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Eddie Shin

Technical Support Engineer @ EMC

Technical Support Engineer at EMC

Melbourne, Australia

Ranked #1,113 out of 22,260 for Technical Support Engineer in United States

Section title

Eddie Shin's Email Addresses & Phone Numbers

Eddie Shin's Work Experience


Technical Support Engineer

July 2013 to Present

Melbourne, Australia

Serena Software

Technical Support Engineer

July 2008 to June 2013

Melbourne, Australia

GAPbuster Worldwide

Analyst Programmer

November 2007 to June 2008

Melbourne, Australia

Eddie Shin's Education

Konkuk University

BA Computer Science

1994 to 1998

Eddie Shin's Professional Skills Radar Chart

Based on our findings, Eddie Shin is ...

Calm under pressure

What's on Eddie Shin's mind?

Based on our findings, Eddie Shin is ...

56% Left Brained
44% Right Brained

Eddie Shin's Estimated Salary Range

About Eddie Shin's Current Company


Technical support for Enterprise Contents Management solution (Documentum)

Frequently Asked Questions about Eddie Shin

What company does Eddie Shin work for?

Eddie Shin works for EMC

What is Eddie Shin's role at EMC?

Eddie Shin is Technical Support Engineer

What is Eddie Shin's personal email address?

Eddie Shin's personal email address is c****[email protected]

What is Eddie Shin's business email address?

Eddie Shin's business email addresses are not available

What is Eddie Shin's Phone Number?

Eddie Shin's phone (**) *** *** 381

What industry does Eddie Shin work in?

Eddie Shin works in the Computer Software industry.

About Eddie Shin

📖 Summary

• Over 10 years development, configuration, support and integration experience in South Korea and Australia • Broad technical background, strong in configuration management system and systems integration • Consistently demonstrated the ability to meet deadlines in a fast-paced environment • Strong understanding and experience of ITIL implementations • Ability to apply SDLC model in real environments including configuration management and systems integration • The ability to work closely with application programming, content development and business development teams • Excellent oral and written communication skills Specialties ECM(Enterprise Content Management) - EMC Documentum BPM(Business Process Management) and ITSM (IT Service Management) Application – Serena SBM, SSM SCM(Software Configuration Management), ALM(Application Lifecycle Manager) application include Requirement Management, Version Management, Configuration Management, Change Management, Build Management and Release Management. – Serena Dimension CM and PVCS Version Manager OS : Solaris, Linux, Windows Server 2000/2003/2008, IOS, Android platforms and VM-Ware Database : Oracle Database(9i,10g and 11g) and MS SQL Server(2003 and 2008) Dev : PowerBuilder, VBA, VBScript, Java, Javascript, C++, HTML\XML, PHP Web Server: Tomcat, JBOSS, IIS, Apache Others: Clarify-CRM, FLEXLM, ITIL,Technical Support Engineer @ Technical support for Enterprise Contents Management solution (Documentum) From July 2013 to Present (2 years 6 months) Melbourne, AustraliaTechnical Support Engineer @ • Extensive experience about systems integration and migration using PVCS, SBM and Dimension CM. • Deliver quality global first and second level customer support and understand and resolve the customers’ needs via telephone, email or web with associated Incidents/Problems relating to support application systems, following ITIL incident procedures • Ensure customers’ expectations are in line with any agreed SLAs • Documentation of Service Requests and Change Request • Recommended Enhancements and Solutions • Identified product defects and perform analysis • Development and testing of activities to support and enhance application software as well as related systems environment. • Experienced analyzing and documenting application configurations and operational processes including Backup and Recovery procedures • Initiate knowledge-based documentation • Experienced in development, validating and testing software for real-time embedded systems • Undertook implementations to integrate products with other third party products • Participated in business development consulting engagements and onsite support • Testing and Supporting for Mobile Device (IOS) • Serena Support Twitter account management (APAC time zone) • On call after hour support for global customers Victory Plan - Silver Award (2010) From July 2008 to June 2013 (5 years) Melbourne, AustraliaAnalyst Programmer @ • Application development and Maintenance (PowerBuilder) • SQL Store Procedure Programming (MS-SQL environment) • Database analysis and data mining. • Creating autonomous reporting system for Client • Response to Internal technical requests (Applications and Database) From November 2007 to June 2008 (8 months) Melbourne, AustraliaSystem Operator @ • Analysis of Job operating process. • Response to internal operator requests about HW/SW Technical issues • Maintenance of HW/SW • Quality Control of Output product (image and data) From March 2007 to October 2007 (8 months) Melbourne, AustraliaConfiguration Specialist @ • Controlling modifications to the system's design, hardware, firmware, software, and documentation. • Consists of setting and maintaining baselines, which define the system or subsystem architecture • Reporting configuration item descriptions (e.g., hardware, software, firmware, etc.) • Migration and integration retail management systems from CS (power builder) to Web (J2EE) environment • Configuring and Monitoring of retail management systems in the 7 branch department store. ) From August 2004 to August 2006 (2 years 1 month) Jung-gu, Seoul, KoreaAnalyst Programmer @ • Development of ‘SmileEDI’ – Client/Server system for electronic document interchange • Implementation and customization of ‘SmileEDI’ system for client • Response to client requests From January 2003 to July 2004 (1 year 7 months) Gangnam-gu, Seoul, KoreaAnalyst Programmer @ • Development and installation of Seoul City’s cultural tourism information system • Development and installation of Korea tourism corporation’s ‘Korean Tourism Information DB’ • Development of ‘intelligent parcel tracking system’ for Korea post office From September 2001 to December 2002 (1 year 4 months) BA, Computer Science @ Konkuk University From 1994 to 1998 Eddie Shin is skilled in: SDLC, Software Development, SQL, Java Enterprise Edition, Oracle, Microsoft SQL Server, Databases, Technical Support, Configuration Management, Application Lifecycle Management, IT Service Management, Software Configuration Management, ITIL, Unix, Tomcat

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In a nutshell

Eddie Shin's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 11 month(s)

Eddie Shin's Willingness to Change Jobs



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