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Brett CSM

Director, Business Process Innovation @ Zenith Insurance Company (United States)

Director, Business Process Innovation at Zenith Insurance Company (United States)

Greater Los Angeles Area

Ranked #873 out of 17,460 for Director, Business Process Innovation in United States

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Brett CSM's Email Addresses & Phone Numbers

Brett CSM's Work Experience

Zenith Insurance Company (United States)

Director, Business Process Innovation

August 2014 to Present

Zenith Insurance Company (United States)

Lead Business Systems Analyst

June 2012 to July 2014

Zenith Insurance Company (United States)

Senior Business Systems Analyst

March 2011 to May 2012

Brett CSM's Education

Aquinas College

Bachelors of Science Mathematics English

1998 to 2002

Brett CSM's Professional Skills Radar Chart

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Calm under pressure

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56% Left Brained
44% Right Brained

Brett CSM's Estimated Salary Range

About Brett CSM's Current Company

Zenith Insurance Company (United States)

- Product owner for a scrum team with 7 onsite staff and 3 offshore staff, actively developing 3 products, and maintaining support additional applications. - Additional portfolio responsibilities in a support role to other product teams.

Frequently Asked Questions about Brett CSM

What company does Brett CSM work for?

Brett CSM works for Zenith Insurance Company (United States)

What is Brett CSM's role at Zenith Insurance Company (United States)?

Brett CSM is Director, Business Process Innovation

What is Brett CSM's personal email address?

Brett CSM's personal email address is b****[email protected]

What is Brett CSM's business email address?

Brett CSM's business email addresses are not available

What is Brett CSM's Phone Number?

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What industry does Brett CSM work in?

Brett CSM works in the Insurance industry.

About Brett CSM

đź“– Summary

Director, Business Process Innovation @ - Product owner for a scrum team with 7 onsite staff and 3 offshore staff, actively developing 3 products, and maintaining support additional applications. - Additional portfolio responsibilities in a support role to other product teams. From August 2014 to Present (1 year 5 months) Lead Business Systems Analyst @ - Led discovery effort to identify and document ideal components in a high-level, holistic solution for renewing workers’ compensation policies, utilizing process analysis review. - Developed and implemented new requirements template to move the organization to a requirements management model as opposed to project-specific requirements. - Completed a company-specific year long training program focused on developing high potential resources with the skills needed to be successful in management, including topics such as change management, employee development and counseling, learning styles, engagement, presentation skills, behavioral interviewing and situational leadership. - Lead analyst responsible for oversight of additional project analyst to roll out application to additional states of business. Project was completed at less than 20% of the cost of other state rollouts. - Selected to participate as a development team member on a pilot Scrum team. Was essential in helping develop well-defined product backlog items. Consulted by Information Technology leadership on rollout strategy for organization. From June 2012 to July 2014 (2 years 2 months) Senior Business Systems Analyst @ - Helped to develop and use a traceability matrix on projects to ensure coverage from scope to requirements to test cases. - Co-lead in effort to rollout a Joint Application Development program in which sessions were held to review system solutions with end users. - Highly effective and skilled facilitator of focused Joint Application Development sessions. - Assisted in effort to form a strong user community to engage on policy projects moving forward with the principle that those who do the job daily can best help in decisions on system functionality and prioritization. - Responsible for documentation of business and system requirement specifications on several key enhancement initiatives for the enterprise application and quoting system. - Lead analyst responsible for oversight of 2 additional project analysts to roll out application and quoting system to company’s second largest state. From March 2011 to May 2012 (1 year 3 months) Senior Business Analyst @ - Focus of main work on development, testing, implementation and rollout of enterprise application allowing external agents to submit applications for workers’ compensation coverage via a web browser. This included complex setup of underwriting and pricing rules to allow agents to get a quote directly. Additionally, the system including ability for underwriting to quote large accounts and document the underwriting thought process. - Developed training and marketing materials for external and internal staff and conducted multiple training sessions during the rollout with both internal underwriting staff and external agency partners. - Responsible for documentation of business requirement specifications for insurance policy projects - Reviewed system requirement specification documents and participated in design review sessions to ensure business needs were met - Drafted scripts, executed, and led User Acceptance Testing activities From January 2009 to February 2011 (2 years 2 months) Business Analyst III/Project Manager @ - Program manager over an agency compensation and commission system, successfully overseeing four major enhancements. - Utilized company specific template and methodology to complete business charters, business requirements documents, user acceptance test plans and other documents related to software development. - Participated as a subject matter expert on other projects in relation to business intelligence, providing analysis and recommendations. - Successfully completed Project Management Fundamentals Workshop taught by Project Management by Professionals. From March 2008 to January 2009 (11 months) Rating Analyst @ - Responsible for programming, testing, and implementing rate changes to personal lines homeowners and auto products in compliance with product filing procedures. - Conducted complex data analysis in conjuction with key analyst responsibilities for researching potential rating discrepancies versus filed rates to include remediation of discovered issues. - Developed procedures and documentation to comply with internal control in relation to system controls for SOX audit purposes. From June 2006 to March 2008 (1 year 10 months) Underwriting Analyst @ - Maintained and analyzed rating issues and underwriting rules of PMSC internal rating system and interfacing web applications; also reviewed third party rating vendors applications: FSC, AMS Rackley, QuickQuote, CCI, and Assurance. - Coordinated and performed internal testing of rates, rating procedures and processing issues associated with internal and third party raters. - Assisted in the development and implementation of new and revised rate plans and products - Researched and responded to potential rating issues reported by underwriting. - Acted as a liaison between third party vendors, internal IT staff, and Underwriting Vice President and Product Managers. From November 2005 to June 2006 (8 months) Underwriter @ - Underwrote for a territory with $3.1 million written premium in 2005. - Successfully lead a team to highest production in March 2005 production contest. - Released from training after 6 months in a normally 12 month program. - Consistently exceeded expectations for both quantity and quality of work. From May 2004 to November 2005 (1 year 7 months) Bachelors of Science, Mathematics, English @ Aquinas College From 1998 to 2002 Brett CSM is skilled in: Analysis, Software Documentation, Underwriting, Business Process, Insurance, Business Analysis, Data Analysis, Process Improvement, Business Requirements, User Acceptance Testing, Training, Business Intelligence, Visio, Testing, Documentation

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In a nutshell

Brett CSM's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 6 month(s)

Brett CSM's Willingness to Change Jobs



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