Deborah Lipscomb's Email Addresses & Phone Numbers

📖 Summary

SVP Information Technology, CIO @ ClubCorp Privately held, Hotel, Catering, Golf and Country Clubs, Ecommerce; Microsoft, Java, and Oracle environment. Led IT shared services department of 150 with $17 million expense budget for 150 locations in U.S. and Mexico. Reduced IT costs by 50% to accommodate acquisition by private equity firm. From September 2005 to June 2007 (1 year 10 months) Dallas/Fort Worth AreaVP Information Technology, CIO @ Carlson Restaurants Worldwide Program Management, PMO, Brand Revitalization, Infrastructure and Software Refresh and Upgrade, Shared Services and Outsourced; SOA, Microsoft, Oracle environment. Supported 760 company and franchise locations in 47 states and 54 countries with an expense budget of $15 million, capital budget of $50 million and revenue budget of $2 million and team of 125. From June 2003 to September 2005 (2 years 4 months) Dallas/Fort Worth AreaExecutive Information Technology Professional @ C Care Solutions Partnership of senior consultants who specialize in helping leading organizations manage their current and prospective customer relationships across all customer touch points. Provide strategic project management and data analysis and integration services for all IT solutions.- Identified opportunities for cost avoidance, productivity enhancement, and labor savings for supply chain. Selected and led the implementation of Business Intelligence, supply chain metrics, Transportation system, Laboratory Information System, and Fleet Management System for $1B Chemical Manufacturer. Mentored Director of IT Services on ITIL SM strategy and implementation. Advised Director of PMO on EPMO processes and metrics, program and project management methodologies and artifacts. - Developed ERP roadmap for largest privately owned Oil and Gas Services Company. Implemented process improvements and controls for preparation of ERP implementation.Selected ERP and direct marketing software solution and implementation partner for $300M multi-level direct marketing company. Developed transition plan to move IT organization from Oracle technology to Microsoft technology.- Developed a financial systems strategy for $11B utility company. Identified current and future business requirements, strategic direction, existing applications and infrastructure, and appetite for change and expenditure. Led software selection process for Enterprise Performance Management suite of applications in support of company strategy of acquisition and divestiture.- Developed offshore strategy for a global software and services company. Identify country and city offshore candidates and develop pro forma. Improve efficiency in business process. Restructure support process to separate sales from delivery allowing maximization of skill sets to tasks.Additional clients: SupportSoft, Activant From April 2007 to January 2015 (7 years 10 months) DFW, Austin, CaliforniaExecutive Advisor @ The Hackett Group Trusted advisor to CIOs and Leadership teams from Fortune 500 to small/medium sized businesses on building highly effective IT organizations using technology, data and codified best practices as a way to achieve company competitive advantage. Advisory services include performance metrics and best practices encompassing all areas of management (financial, operational, project, team member, business relationship) within an IT organization.Additional clients: Karl Storz, Intertek, Motiva, Sunoco, Vale, Rock Tenn, Life Technologies, Intertek, International Game Technologies (IGT), Black Hills, Bunge From April 2010 to August 2012 (2 years 5 months) Greater Atlanta AreaVP Application Development @ Blockbuster Entertainment Linux, MicrosoftExisting POS enhancement and support, New POS Project ManagementCollaborated with Executive and Department Management to create strategy, planning, staffing, systems development and maintenance, business processes and projects. Operating budget of $5 million and a staff of 50. Capital budget of $150 million and 200 project team members. From June 2002 to June 2003 (1 year 1 month) DFWSenior Manager @ Arthur Andersen Member of the West Region leadership team responsible for sales and delivery of all solutions within the retail industry and customer solutions across all industries. Performance measured on sales target, delivery target, and customer satisfaction. Responsible for developing and maintaining vendor relationship with Siebel. Delivered the following engagements:- Systems Strategy for a $.5 billion global manufacturer, wholesaler, and retailer; business objectives encompassed e-commerce order management, reseller distribution channels, product design and manufacturing, call center management, direct sales, supply chain optimization, and retail (point-of-sale, merchandising, and marketing) - Sales Compensation Reengineering for $1.1 billion global value-chain management Software Company; improved sales compensation accuracy and timeliness by reengineering the sales compensation business process and the implementation of Siebel quote, order and incentive compensation modules. Over 20 business activities across ten departments were reengineered.- Store System Project Analysis and POS Re-implementation for a $5 billion petroleum company; re-implementation of Retalix and PDI store systems; established an ongoing support organization (development and help desk), processes, and measurements to stabilize and maintain store systems.- Merchandising Fit Analysis for a $1.5 billion import retailer; developed business fit and "go-forward" strategy for merchandising systems. From May 2000 to June 2002 (2 years 2 months) Senior Director, Information Technology @ CompUSA AS400, Unix, Oracle, MicrosoftSenior Director, Business Solutions Oversee and direct all activities for the Information Technology in support of Business Solutions line of business. Responsible for the relationship between IT and multiple lines of business (call center outsourcing, catalog and internet sales, technology training, direct sales, technical services, manufacturing, and retail). Senior IT Leader responsible for reorganization of Direct Sales business from decentralized model to a centralized model utilizing a call center with 600 agents. Senior IT Partner responsible for the successful integration of SAP into each line of business representing $270 million benefits to be achieved over 3 ½ years. Director, Process Engineering Program Manager for the Direct Sales Reengineering program, a $13 million, 2-year program. Program redesigned business processes, organization, technical infrastructure and measurement of Direct Sales. Led 12 teams, 55 team members with responsibility for application development, application architecture, package implementation and interfaces. Designed customer relationship strategy for multiple channels: web, direct, call center, and retail. Strategy included customer knowledge, direct marketing, integration with SAP, integration of web and call center. Program Manager, Strategy and Technology Developed structured system development life cycle methodology and project management practices.Development Manager, Information Systems Drove significant business improvements through increased functionality and process improvements provided by the implementation of several software packages throughout the company. Merchandising (JDA)Financials (JDA)Human Resources/Payroll (ADP CSS)Warehouse Management (EXE)Fixed Assets (Oracle)Technical Services (MXP)Business Intelligence/Data Warehouse (MicroStrategy) From 1993 to 2000 (7 years) DFWManager @ Zale Corporation Business Systems Development Manager System Integrity Manager User Requirements Analyst EDP Audit SeniorProgrammer/Analyst From 1984 to 1993 (9 years) OmniChannel, Strategy, Transformation Office @ Fossil Group, Inc. Manage multi-year implementation of OmniChannel program which includes ecom, flexible fulfillment, POS, and marketing initiatives. From January 2015 to January 2017 (2 years 1 month) Dallas/Fort Worth Area