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Dane Kim

Senior Salesforce.com Consultant / Project Manager

Salesforce.com Consultant / Solution Architect at Silverline

Bellingham, Washington, United States

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Dane Kim's Email Addresses & Phone Numbers

Dane Kim's Work Experience

The SMB Help Desk, Inc.

Senior Salesforce.com Consultant / Project Manager

September 2015 to Present

Austin, Texas Area

Marin Software

Marketing Operations Manager

April 2015 to Present

Austin, Texas Area

Marin Software

Marketing Automation Analyst

August 2014 to April 2015

Austin, Texas Area

Dane Kim's Education

St. Edward's University

Master of Business Administration (MBA) Business Administration and Management General

2014 to 2016

Western Washington University

Bachelors of Science Electronics Engineering Technology

2005 to 2009

Sander Sales Training / Market Sense

N/A Sandler method of sales N/A

2012 to 2013

About Dane Kim's Current Company

The SMB Help Desk, Inc.

About Dane Kim

📖 Summary

Specialization: •Marketing operations management •Marketing automation •CRM administration/management •ETL/Data integration •Reporting and analytics •Campaign support •Enterprise Customer Support •Marketing/sales alignment Technical Skills: •Salesforce.com (advanced) •Marketo (advanced) •Excel (advanced) •PowerPoint/Word (proficient) •MySQL (proficient) •Apex (Proficient with triggers/classes – limited experience with VisualForce) •Java (intermediate) •Talend Open Data Integration (intermediate) •HTML/CSS (intermediate/beginner) •JavaScript/Python (intermediate/beginner) •Ringlead •SalesVue Example Projects: •Backend program for automatic campaign attribution of web visitors •Automatic tracking of redundant campaign membership •Design and implementation of activity based lead scoring •Designed and implemented custom ticketing system for Marketing Operations services within Salesforce.com •Overhaul of lead routing flows •Overhaul of Marketo Sales Insight implementation •Established Marketing/Sales service level agreement •Automated funnel report delivery •Automated aggregation of Google Analytics data to flat fileSenior Salesforce.com Consultant / Project Manager @ From September 2015 to Present (2 months) Austin, Texas AreaMarketing Operations Manager @ Managing the administration and development of Marin Software’s marketing automation and marketing operation: Marketing Automation: - Lead scoring (activity and demographic) - Lead routing - Campaign execution and tracking - Web form design and implementation - Creating and managing Tracking and attribution campaigns - Triggered workflows based on lead interaction - Email/events (live and web)/nurture programs and associated flows Process and policy development: - Recommending contact acquisition and email policy - Overseeing adherence to CANSPAM, CASL and EC laws governing email marketing - Development of lead-flow and funnel tracking process in establishing SLA between marketing and sales - Designing and implementing workflows and process enhancements Interdepartmental support: - Developing and presenting interdepartmental training regarding Marketing Operations processes and programs - Custom reporting and analytics for marketing, sales and overall funnel performance - Member of corporate CRM committee, advising on overall CRM strategy, processes and policy Marketing database management: - Overseeing overall data cleanliness and integrity for CRM, marketing automation and SQL - Administrating CRM and Marketing Automation databases including development and customization - Generating marketing lists based on highly targeted segmentation - Maintaining and enhancing automated Salesforce->MySQL mirroring program - Developing of various complex recurring and ad-hoc ETL processes - Excel VBA scripting for complex macros in formatting and preparing lead lists Reporting and analytics: - Custom reporting and dashboarding for marketing/sales performance - Administration and maintenance of Marketing’s Tableau instance - Creating multiple custom automated recurring reports for various stakeholders - Ad-hoc analysis of various operational performance parameters to guide policy, process and program decisions From April 2015 to Present (7 months) Austin, Texas AreaMarketing Automation Analyst @ -Salesforce.com and Marketo administration -Managing marketing automation infrastructure including email nurturing/drip, lead scoring, and lead routing -Developing operations architecture to ensure accurate attribution and reporting of marketing efforts -Supporting overall marketing group in campaign execution including target segmentation, campaign automation, lead management and reporting/analytics -Liaison between Marketing and Inside Sales team to ensure an optimal cross-functional partnership and efficient funnel management -Enterprise data management including development and maintenance of complex ETL and data integration processes -Administration of Tableau dashboard for corporate marketing performance guidance -Reporting and analytics of complex data sets using SQL, excel, Salesforce reporting and excel From August 2014 to April 2015 (9 months) Austin, Texas AreaSalesForce Administrator / Developer @ • Managing current deployment of our Salesforce.com instance including reporting, permissions, configurations, and workflow • Planning and implementing high-level solutions for workflow automation and data integrity • Developing APEX triggers and classes based on customization requirements • Creating custom reports, dashboards, and layouts based on user feedback and business requirements • Implementing integration strategies between Salesforce.com and other resources From January 2014 to August 2014 (8 months) Austin, TXApplications Engineer / Product Marketing Manager / Account Manager @ -Advocating new technologies in virtual prototyping and simulation -Creating and executing effective presentations, demonstrations and application examples -Supporting the sales, implementation and continuing support of clients in various industry verticals -Coordinating with multiple payers through complex buying cycles -Planning and executing strategic and metrics based marketing activities -Coordinating campaigns including live events, webinars and emails to drive prospect interaction From September 2011 to August 2014 (3 years) Ausitn, TXCorporate Marketing Engineer @ -Effectively bridging corporate marketing and potential clients to discover product fit of technology solutions -Rapidly developing expert understanding in complex technologies -Focusing on identifying customer needs with highly developed listening and questioning skills -Assisting in planning and execution of product focused marketing efforts From November 2010 to August 2011 (10 months) Wilsonville, ORSales Consultant @ • Building strong customer relationships by applying a consultative approach, gathering information to understand customer needs • Providing continued and dedicated support in encouraging repeat customers • Winning 8 out of every 10 engagements and focusing on products with recurring revenue potential • Rapidly developing product knowledge, providing expertise in consultation and developing a strong understanding of company strategy • Consecutively achieving top performer From January 2010 to July 2010 (7 months) CapSense Applications Engineering Co-op @ • Designed and developed an automated, high resolution variable capacitor device with Matlab scripts as a control interface, automating the testing of capacitive sensors • Performed thorough analysis and testing of competitor capacitive sensing devices, including those produced by Analog Devices and Microchip, characterizing their performance as well as deducing and describing the methodologies employed • Completed testing of design prototypes against device performance requirements, clearly and thoroughly documenting and reporting results From June 2008 to September 2008 (4 months) National Accounts Representative @ • Providing world-class customer support for enterprise accounts with 5000+ end users • Coordinating with multiple stakeholders, both internally and externally • Scheduling and facilitating regular meetings with clients to assure satisfaction • Data collecting and reporting to effectively understand client accounts • Proactively optimizing the mix of offerings that the clients use • Maintaining the relationship to proactively avoid potential issues From June 2001 to July 2005 (4 years 2 months) Master of Business Administration (MBA), Business Administration and Management, General @ St. Edward's University From 2014 to 2016 Bachelors of Science, Electronics Engineering Technology @ Western Washington University From 2005 to 2009 N/A, Sandler method of sales, N/A @ Sander Sales Training / Market Sense From 2012 to 2013 Dane Kim is skilled in: Product Marketing, Enterprise Software, Solution Selling, Account Management, Sales, Competitive Analysis, Lead Generation, EDA, Strategy, Electronics, CRM, Salesforce.com, Customer Satisfaction, Sales Presentations, Software Documentation, Testing, Product Lifecycle..., Team Leadership, B2B, Management, Business Analysis, Marketing Communications, Software Implementation, Salesforce.com..., CompTIA Network+...


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Frequently Asked Questions about Dane Kim

What company does Dane Kim work for?

Dane Kim works for The SMB Help Desk, Inc.


What is Dane Kim's role at The SMB Help Desk, Inc.?

Dane Kim is Senior Salesforce.com Consultant / Project Manager


What is Dane Kim's personal email address?

Dane Kim's personal email address is d****[email protected]


What is Dane Kim's business email address?

Dane Kim's business email addresses are not available


What is Dane Kim's Phone Number?

Dane Kim's phone (206) ***-*354


What industry does Dane Kim work in?

Dane Kim works in the Computer Software industry.


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In a nutshell

Dane Kim's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 2 month(s)

Dane Kim's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 89% chance that Dane Kim is seeking for new opportunities

Dane Kim's Achievements

CRC Freshman Chemistry Achievement Award

Issued by WWU Chemistry Department · June 2006

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