Video Collaboration Lead Engineer, EMEA @ * Administer and manage the video environment which includes Cisco CUCM, TelePresence Server, VCS/VCSE & TMS * Manage edge device registrations on CUCM and VCS * Manage bridge resources - TPS & Codian * Monitor health of the video environment * Develop strategy and architecture for the future of video technology in AECOM and execute to the approved plan * Work with internal business users and external customers to evaluate, design, estimate and deploy new video solutions * Perform network readiness and telephony assessments * Coordinate new installation of video endpoints on the network and on core video bridges * Review site plans and room venues for new installations; continually improve existing installations to meet evolving business demand * Support special projects and events assigned by manager * Point of contact for new video installations and onboarding/testing legacy video systems * Researches and evaluates new relevant technologies * Act as the video SME within AECOM * Perform troubleshooting (including network) to isolate and diagnose problems related to the video technologies From May 2014 to Present (1 year 6 months) St Albans, United KingdomNetwork Infrastructure Engineer @ * Managing day to day videoconferencing operation and support to AV infrastructure * Solution Design Deployment Implementation * Support of VC infrastructure projects * Act as interface with the users to gather the requirements for solution design and delivery * Planning and implementing new ideas of video conferencing infrastructure * Problem management & Troubleshooting * Installation, configuration, Operation and Maintenance of Video Conferencing endpoints. * Ability to understand various Audio, Video and Network Protocols. * Standardization and simplification of the video infrastructure providing consultation for video solution and collaboration technology. * Documentation on trouble shooting support, network infrastructure and maintenance procedures * Supporting and monitoring the Network using Whats Up, OpManager, Netflow Analyzer * Configuring Routers and Switches under supervision * Supporting VOIP / Call Manager * Running reports and stats * Liaising with 3rd party vendors From October 2004 to May 2014 (9 years 8 months) London, United KingdomDesktop Support Engineer @ * Day to day supporting of in house consultants, managers and partners * Creating and managing on going 20 department images * Hardware and software support * Liaising with external contractors and engineers * Project management * Outlook Transition and rollout * Office 2003 Testing and rollout * Investigating breech of Security on user machines where necessary * Assisting Helpdesk Agents when short staffed or busy. Duties included: Resolving 85% of all calls answered on the helpdesk First point of contact for all IT related issues Identifying the problem, solving the issue or escalating to appropriate team Providing intense 3 day training for all contractors joining the Helpdesk Producing and maintaining training material Top Performer for 6 months running From June 2000 to August 2004 (4 years 3 months) Dublin

Gurchetan Kalsi is skilled in: Cisco Technologies, Cisco Call Manager, Cisco VoIP, Cisco Jabber, Codian, Video Conferencing, Tandberg MSE8000, Video Communication, Video Infrastructure, VCS Express, VCS Control, MSE 8510, H.323, PRI, BRI, ISDN, E.164, IP, SIP, WebEx, PABX, Windows, Technical Support