John Dudley's Email Addresses & Phone Numbers

📖 Summary

IT Specialist @ From September 2014 to Present (1 year 4 months) IT @ Responsible for all aspects of IT maintenance and support for 130+ users over 2 sites, PCs/Workstations, laptops, printers, blackberry phones, iPhones / iPads, physical and virtual servers. I am also responsible for the network infrastructure, switches routers firewalls, internet access and the backup solution, Backup Exec and Veeam Central Company Applications Responsible for the installation and maintenance of the following central applications. vSphere Client, Vcenter server, Esxi, Active Directory, Exchange Server, Blackberry Enterprise Server, Sophos Enterprise Console, Visibility ERP, Goldvision CRM, Aprotec DMS, Tensor Door System, Licence servers, FTP Server, Camera System Application Support Windows XP/Vista/7/8, Office 2007/2010/2013, Adobe Acrobat, AutoCAD /AutoCAD LT, Inventor, Catia, RobCAD, DMS Client, CRM Client, ERP Client, Sophos Client, VPN Clients, cisco, sonic and Microsoft From November 2012 to Present (3 years 2 months) IT Engineer @ As an IT Engineer duties include: to deliver, install and configure servers, desktop pc systems, related software and peripherals to deliver, install and configure communications, LAN, WAN and related equipment install, configure and troubleshoot Internet and email connections fault-find and repair hardware troubleshoot operating systems and software issues Provide onsite and telephone support to all customers. My Role at SingleRapid Ltd commits me to working on a number of customer sites varying from Law firms to Airports From October 2005 to November 2012 (7 years 2 months) United KingdomService Desk Analyst @ 1st line support working on a helpdesk of three people answering on average of 80-90 calls a day from users across the Hospitals and Trusts in South Staffordshire. Logging calls in a timely fashion onto the helpdesk system (Assyst Enterprise v5.5). Escalating calls to the relevant technical team and helping users solve problems in a courteous and timely manner. This role requires excellent customer service and prioritisation skills along with a good telephone manner and strong technical awareness. The operating systems in use are windows 98/2000/XP From July 2005 to November 2005 (5 months) Service Desk Analyst @ 1st line user support for NHS employees across north Warwickshire, responsible for allocating jobs to the IT field support team, managing the service desk by logging calls and responding to users; applying fixes where possible. The position of service desk analyst requires a good knowledge of Microsoft packages server and desktop, knowledge of web technologies, system/network security and good knowledge of PCs and peripheral equipment. The operating systems in use were windows 98/2000/XP/NT. From February 2005 to July 2005 (6 months) Service Desk Analyst @ Primarily providing a first point of contact to members in respect of any queries, problems and requests relating to IFAengine. Management of all queries, problems and requests, ensuring that they are resolved to member's satisfaction in a timely and efficient manner. Furthermore, providing 1st line user support for Bankhall 450 members of staff. From January 2005 to February 2005 (2 months) Helpdesk Analyst @ Working for NHS Mersey Care based at Ashworth Hospital in the 1st line of user support for over 6,000 users based in NHS hospitals all over Merseyside. Responsible for taking calls and solving problems or issues where possible and, if not, log the call onto the Sunrise Professional Service pack 4.07. The position of help desk analyst required the use of Netware Administration and knowledge of many applications including Pegasus mail, Word perfect and Pacis. The operating systems in use were windows 98/2000/XP/NT. From October 2004 to January 2005 (4 months) BA, Business Information Technology @ The University of Huddersfield From 2001 to 2004 BTEC National Diploma, Computer Studies @ Tamworth & Lichfield College From 1999 to 2001 GCSE's including English, Math's and Science @ Nether Stowe High School From 1993 to 1999 John Dudley is skilled in: VMware vSphere 5.5, Veeam Availability Suite 8.0, Windows Server 2012, Active Directory, Microsoft Exchange, Windows Server, Windows Server 2008, Sophos, VPN, Servers, Help Desk Support, Technical Support, Remote Desktop, Windows 7, Microsoft Office