I am a competent, enthusiastic and well organised, with a passion for delivering excellent customer service. I consider myself to be an outstanding team player and an excellent communicator at all levels. Reliable and hardworking. Can easily adapt to various different roles • Qualifications 8 GCSE –Mathematics, English, Science, Food Technology, Geography, Religious Education, Information Computer Technology, Business Studies • Additional Languages Turkish • Skills o IT literate o Experience in Customer Service and Customer facing roles o Strong motivation o Dedicated Team Player o Strong leadership skills resulting in targets achieved o Training and mentoring o Highly organized and exceptional planner o Excellent communicator o Loyal and conscientious o Great initiative *Please note, I have also completed various temporary positions and short term contracts in-between my permanent positions covering from Reception, Admin and PA

PA @ o Arranging travel plans and meetings for all Directors and Senior Management o Administration support to Directors o Responding promptly to all customer enquires/complaints either by telephone or email o Marketing of the business including organizing exhibition events o Greeting clients and arranging refreshments From January 2014 to January 2015 (1 year 1 month) Wigan, United KingdomCustomer Service/Events Manager @ o All aspects of Customer Service o Ensuring that all previous days bookings are have been completed correctly o Dealing with complaints o Reviewing competitors deals and promotions o Oversee UK & Europe festival transport logistics From February 2013 to January 2014 (1 year) Manchester, United KingdomOverseas Holiday Adviser @ o My main duties were daily Welcome Meeting’s and dealing with all customers’ questions or complaints. I would also accompany guests on excursions o This role was also sales orientated with targets. I exceeded my targets regularly. o I was responsible in assisting passengers with check in, departure and arrival. I also had to issue new flight tickets and make sure the airport departures run smoothly. (Please note this was only my summer job throughout the years of 2011-2013) From March 2011 to January 2013 (1 year 11 months) TurkeyCustomer Services/Escalations Team @ o My role involved dealing with customer’s holiday issues before they depart, whilst they are in resort and once they arrived back from their holiday. o My main duties were to make sure that all complaints and in-resort problems were resolved immediately and to ensure we were providing exceptional customer service to our customers. o Duties also including dealing with upgrades, cancellations, re bookings and listening to calls to ensure that the travel concierges have provided the customer the correct information they require From May 2011 to March 2012 (11 months) International Travel Consultant @ o STA Travel specialize in bookings for gap year students all over the world. My role was to sell gap year trips, tours and excursions, holiday insurance and volunteer projects on a daily basis. o My passion for travel at STA Travel grew and I became a long haul specialist. I left this role to continue my work in travel overseas From May 2009 to March 2010 (11 months) Manchester, United KingdomWeekend Junior Receptionist @ Duties: o Answering and diverting all incoming calls to the relevant department o General office duties, photocopying, filing etc o Ensure reception was clean and tidy o Greeting all customers promptly and professionally o Hours of work Sat 8.30 – 6.00, Sunday 10.00 – 5.00. o I completed this work whilst in my last year of high school, I feel that this early work experience really benefited me and gave me the advantage that on the day that I left high school I already completed 9 months of true work experience. From September 2008 to May 2009 (9 months) Bolton, United Kingdom

Deanery High School From 2004 to 2009 deanery high school From 2004 to 2009 Ashleigh Greenall is skilled in: Account Management, New Business Development, Sales, Business Travel, International Sales, Procurement, Sales Presentations, Engineering, Key Account Management, Sales Management, Negotiation, Travel, Overseas Experience, Airports, Customer Service Representatives