Intelligent Service

We provide custom built communication solutions built on top of the Twilio API platform. Solutions examples are: SMS (Text message) automation. We programmatically send and receive SMS. • Send SMS to a customer when…. Product ships Product is delayed Status of a service ticket changes • Customer sends an SMS to your company. What is the status of my order? What is the status of my service ticket? Voice automation. We programmatically make or receive phone calls. • Inbound call IVR. Recorded speech, text to speech, voice recognition Rout the call based on a combination of attributes unique to your business • Outbound calling Make an outbound call in seconds/minutes when a high value prospect fills in a lead form.   Contact Center as a Platform A new category of contact center technology has emerged; Contact Center as a Platform. Not premise or cloud, rather a building block approach with API’s offering unlimited flexibility in how a contact center may be designed. For a low per agent cost, Intelligent Service provides a turnkey contact center system plugged into the Twilio network. Out of the box we provide the basic functionality that most contact centers need. Our key value proposition is that we can completely customize the solution to meet the needs of your business. No more trying to retrofit or trick the canned software into doing something that “kind of” meets your needs. We can COMPLETELY customize the system to meet your needs. Things like: Create a custom agent client that lives in your CRM and only has the telephony features you need. We reduce screen clutter for your agents so they only see the things that matter. Imbed real time call statistics into your dashboards. Create a routing system with rules you design. No need to force you to conform to the skills based logic of the contact center system. How we charge: Pennies per minute/message One time application development Modest per agent fee for contact centers