Jamie Vernon's Email Addresses & Phone Numbers

📖 Summary

Oracle DBA @ Ardent Health From 2006 to 2006 (less than a year) Director, Architecture and Integration @ STARTEK Responsible for: Managing technology partnerships across a global enterprise; Driving the continual improvement of change management and enterprise maturity; Orchestration of multi-disciplined teams throughout the infrastructure; Implementation and evangelism of infrastructure automation and management tool suites From September 2015 to November 2015 (3 months) Denver, COSenior Tools Engineer @ TeleTech Our team is responsible for the deployment, management, and expansion of enterprise instrumentation and monitoring. We also own the automation of a global enterprise, pursuing workflow-driven system deployment across all layers of the infrastructure as well as the hands-off remediation of service issues and failures. From May 2011 to October 2011 (6 months) Global VP, IT Infrastructure @ STARTEK Reporting directly to the Global CIO, I was asked to create a strategy and a culture for bringing together STARTEK and Aegis Global from an IT Infrastructure perspective. Work with the team to design a global network without compromising security or customer stability. Implement an enterprise-wide suite of infrastructure monitoring and management tools to improve visibility, manageability, and stability. Transition the team to new leadership in preparation for a new role. From October 2018 to March 2019 (6 months) Greater Denver AreaApplication Developer @ MCI WorldCom From 2000 to 2002 (2 years) VP, IT Infrastructure @ STARTEK Reporting directly to the CTO. Ongoing responsibility for: Management of all IT infrastructure - voice engineering, network engineering, systems engineering, Site IT. Coordination of the service design, delivery, and operation efforts of a globally distributed, multi-disciplined team of 60. Maintenance and growth of manufacturer and consulting partners across all infrastructure technology disciplines. Strategic planning for the support of enterprise growth. Process design and improvement, enterprise IT maturity.2016 STARTEK IT Infrastructure Accomplishments include: vast improvement of overall IT uptime YOY from 2015 to 99.98% (including responsibility for all partner/provider service challenges). Implementation of dual-carrier strategy. Reduction of IT Spend as % of Revenue to under 10%. Innovation across multiple dimensions for improved IT visibility and service availability. 100% pass rate with all compliance audits, including PCI, HIPAA, and client security reviews.2017 STARTEK IT Infrastructure Accomplishments include: reduction of business impact of IT-related outages by 95% (through reduction of overall number of incidents and reduction of MTTR, each by ~45%), creation of innovations described as "unmatched in the space" by outside consultants, reduction in IT spend, and 5x improvement in customer satisfaction/praise. From November 2015 to October 2018 (3 years) Greater Denver AreaSolutions Architect, Denver Security Practice Lead @ Long View Systems I'm responsible for working with our customers to identify and quantify their needs, providing a realistic scope to the solution, and driving consistent successful solutions delivery. My particular technical focus is on server virtualization, storage, and enterprise applications, with a business focus on enterprise risk management and operational improvement. I help keep a team of 20 consultants busy, with skills that run from voice networking to application packaging and everything in between.As of January 2013, I am responsible for evangelizing the IT security capabilities of our Denver branch. We tackle everything from firewalls and VPNs, to whole-disk encryption solutions, to helping enterprises handle new security solution deployments.. From October 2011 to September 2015 (4 years) Manager, Systems Engineering @ TeleTech I currently manage a talented team of 13 technologists for both Unix and Windows environments. We are responsible for the design, development, deployment, and support of new technologies for Windows, Unix and Linux serversWe are responsible for the maintenance and support of enterprise-wide IT architectures, including VMware, Citrix, Active Directory, Exchange, and SAN/NAS environments. We provide professional services, generally in an advisory capacity, to our internal and external customers, including DBAs, CTI, application developers, and project management. From November 2007 to May 2011 (3 years 7 months) DBA @ TeleTech Provide production support to ~80 databases across ~65 servers, total disk footprint of ~4TBProvide SQL, PL/SQL tuning advice to developersLead on IT security issues as they pertain to Oracle databases (auditing, access controls, change management)Advise on project implementations From November 2006 to February 2008 (1 year 4 months) Oracle DBA @ Qualifacts Provide development support to application dev team, including PL/SQL design and performance tuningSupport production environment for hosted management software for the behavioral health communityDesign, develop, maintain BI solution for customers' provider and management teamsAssist with HIPAA regulation complianceAssist with server, network supportAdvise on environment growth needs and planning From 2003 to 2006 (3 years) Student Worker @ University of Mississippi From June 1995 to July 2000 (5 years 2 months) Global VP, IT Operations @ The Results Companies Denver, Colorado, United StatesGlobal VP, IT Professional Services @ STARTEK Take the best practices that enabled 14 straight quarters of 99.999% uptime and accompanying reduction in costs - proprietary processes and architecture, automation, and people - and bring it to market as a separate offering. Enable the sales team with use cases, presentations, and sales support. Pursue new customers for both professional services and managed services unrelated or partially related to the traditional customer care business. From March 2019 to February 2020 (1 year) Greater Denver Area