Product Owner @ Marketers spend billions on attracting customers and yet more than 70% of first time interactions with a brand are also the last. At SmartFocus, we understand that every customer is on a unique journey. Motivations to try, buy or stay loyal change depending on the individual making the choice. Trusted by over 2500 customers,
Product Owner @ Marketers spend billions on attracting customers and yet more than 70% of first time interactions with a brand are also the last. At SmartFocus, we understand that every customer is on a unique journey. Motivations to try, buy or stay loyal change depending on the individual making the choice. Trusted by over 2500 customers, the SmartFocus Message Cloud sends out 55 billion personalised interactions and 7 million email campaigns annually – the customer has control, but you have the power to influence.
The Message Cloud encompasses everything marketer’s desire with their digital strategies – enabling them to own every customer moment, with a decisioning engine that creates contextualized messages triggered by customer behaviour, not by the marketers guess.
It allows businesses to eradicate conversion kerbing obstacles, through smart and crowd insights, email, personalization and push messaging across any device – all on one powerful platform. SmartFocus empowers businesses to influence their valuable customer journeys, connecting and engaging with them at every treasured touch point. From March 2015 to Present (10 months) Brighton, United KingdomCo Founder @ Hireable is a cloud-based, hire management solution with a lightning fast bookings workflow, powerful CRM features, inventory management and integrated logistics. Hireable connects on-site and off-site teams; visualises performance and risks; and maximises operational efficiency and asset utilisation. Hireable is designed for ambitious companies looking for a fast, powerful and easy-to-use solution to support long-term growth and profitability. From September 2013 to Present (2 years 4 months) Brighton, United KingdomManaging Director @ Links Creative is a design studio specialising in digital workflows and cross-channel user experience.
We conceive, design and develop fast, optimised platforms that transform organisations' internal workflows and maximise operational efficiency. We focus on the detail and believe that small things have a big impact.
We work directly with organisations and act as a technology partner for a number of leading tech companies. From 2007 to April 2015 (8 years) Vice Chairman (Brighton & Hove) @ Vice Chairman of the Federation of Small Business, Brighton & Hove Branch From December 2012 to November 2013 (1 year) Brighton, United Kingdom
BSc (hons), Business and Management : The Global Economy @ University of Sussex From 2007 to 2010 James Harvey is skilled in: User Interface Design, Marketing, Project Management, User Experience, Business Analysis, Responsive Design, Strategic Consulting, Systems Usability, Front-end Development, Product Development, Customer Satisfaction, Product Management
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