Douglas Wilhelm's Email Addresses & Phone Numbers

📖 Summary

Seeking an entry-level position in web or application development with a focus on graphic design and front end technologies. Experienced in providing solutions for content-rich client websites, providing technical Tier one (T1) and Tier 2 (T2) IT support, and developing mobile and web applications. A persistent problem solver with natural design capabilities and proven technical ability to adapt to and master new technology & trends.Web Developer @ I designed and maintain Eberlywoods.com on a quarterly basis for a small forestry and lumber production / harvesting company. The website operates as an advertisement for business, and acts as a development test platform for my continued studies / learning of web technologies. Eberlywoods has a continuous reiteration cycle as I learn more in my field of work. From May 2009 to Present (6 years 6 months) Buchanan, MichiganTechnology Consultant @ Leader of the Travel Buddy summer research project for the School of Applied Technology. Managed and developed the project under IIT's School of Applied Technology for Dean Dr. Bob Carlson, and Industry Associate Professor Jeremy Hajek. Researched and successfully implemented a 360-degree, live 4-camera surveillance system for use in automotive applications with Android smartphone technology. The goal of the project was to develop aforementioned system within budget, with intended function, in a limited timeframe, with the intention to eventually produce a packaged product. From June 2015 to August 2015 (3 months) Greater Chicago AreaIT Systems Technician @ - Tier 1 & Tier 2 (T1/T2) technical support - Office-wide Google Site development - Extensive documentation development - Hardware repair - Software installation - Interdepartmental support coordination: Office of Technology Services (OTS) - Logged tickets with Footprints incident-tracking system - Asset inventory tracking - Warranty claim negotiation From May 2012 to June 2015 (3 years 2 months) Greater Chicago AreaSupport Desk Technician @ - Tier 1 (T1) technical support - Managed issue ticketing system - Communicated information with inner-departmental contacts for resolution - Phone, email, and walk-in technical support - Remote software installation & configuration - Basic computer hardware repair From October 2011 to August 2012 (11 months) Greater Chicago AreaStudent IT Assistant @ - Tier 1 (T1) technical support - Classroom smartboard installation / configuration - Network security camera installation / configuration - Computer hardware repair (desktop / laptop) - KBOX networked OS deployment - Computer lab maintenance / set-up / configuration - Classroom projector maintenance - Cat5E network cable installation From June 2007 to September 2010 (3 years 4 months) New Buffalo, MichiganBachelor's Degree, Computer/Information Technology Administration and Management, Senior @ Illinois Institute of Technology From 2011 to 2015 Douglas Wilhelm is skilled in: Computer Repair, Network Security, Java, C++, Linux, Programming, Microsoft Office, Laptops, Databases, Operating Systems, SQL, PHP, MySQL, Shell Scripting, TCP/IP, Computer Hardware, Customer Service, Windows XP, NetBeans, Android, Technical Support, Motorcycle Industry, Desktop Computers, Help Desk Support, Website Building, Arduino, JavaScript, Android Development, jQuery, C#, Engine Performance, Raiser's Edge, Google Apps, Outlook, Paint.NET, Dreamweaver, Illustrator, Photoshop, InDesign, Hyper-V, Windows Administration, HTML, Data Analysis, Windows, Networking