Vice President and Administrator, Adult Inpatient Services @ Inova Health System
University of Mumbai
Experienced healthcare executive (11+ years) with a results oriented approach to improving operational, financial and clinical performance. Highly skilled and successful in integration of complex regional and multihospital service line operations. Experienced in program mergers and regional development of programs. Experienced in working with both Inpatient and Ambulatory services. In depth knowledge of operations, financial management, quality
Experienced healthcare executive (11+ years) with a results oriented approach to improving operational, financial and clinical performance. Highly skilled and successful in integration of complex regional and multihospital service line operations. Experienced in program mergers and regional development of programs. Experienced in working with both Inpatient and Ambulatory services. In depth knowledge of operations, financial management, quality improvement, patient satisfaction and patient safety to improve overall service line excellence. Strategic planner that bases decision making on quantitative analysis of financial, clinical, and quality metrics. Blends clinical experience as a trained pharmacist with business acumen and experience to ensure collaboration between clinical and administrative staff to achieve goals and results. Proven ability to engage physician leadership and attending staff physicians across specialties for successful collaboration on key initiatives. Proven ability to manage cross-functional teams and deliver results within aggressive time frames.
Specialties: Healthcare Operations and Service Line Integration, Financial Management, Physician Relationship management, Service Line growth and strategy development, Process and Quality Improvement related to healthcare environments, Patient Experience enhancement strategies, Clinical/Financial performance measurement, Government and Regulatory Expertise related to pay for performance (for cost, quality, patient experience and safety)
MedStar Health is a $4.5 billion not-for-profit health system with a network of 10 hospitals and 20 other health-related businesses across Maryland and the Washington, DC region. As the area's largest health system, it is one of the region's largest employers with 30,000 associates, 8,000 nurses, and more than 6,000 affiliated physicians. MedStar also trains over 1,100 medical residents annually and has a major academic affiliation with Georgetown University.
Senior Director - Surgical Services @ 13 Regional Surgical Programs and Surgical Critical Care physician services with annual facility and professional revenues of $225 million. 160 staff including 55 physicians and 37 APCs. Provide strategic business leadership for the largest surgical service line in Medstar Health that oversees inpatient and ambulatory operations for several regional programs in Colorectal, Endocrine, Bariatric, Breast, Surgical Oncology, Thoracic Surgery, Plastic Surgery and Urology. Provide oversight for the hospital’s Level 1 Trauma, Burn Level 1 program and Surgical Critical Care services. In close collaboration with Hospital Senior Leadership responsible for executing growth strategies in the DC/MD/VA market for both inpatient and ambulatory practices.
o Planned volume growth of 525 surgeries from FY15 to FY16 in key programs including Bariatrics, Plastics/Hand, Podiatry, Breast and Endocrine Surgeries.
o Ambulatory operations out of 23 outreach locations across 13 specialties with launch of outreach ambulatory sites in DC/MD/VA to increase referral growth in FY15. 22% growth in new volumes in 18 months with focuses on appointment management and marketing strategies.
o Focus on improving key ambulatory processes around patient access, automated scheduling, centralized call scheduling and extended practice hours
o Focus on automation of charge capture and coding processes to improve profitability and coding compliance in FY14/FY15
o Managed certification of Level 1 Trauma, Level 1 Burn and Bariatric Center of Excellence
o Management of division of Surgical GME with 52 residents and fellows From August 2013 to Present (2 years 3 months) Washington D.C. Metro AreaAdministrative Director - Transplant Institute @ 275 organ transplants with annual revenues of $110 million across 2 sites. 80 staff and 20 physicians. Provide business leadership for daily operations and financial management for the largest Organ Transplant Institute in the DC region performing. Oversee integration of individual hospital transplant programs into a regional Transplant Institute. Responsible for executing growth strategy in the DC/MD/VA market to increase transplant referral and surgical volumes.
o Volume growth of 30 transplants (11%) from FY11 to FY13 and Referral Growth of 100 (8.7%) from FY11 to FY13. 4 new outreach evaluation clinics started in MD/VA area during period
o 7 new physicians hired across GI/Hepatology/Nephrology/Surgery programs. Total FTE Growth from 76 to 95 staff members across Institute
o Revenue cycle improvements yielded record profitability in FY12 & FY13
o Patient recommendation scores at 92% in Q3FY13 compared to 80% in Q2FY11 From October 2011 to August 2013 (1 year 11 months) Washington D.C. Metro AreaAdministrative Manager - Emergency Department @ Provide leadership for daily administrative operations and financial management for the largest emergency department in the DC area (89,000 visits annually resulting in 52% of hospital admission). Managed administrative activities for MedStar Emergency Physicians (multi-hospital emergency medicine provider group covering 140 providers, 325,000 visits and $30 million in professional revenues). Implemented growth, program development, revenue enhancement, cost savings and safety/quality/performance improvement initiatives.
o ER Volumes increased 6,400 visits to 89,000 (7.7%) from FY09 to FY11
o 1 new MedStar ER added to current professional service sites
o Revenue Capture and ER Flow re-design initiatives yielded a Billable Rate increased from 89% to 96.4% and Cash per Visit increased from $120 to $135 from FY09 to FY11 From November 2009 to October 2011 (2 years) Washington D.C. Metro AreaManager - Performance Improvement @ Provide leadership and support to multidisciplinary Quality and Performance Improvement initiatives at the hospital and at the health system level. Worked with senior hospital executive leadership (physician, nursing and administrative) to develop measurable goals and strategies around pay for performance initiatives related to patient outcomes, experience and safety. Metrics:
o Hospital awarded 2 consecutive Delmarva Foundation Core Measure Awards in FY07/08
o Awarded Press Ganey most improved hospital in patient satisfaction in the East Coast Region during FY08
o Achieved Nursing Magnet Status in FY08
o Grew Department staff from 6 to 15 FTEs to focus on quality/process improvement, outcomes measurement and data review and analysis.
o First in MedStar to start measuring safety events and developing Zero event goals From November 2005 to November 2009 (4 years 1 month) Clinical Data Analyst @ Patient Outcomes and Experience Analysis support for teams involved in improving patient clinical outcomes, quality and safety. Process/Work Flow Analysis in OR/ER/Inpatient areas. Statistical Analysis of outcome and other process improvement data. From September 2004 to November 2005 (1 year 3 months) Baltimore, Maryland AreaAdministrative Resident (under CFO) @ Administrative Residency in the Finance Department at Partners Health System, Boston From June 2003 to May 2004 (1 year) Manufacturing Pharmacist @ Manufacturing Pharmacist: Quality Assurance and Quality Control on production floor From June 2001 to June 2002 (1 year 1 month)
MHA, Masters in Healthcare Administation @ The Johns Hopkins University From 2001 to 2003 Bachelors, Pharmacy @ University of Mumbai From 1997 to 2001 Hasnain Photowala is skilled in: Leadership, Management, Healthcare, Hospitals, Healthcare Management, Managerial Finance, Project Management, Performance Improvement, Quality Improvement, Business Analysis, Innovation Management, Healthcare Information..., EMR, Public Health
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