installs from software/ hardware upgrades to physical placement of units. Provided technical assistance to research and development team and supporting staff. Assisted IT department as the on-call technician answering calls from clients with troublesome computers, network connections or problematic phones systems. Handled on-site hardware, software and printer issues within a five minute response time. Escalated issues not resolved by contacting the proper departments. Prepared master software images for Macintosh Power PCs and G3s rollouts. Assisted with cabling for new phone systems. Assisted in maintaining Apple Macintosh Gateway Servers. From October 1999 to March 2000 (6 months) Dallas/Fort Worth AreaSelf Employed @ Handled hardware/ software diagnostics and technical assistance on computers reported as problematic by clients. Offered clients support for Internet and related software. Suggested software/hardware upgrades when needed and feasibility for repair/upgrades. Installed new WINDOWS 98 OS and configured drivers for hardware. Built new PC compatible systems based on customer requests. Installed Microsoft Windows 98/NT and Microsoft Office business software for clients. Oriented and instructed clients on new software and upgrades. From July 1998 to October 1999 (1 year 4 months) McAllen, Texas AreaOwner/Office Director @ Helped setup all 13 Process and Procedure manuals to get the company started. Assisted with incorporation of the company. Took care of all real estate transactions for the company. Supervised all aspects of the Home Health Office environment and Technology. Assisted in staffing, managing 7 internal employees and assisted with 20 outbound Medical Professionals. Took care of all IT equipment purchases, support and maintenance.Took care of all the marketing materials, including stationary, business cards and other marketing items. Supervised and implemented new procedures to aid workflow. Redesigned and installed new network, cables, routers, switches and hubs and printers. Configured all of the workstations for TCP/IP access to the Internet. Setup and maintained Accounting, Billing, PC workstations and Backup Server. Also setup Apple Macintosh standalone workstations and PC/Apple Macintosh Servers. From January 1994 to July 1998 (4 years 7 months) McAllen, Texas Area

Computer Support Specialist/Server Admin/Network Admin, Information Technology @ New Horizons Computer Learning Center From 2013 to 2013 McAllen High SchoolMcAllen High SchoolHigh School Diploma, General Studies @ McAllen Memorial High SchoolBachelor of Fine Arts, Graphic Design @ Texas State UniversityThe University of Texas-Pan American Joseph A. Sahadi is skilled in: Microsoft Excel, Troubleshooting, Mac OS X, Advertising, Project Management, Management, IT Service Management, Windows, Adobe Creative Suite, Networking, Servers, Microsoft Office, Active Directory, Apple, Blackberry