Technical Account Manager @ ON24 From September 2010 to August 2012 (2 years) Charlotte, North CarolinaWebcast Manager @ ON24 From December 2005 to February 2009 (3 years 3 months) Virtual Events Project Manager @ ON24 Responsible for the planning and successful delivery of ‘live’ and ‘on-demand’ virtual events. This included managing multiple simultaneous event projects - coordination...
Technical Account Manager @ ON24 From September 2010 to August 2012 (2 years) Charlotte, North CarolinaWebcast Manager @ ON24 From December 2005 to February 2009 (3 years 3 months) Virtual Events Project Manager @ ON24 Responsible for the planning and successful delivery of ‘live’ and ‘on-demand’ virtual events. This included managing multiple simultaneous event projects - coordination of setting up virtual environments and training the client on the ON24 platform. As a Virtual Events Manager, I assisted with client marketing efforts by reviewing plans and promotional materials, and providing feedback and guidance. From February 2009 to October 2010 (1 year 9 months) San Francisco, CAAccount Director, Customer Success & Services @ ON24 Highly energetic strategic team leader responsible for driving overall customer satisfaction to achieve revenue growth, across a large portfolio of accounts.*Develops account strategies for each client to determine trends, processes and opportunities to capitalize on retaining and growing the customer base.* Coordinates the involvement of company personnel, including support, engineering, webcast managers, virtual environment managers and production in order to meet account performance objectives and customers’ expectations.*Delegates appropriate responsibilities to aligned team members,.*Provides monthly forecasting numbers and trends for strategic clients to CEO.*Delivers Quarterly Business Reviews with client stakeholders. Charlotte, North Carolina AreaSenior Technical Account Manager @ ON24 Maintained and strengthened customer relationships through regular communications, touch points, and client review meetings, to improve my understanding of the client’s business challenges, opportunities, and goals.*Tracked, reported, and forecasted revenue at the account level and provide guidance on the client’s future expected usage of ON24 products and services.*Drove revenue on contracted products and services and assisted with hitting monthly (and quarterly) account level revenue targets, including revenue forecasting.*Facilitated account setup, implementation, training, and ongoing account review and modification. *Provided Event Management services as needed. From August 2012 to December 2012 (5 months) Charlotte, North CarolinaAdmissions Event Manager @ Academy of Art University From March 2002 to December 2005 (3 years 10 months)
Technical Account Manager
September 2010 to August 2012
Charlotte, North Carolina
December 2005 to February 2009
Virtual Events Project Manager
February 2009 to October 2010
San Francisco, CA
Account Director, Customer Success & Services
Charlotte, North Carolina Area
Senior Technical Account Manager
August 2012 to December 2012
Charlotte, North Carolina
Academy of Art University
Admissions Event Manager
March 2002 to December 2005
What company does Diane Mohan work for?
Diane Mohan works for ON24
What is Diane Mohan's role at ON24?
Diane Mohan is Technical Account Manager
What industry does Diane Mohan work in?
Diane Mohan works in the Computer Software industry.
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