A highly motivated and experienced Executive/Consultant who continuously delights customers by delivering high value solutions to everyday business challenges. Consistently demonstrates the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, technological challenges, and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 30 years of hands-on experience in strategic planning, tactical deployment, business unit development, service management, project management, and secure system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, align and integrate technology, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Specialties:Process design and improvement, Project Management, Security, Purchasing and Inventory Control, Mergers and Acquisition, Healthcare, Retail, Transportation, Manufacturing, Federal, State, and Local Goverment, Services.

Director of Enterprise Technology Services @ "Alaskans serving Alaskans" ~ As the Chief Information Officer for the State of Alaska; lead, direct, and serve the most awesome team of talented technology professionals providing core enterprise information technology services to all state agencies. Work with all state agencies, DOA commissioners, deputy directors, and cost center managers to set division strategy in alignment with state and division missions and vision. Create annual budget and costing models for chargeback and reconciliation of joint funding. The ETS team consists of 130+ FTEs and administers 80+ contracts in providing these enterprise services to the largest state in the union (apologies to my Texas friends): • Backup & Recovery Services • Data Center Operations and Facilities • Database Administration • Enterprise Applications • Infrastructure Services - Contractual • Infrastructure Services - DMZ • Infrastructure Services - Enterprise • Mainframe Server • Network/Telecommunications (phone, radio, data, video) • Security Services • Service Desk http://doa.alaska.gov/ets/ http://www.nascio.org/aboutNASCIO/profiles/profile.cfm?selectedState=AK From May 2013 to Present (2 years 6 months) Anchorage, Alaska AreaAdjunct Professor @ Develop and Teach an advanced elective for the UAA Master of Science in Project Management program. Elective PM694V is Organizational Project Maturity and Improvement. Teach other Project Management courses on an as-needed basis. Mentor students and participate in capstone projects. Participate in internship program. From September 2012 to Present (3 years 2 months) Anchorage, Alaska AreaPresident & CEO @ BIG promotes business improvement by partnering with our clients to unlock the hidden potential in their organization. Combining our experience with our customer's we apply tools and techniques like Lean Six Sigma, ITSM (ITIL), BPI, CMMI, and Project Management efficiencies to everyday business challenges, to find potential for cost savings, create a customer-centric culture, reduce waste and defects, gain market share and promote business growth. Does your business have room for improvement? Go BIG! Recent Projects: ~Project Management Maturity Assessment & Remediation Plan for Healthcare Organization ~Disaster Recovery Plan / Business Continuity Plan for Insurance Company ~New Product Launch - Business Analysis & Process Engineering for Communications Company ~IT Stabilization and transformation for Trucking Company ~Systems Recovery and Rebuild for Healthcare Organization ~Business Requirements and Functional Specification for Behavioral Health template build for EHR software From November 2010 to Present (5 years) VP Education @ Volunteer position by election. Coordinate and manage chapter education activities, create budget. Schedule and manage PMI credentialed preparation courses and Project Management seminars. Coordinate with PMI Education Foundation on scholarship fund management, and award. Contribute to news letter and communicate education opportunities and events. Serve on chapter board to recommend, approve and conduct chapter business functions. From October 2012 to December 2013 (1 year 3 months) AnchoragePresident and Sr. Consultant @ Part-time sole proprietorship consulting to select clientele including City Government, Health Care, Transportation, and non-profits. IT Consulting Services, IT Project Management, ITSM(ITIL), Six Sigma, IT Strategy, Process Design/Improvement, IT Security and Governance From March 2002 to April 2011 (9 years 2 months) AlaskaSr. Consultant @ As a Sr. ITSM consultant I deliver "knock your socks off" service to Plexent's broad customer base. Delighting customers by applying 29 years of diverse work experience, a high level of personal professionalism, and Plexent's feature rich itDNA® intellectual property to their “every-day” IT Service Management challenges and projects. Contributed to and/or led key consulting projects for F500s and other leading companies including: DELL, LabCorp, BP, Rackspace. From June 2008 to May 2009 (1 year) Principal Technical Process Consultant @ Started working for ANTHC as an external consultant and contractor in 2000 while with EMA. Trained employess in IBM O/S 400 and started set-up of redundant highly available midrange computing systems for a core hospital billing system. Was hired direct in 2001 as a Sr. Systems Administrator and continued with the hospital billing system project as the tool stream lead and a key contributor to the people and process streams. Contributed to the Systems Network team and successfully managed many IT projects. Was promoted to Principal Technical Process Consultant to focus full time on ANTHC's ITSM / ITIL program as the Service Manager. Also served as part of the core team designing and implementing the corporate PMO. Aided the CIO and the Director of IT Support Serivces in IT strategy, process design and thought leadership. From April 2001 to April 2008 (7 years 1 month) Consultant / Technician @ As premiere IBM Business Partner, provided IT Consulting and Technical Services to diverse customer base. Needs assesments, system(hardware/software/operating systems) configuration/design, install, set-up, and support, programming, training, network and security design, implementation and support, conversions and upgrades, patch management, service desk and call center set-up, contract negotiations, & EDI programming and administration. From October 1996 to April 2001 (4 years 7 months) Director of Purchasing and Material @ • Established corporate office Materials department for largest “bush” commuter airline in Alaska. • Cut spending by $280,000 in first year and liquidated $500,000 in surplus inventory by incorporating best practices for Just in Time Inventory Control and Economical Reorder Quantity. • Managed all purchasing and inventory functions, shipping, expediting, and surplus sales for 28 aircraft, support vehicle fleet, hangars, office buildings and staff for five remote stations and corporate office. • Interviewed, hired, and managed all staff for materials department. • Created computer network for corporate office. • Developed Purchasing / Inventory database and program in MS Access From August 1994 to February 1996 (1 year 7 months) Anchorage, Alaska AreaProject Manager / Systems Analyst @ Systems Analyst / Project Manager 1992 – 1994 Inventory Specialist / Buyer 1990 – 1992 • Promoted quickly from Inventory Specialist, to Senior Buyer, and finally to my first IT job as Project Manager, while working in a fast-paced dynamic environment. • Managed and Coordinated all aspects of a multi-million dollar IS project. Developed project plan and Statement of Direction. Responsible for Project Team of up to 30. • Co-developed RPG Tool Tracking program with Software Vendor. • Integral part of FAA Repair Station project team. • Prepare for Department of Defense inspections related to transportation contracts for Aleutian Islands • Extensive query writing for executive management and legal teams. • Incorporated JIT (Just in Time) inventory control utilizing Min – Max, Economical Reorder Quantity, and Purchase Order Proposal methodologies. • As Senior Buyer, negotiated contracts, selected vendors, and awarded purchase orders worth millions of dollars while cutting overall spending with best practices and business tools. • Supervised staff of 6 employees on regular basis, and up to 25 intermittently. From October 1990 to August 1994 (3 years 11 months) Anchorage, Alaska AreaRetail Sales / Buyer @ • Work Sales Counter providing lumber and hardware sales. • Responsible for all purchasing and inventory control for ½ of retail store. • Managed paint department. • Conducted Material Take-Off bid responses to contractors for residential home packages. • Won highest monthly sales yield employee award 8 times in 18 months. Winner 3 consecutive months with a 33% average net profit margin From 1988 to September 1990 (2 years) Palmer, Alaska areaAssistant Store Manager @ • Provided Counter Sales Services in Auto Supply / Services store chain. • Managed: o Swing shift sales and service crew (up to 6 FTEs). o Store inventory control o Daily production paperwork o Bank deposits and cash reconciliation o Customer relations From June 1988 to December 1988 (7 months) Anchorage, Alaska AreaRetail Floor Manager @ Wasilla, AK Retail Manager 1986 – 1988 Anchorage, AK Warehouse Manager 1982 – 1986 Anchorage, AK Warehouseman 1980 – 1982 • Promoted quickly from Warehouseman to Warehouse Manager. Worked into Retail Management. • Purchased store inventory. Participated in buying trips, inventory mark-up, store sales, promotions and advertising. Managed retail crew, store close procedures, and bank deposits. • Responsible for seasonal inventory control of Alaska’s largest sport fishing outlet and multi-department store. Managed warehouse staff; hiring, firing, scheduling, performance reviews, and disciplinary action for up to 50 FTEs. • Managed freight receiving, rotation, pricing and stocking for 1.5 million inventory items and about 75,000 SKUs. • Negotiated freight contracts for all shipping to Alaska from lower 48 states and international ports of call. Comprehensive knowledge of /CWT commodity shipping and consolidation. Reduced freight costs by 8% average by consolidation out of Washington ports. From June 1980 to July 1988 (8 years 2 months) Anchorage, Alaska Area

Master's Degree, Technology and Innovation @ Aspen University From 2015 to 2018 Master Cert, Lean Six Sigma, A @ Villanova University From 2008 to 2009 Master Cert, Business Analysis, A @ Villanova University From 2007 to 2008 Master Cert, Project Management, A @ Villanova University From 2006 to 2007 HS Diploma, 4.0 @ PCCS From 1977 to 1980 James Bates is skilled in: Knowledge Management, Project Management, Process Improvement, Process Engineering, Lean Manufacturing, Six Sigma, Maturity Assessments, Organizational Maturity, ITIL Certified, ISO, System Administration, Systems Engineering, Systems Analysis, Business Analysis, Healthcare, Security, PMP, Leadership, IT Strategy, Management Consulting, ITIL, Business Process..., Integration, Program Management, Team Leadership, Consulting, PMO, Strategic Planning, Organizational..., Proposal Writing, Analysis, IT Management, IT Service Management, Vendor Management, Training, Information Technology, Management, Disaster Recovery, Budgets, Governance, Project Portfolio..., Data Center, Project Planning, MS Project, Change Management, Visio, Access, Software Documentation, Team Building, Strategy