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Hans Hoorweg

Technical Consultant Oracle Rightnow Technologies / Oracle Service Cloud

Technical Consultant Oracle Service Cloud at The Knowledgebase Company

Amsterdam Area, Netherlands

Section title

Hans Hoorweg's Work Experience

The Knowledgebase Company

Technical Consultant Oracle Rightnow Technologies / Oracle Service Cloud

May 2009 to Present

Accenture Technology Solutions

Senior Programmer

February 2008 to February 2009

Arragon Internet Technology

CRM Consultant RightNow Technologies

April 2006 to January 2008

Hans Hoorweg's Education

Utrecht University

Master Mobility and Infrastructure

1999 to 2004

Hans Hoorweg's Professional Skills Radar Chart

Based on our findings, Hans Hoorweg is ...

Matter-of-fact
Decisive
Reflective

What's on Hans Hoorweg's mind?

Based on our findings, Hans Hoorweg is ...

52% Left Brained
48% Right Brained

Hans Hoorweg's Estimated Salary Range

About Hans Hoorweg's Current Company

The Knowledgebase Company

-Goede doelen loterij custom KPI dashboard from high level down-drill to detail ticket analysis -Elsevier process and technical implementation Knowledge Lifecycle Management -Leading in technical support, designs, analysis and improvements for Knowledge Lifecycle Management -Participating in SCRUM sessions for technical team -Configuration of the CRM software RightNow Technologies. -Customizations of the software for clients. -Advise about the...

Frequently Asked Questions about Hans Hoorweg

What company does Hans Hoorweg work for?

Hans Hoorweg works for The Knowledgebase Company


What is Hans Hoorweg's role at The Knowledgebase Company?

Hans Hoorweg is Technical Consultant Oracle Rightnow Technologies / Oracle Service Cloud


What is Hans Hoorweg's personal email address?

Hans Hoorweg's personal email addresses are h****[email protected], and h****[email protected]


What is Hans Hoorweg's business email address?

Hans Hoorweg's business email address is h****[email protected]


What is Hans Hoorweg's Phone Number?

Hans Hoorweg's phone (**) *** *** 227


What industry does Hans Hoorweg work in?

Hans Hoorweg works in the Computer Software industry.


About Hans Hoorweg

đź“– Summary

Passionate about improving customer experience (journeys) via knowledge management, selfservice and technical support. Interested in analysing the customer journey with reporting, for example building dashboards with drill-downs, segments and acting on the insights with help of Oracle Engagement Engine, a tool that can trigger event and time based actions to the customer while browsing your site.Technical Consultant Oracle Rightnow Technologies / Oracle Service Cloud @ -Goede doelen loterij custom KPI dashboard from high level down-drill to detail ticket analysis -Elsevier process and technical implementation Knowledge Lifecycle Management -Leading in technical support, designs, analysis and improvements for Knowledge Lifecycle Management -Participating in SCRUM sessions for technical team -Configuration of the CRM software RightNow Technologies. -Customizations of the software for clients. -Advise about the use of the software. -ERMS implementation UPC Netherlands (media). -ERMS implementations Oxxio (energy). -Support and consulting NS (railroad). -Support and consulting Ditzo (insurances). -Tune-up de Bijenkorf (retail). -Others... From May 2009 to Present (6 years 8 months) Senior Programmer @ -Accenture is a preferred Oracle supplier for some big companies. -Followed Siebel bootcamp course version 7.7 (duration 2 weeks). -Created interface documentation for big telecom operator (Siebel 8.0). -Initiated together with my lead the testing team (scope determination). -Translated documentation / business requirements to test scripts. -Specialized in interface testing with help of XML, SOAP UI and SQL. From February 2008 to February 2009 (1 year 1 month) CRM Consultant RightNow Technologies @ -Arragon Internet Technology is an official partner of RightNow Technologies. -Gained deep knowledge about CRM package RightNow Technologies 7.5 - 8.1. -Have participated as configurator and consultant for famous Dutch companies, like Eneco, Essent (energy), Dixons (retail), V&D (warehouse) and Canal Digitaal (media). -Tasks included configuration, advise per phone / mail, tuning, attending project meetings, making and presenting user demonstrations. From April 2006 to January 2008 (1 year 10 months) Customer Service Support @ -Casema (now called Ziggo) is a famous Dutch multi media company, providing (cable) TV, Internet and telephony services. -Their development comprised the integration of front- and backoffice and automation of employee timemanagement. -I inspired them about e-learning possibilities and to automatically monitor employee's progress. Their e-learning has drastically improved. From November 2005 to April 2006 (6 months) Customer Service Support @ -Bol.com is an early e-business (retail electronics) that has proven value during the 'shake out' period and also belongs nowadays to the best performing e-businesses within the Netherlands. -I was involved with the integration of their partly outsourced customer service within their internal organization. -I helped them with their knowledge exchange (external party having direct customer interaction, us having the back office processing knowledge). From November 2004 to October 2005 (1 year) Master, Mobility and Infrastructure @ Utrecht University From 1999 to 2004 Hans Hoorweg is skilled in: RightNow Technical Certification, Creating reports, PHP, HTML, MySQL, Translate business requirement in report metrics, Web Services, RightNow, CRM, Integration, Testing, Knowledge Management, Business Intelligence, Business Analysis, Oracle, Solution Architecture, Outsourcing, Business Process Improvement


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In a nutshell

Hans Hoorweg's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 2 month(s)

Hans Hoorweg's Willingness to Change Jobs

Unlikely

Likely

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Hans Hoorweg's Social Media Links

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