Eddie Shin's Email Addresses & Phone Numbers

📖 Summary

• Over 10 years development, configuration, support and integration experience in South Korea and Australia • Broad technical background, strong in configuration management system and systems integration • Consistently demonstrated the ability to meet deadlines in a fast-paced environment • Strong understanding and experience of ITIL implementations • Ability to apply SDLC model in real environments including configuration management and systems integration • The ability to work closely with application programming, content development and business development teams • Excellent oral and written communication skills Specialties ECM(Enterprise Content Management) - EMC Documentum BPM(Business Process Management) and ITSM (IT Service Management) Application – Serena SBM, SSM SCM(Software Configuration Management), ALM(Application Lifecycle Manager) application include Requirement Management, Version Management, Configuration Management, Change Management, Build Management and Release Management. – Serena Dimension CM and PVCS Version Manager OS : Solaris, Linux, Windows Server 2000/2003/2008, IOS, Android platforms and VM-Ware Database : Oracle Database(9i,10g and 11g) and MS SQL Server(2003 and 2008) Dev : PowerBuilder, VBA, VBScript, Java, Javascript, C++, HTML\XML, PHP Web Server: Tomcat, JBOSS, IIS, Apache Others: Clarify-CRM, FLEXLM, ITIL,Technical Support Engineer @ Technical support for Enterprise Contents Management solution (Documentum) From July 2013 to Present (2 years 6 months) Melbourne, AustraliaTechnical Support Engineer @ • Extensive experience about systems integration and migration using PVCS, SBM and Dimension CM. • Deliver quality global first and second level customer support and understand and resolve the customers’ needs via telephone, email or web with associated Incidents/Problems relating to support application systems, following ITIL incident procedures • Ensure customers’ expectations are in line with any agreed SLAs • Documentation of Service Requests and Change Request • Recommended Enhancements and Solutions • Identified product defects and perform analysis • Development and testing of activities to support and enhance application software as well as related systems environment. • Experienced analyzing and documenting application configurations and operational processes including Backup and Recovery procedures • Initiate knowledge-based documentation • Experienced in development, validating and testing software for real-time embedded systems • Undertook implementations to integrate products with other third party products • Participated in business development consulting engagements and onsite support • Testing and Supporting for Mobile Device (IOS) • Serena Support Twitter account management (APAC time zone) • On call after hour support for global customers Victory Plan - Silver Award (2010) From July 2008 to June 2013 (5 years) Melbourne, AustraliaAnalyst Programmer @ • Application development and Maintenance (PowerBuilder) • SQL Store Procedure Programming (MS-SQL environment) • Database analysis and data mining. • Creating autonomous reporting system for Client • Response to Internal technical requests (Applications and Database) From November 2007 to June 2008 (8 months) Melbourne, AustraliaSystem Operator @ • Analysis of Job operating process. • Response to internal operator requests about HW/SW Technical issues • Maintenance of HW/SW • Quality Control of Output product (image and data) From March 2007 to October 2007 (8 months) Melbourne, AustraliaConfiguration Specialist @ • Controlling modifications to the system's design, hardware, firmware, software, and documentation. • Consists of setting and maintaining baselines, which define the system or subsystem architecture • Reporting configuration item descriptions (e.g., hardware, software, firmware, etc.) • Migration and integration retail management systems from CS (power builder) to Web (J2EE) environment • Configuring and Monitoring of retail management systems in the 7 branch department store. ) From August 2004 to August 2006 (2 years 1 month) Jung-gu, Seoul, KoreaAnalyst Programmer @ • Development of ‘SmileEDI’ – Client/Server system for electronic document interchange • Implementation and customization of ‘SmileEDI’ system for client • Response to client requests From January 2003 to July 2004 (1 year 7 months) Gangnam-gu, Seoul, KoreaAnalyst Programmer @ • Development and installation of Seoul City’s cultural tourism information system • Development and installation of Korea tourism corporation’s ‘Korean Tourism Information DB’ • Development of ‘intelligent parcel tracking system’ for Korea post office From September 2001 to December 2002 (1 year 4 months) BA, Computer Science @ Konkuk University From 1994 to 1998 Eddie Shin is skilled in: SDLC, Software Development, SQL, Java Enterprise Edition, Oracle, Microsoft SQL Server, Databases, Technical Support, Configuration Management, Application Lifecycle Management, IT Service Management, Software Configuration Management, ITIL, Unix, Tomcat